Patient Access Coordinator
1 month ago
The Patient Access Representative plays a vital role in ensuring seamless patient experiences at Med-Metrix. This individual is responsible for addressing public needs, managing resource dissemination, and maintaining accurate patient records.
Key Responsibilities- Monitor the waiting area, addressing patient complaints and concerns in a timely and professional manner.
- Notify relevant personnel of concerns that require their attention.
- Provide interim solutions to address patient needs.
- Accurately collect and record patient information, including name, address, phone number, insurance details, and employment status.
- Enter essential information into the computer system.
- Photocopy identification and insurance cards and attach them to patient charts.
- Verify patient consent and initials on charts.
- Assist doctors and nurses in locating information as needed.
- Provide patients with general information, such as fees and resource personnel, by referring them to the social worker and/or Financial Assistance for Medicaid application.
- Offer assistance to physicians, department managers, and clinical staff as needed.
- Communicate effectively, using clear written and oral techniques.
- Perform other duties as assigned.
- Ensure the secure use, protection, and disclosure of patients' protected health information (PHI) in accordance with HIPAA standards.
- High School Diploma or Equivalent preferred.
- Minimum 1 year of customer service experience in a healthcare setting preferred.
- Physical Demands: The employee may occasionally need to move around the work area, sit, perform manual tasks, operate office equipment, and extend arms.
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
- Work Environment: The noise level in the work environment is usually minimal.
Med-Metrix is an equal opportunity employer and does not discriminate against any employee or applicant based on race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by federal, state, or local law.
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