Patient Access Coordinator
4 weeks ago
Job Type: Part-time
Description
The Patient Access Coordinator at Med-Metrix is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. This role involves registration of patients who require medical attention, maintaining medical records, receiving incoming calls, and processing paperwork.
Responsibilities
- Monitor the waiting area and address any complaints or concerns expressed by patients, family members, or visitors.
- Notify appropriate personnel of complaints or concerns that require their attention.
- Provide interim solutions for all complaints or concerns.
- Obtain accurate information from patients for registration, including correct name and address, phone number, insurance information, employment, and signatures needed for processing.
- Enter all essential information into the computer.
- Photocopy identification and insurance cards and attach them to the chart.
- Sign and initial charts for consent and correct address.
- Assist doctors and nurses in finding information as needed.
- Assist patients with general information, such as fees and resource personnel, by referring them to the social worker and/or Financial Assistance for application for Medicaid.
- Provide assistance as needed to physicians, department managers, and clinical staff.
- Effective communication skills, clear written and oral techniques.
- Perform other duties as assigned.
- Use, protect, and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Qualifications:
- High School Diploma or Equivalent preferred
- Minimum 1 year customer service experience in a Healthcare setting preferred
Working Conditions:
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment, such as computers, computer peripherals, and telephones; extend arms; kneel; talk, and hear.
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
- Work Environment: The noise level in the work environment is usually minimal.
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