Senior Customer Success Manager

3 months ago


San Francisco, United States Relyance Inc. Full time

As Relyance AI’s Sr. Customer Success Manager, you will be responsible for managing the implementation, adoption, and retention experience for your portfolio of customers. You’ll need to establish trust and build relationships with different customer stakeholders (across all levels including C-Suite) and develop joint success plans with them to ensure there is a clear plan in place to solve the customer’s challenges. You will be a trusted technical advisor while communicating the value of the Relyance AI platform.

As a Senior Customer Success Manager, your role will include:

Partnering with customers to deeply understand their needs and challenges while developing and executing strategic plans to achieve their desired business outcomes with Relyance AI.

Leading the technical implementation of Relyance AI for assigned accounts, ensuring a smooth onboarding experience and maximizing product adoption.

Leveraging data points to understand customer health including, but not limited to usage and communication data.

Owning the renewal process for your customer portfolio, proactively managing renewals, and ensuring high retention rates.

Becoming a product expert on the Relyance AI platform. Understanding its technical capabilities and working effectively with customers' technical teams.

Working closely with Sales, Engineering, and Product teams to ensure a seamless customer journey, from pre-sales to ongoing product use.

This role could be a fit for you if you bring:

5+ years of experience managing and driving adoption with enterprise accounts.

5+ years of experience in a technical SaaS company where you can demonstrate a technical understanding of the product.

3+ years of experience implementing a complex technical product.

A track record of exceeding renewal targets and fostering long-term customer relationships.

Ability to translate complex technical concepts into clear and concise language for both technical and non-technical audiences.

Experience implementing cyber, data, infra, or observability SaaS products.

Bonus points for:

Privacy experience.

Experience with code in your past jobs/school or a side project or technical SaaS implementation experience.

A degree in Computer Sciences.

Working at Relyance AI:

At Relyance AI, we create an unreasonably hospitable and data-driven culture. We prioritize exceeding customer, and each other’s, expectations in every interaction. This means empowered team members solving problems proactively based on information, crafting personalized experiences, and radiating enthusiasm. Behind the scenes, trust and freedom allow team members to find creative solutions, while shared purpose and recognition fuel a spirit of greatness to truly wow customers and each other. We deconstruct failures to learn from them and take great pride in our successes; celebrating both.

Relyance AI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to fair and equitable compensation practices. We use data-driven pay practices with the goal of ensuring offerings are competitive to the market and our team members are being compensated correctly based on their roles, experience, and location. As such, the base salary pay range for this role is $115,000 to $150,000.

#J-18808-Ljbffr



  • San Francisco, California, United States Checkr Full time

    About CheckrCheckr is a leading provider of background check services, helping businesses build trust with their customers and employees. We're looking for a Senior Customer Success Manager to join our team and help drive growth and adoption of our platform.Job SummaryWe're seeking a highly motivated and experienced Senior Customer Success Manager to join...


  • San Francisco, California, United States Dynamo AI Full time

    Job Title: Customer Success Senior ManagerWe are seeking a seasoned Customer Success Senior Manager to spearhead our Customer Success team at Dynamo AI.Key Responsibilities:Customer Success Team Leadership: Build and lead a high-performing Customer Success team, providing guidance and support to ensure exceptional service and support to our clients.Customer...


  • San Francisco, California, United States Dynamo AI Full time

    Job Title: Customer Success Senior ManagerWe are seeking a seasoned Customer Success Senior Manager to lead our Customer Success team at Dynamo AI. As a key member of our growth team, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, and driving customer retention...


  • San Francisco, California, United States Endeavor Full time

    Job Title: Senior Customer Success ManagerAt Endeavor, we're seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for driving customer adoption, identifying and mitigating potential roadblocks, and performing system and process health checks to maximize the value...


  • San Francisco, United States Balbix Full time

    As a Senior Customer Success Manager, you will be working directly with customers to help identify their Cyber Risk management requirements, determine how Balbix can help meet those, implement the solution and help them derive the desired outcomes. This is a highly consultative and visible role directly influencing adoption, expansion and advocacy...


  • San Francisco, California, United States Endeavor Full time

    The ChallengeThe Senior Customer Success Manager will be the customer's top advocate, bridging the gap between the customer, sales, renewals, product, and consulting teams.This role will drive customer adoption, identify potential roadblocks with subscription renewals, and perform system and process health checks to maximize customer value from the OneTrust...


  • San Francisco, California, United States Instrumentl Full time

    Senior Customer Success ManagerInstrumentl is seeking a highly motivated and experienced Senior Customer Success Manager to join our growing team. As a key member of our Customer Success team, you will play a pivotal role in helping our customers achieve their goals while using Instrumentl.Key Responsibilities:Design and implement world-class one-to-many...


  • San Francisco, California, United States adjust Full time

    Unlock Your Potential with AdjustAt Adjust, we're on a mission to empower businesses to succeed in the ever-evolving world of mobile advertising. As a Senior Customer Success Manager, you'll play a vital role in helping our clients achieve their goals and drive growth through our cutting-edge platform.Key Responsibilities:Develop and maintain strong...


  • San Francisco, California, United States Parspec, Inc Full time

    Revolutionize the Construction Supply Chain with ParspecParspec is a pioneering company transforming the $5 trillion building construction products industry by digitizing and organizing product data. Our digital platform empowers designers and builders to quickly identify the right products for their projects, while the supply chain generates new leads and...


  • San Francisco, United States Relyance AI Full time

    As Relyance AI's Senior Customer Success Manager, you will be responsible for managing the adoption, expansion, retention, and overall post-implementation experience for your portfolio of customers. You'll need to establish trust and build relationships with different customer stakeholders (including managers, directors, VPs, and CISOs) and develop joint...


  • San Francisco, United States Endeavor Full time

    The Challenge The Senior Consultant – Customer Success you will be the customer’s top advocate, and help bridge the bond between the Customer, our Sales, Renewals, Product and Consulting teams. You will be responsible for driving customer adoption, identifying, and mitigating potential roadblocks with subscription renewals, and performing system and...


  • San Francisco, California, United States Dynamo AI Full time

    We are seeking a seasoned Customer Success Senior Manager to lead our Customer Success team at Dynamo AI. Reporting directly to the Head of Growth, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, along with driving customer retention and growth.Key...


  • San Francisco, California, United States Lob Full time

    Job Title: Senior Strategic Customer Success ManagerWe are seeking a highly skilled Senior Strategic Customer Success Manager to join our team at Lob. As a Senior Strategic Customer Success Manager, you will be responsible for developing and executing account plans to drive customer success and growth.Key Responsibilities:Develop deep knowledge of customers'...


  • San Francisco, United States Parspec, Inc Full time

    LET'S REVOLUTIONIZE THE CONSTRUCTION SUPPLY CHAIN TOGETHER Parspec is transforming how $5 trillion in building construction products are sold annually around the world by digitizing and organizing the industry’s product data. By making this data more accessible and useful, our digital platform enables designers and builders to quickly identify the right...


  • San Francisco, California, United States MongoDB Full time

    About the RoleMongoDB is seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer growth and retention through strategic account planning, proactive issue resolution, and collaborative relationship building.Key Responsibilities:Develop and...


  • San Francisco, California, United States MongoDB Full time

    Empower Customer Success at MongoDBWe're seeking a skilled Senior Customer Success Manager to join our team and drive customer success at MongoDB. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences, identifying opportunities for growth, and developing strategic plans to drive customer...


  • San Francisco, California, United States Twilio Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Twilio. As a key member of our Customer Success Management team, you will be responsible for driving customer satisfaction and growth by developing tailored strategies that align with both customer goals and company objectives.Key ResponsibilitiesEnsure customer...


  • San Francisco, California, United States Brightidea Full time

    About the RoleWe are seeking a Senior Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.Key ResponsibilitiesEnsure real customer value, success, adoption, and renewalsDevelop account expansion strategies for customers with high-growth potential to hit up-sell and cross-sell...


  • San Francisco, California, United States Populus Full time

    Job OverviewWe are expanding our customer base at a rapid pace. As a key member of our customer success team, you will be responsible for training and managing our new and existing customer base. In addition to working with customers post-sales, you will provide valuable feedback to our product team to enhance our current offering and future roadmap. Working...


  • San Francisco, United States Populus Technologies, Inc. Full time

    Job Overview We are onboarding new customers at a rapid pace! You will be a core member of the customer success team that trains and manages our new and existing customer base. In addition to working with customers post-sales, you will bring feedback to our product team to enhance our current current offering and future roadmap. Working closely with the Head...