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Sr. Manager, Events | XL Center
2 months ago
Overview:
The Senior Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise event staff, as well as oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for overall customer and event promoter satisfaction and experience.
This role will pay from $70,000 to $80,000/year
FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)
Position Expires: 09/11/2024
Responsibilities:
Plan, service and supervise large events including concerts, sporting events and trade shows
Plan, direct and evaluate the work of subordinates and provide leadership for event personnel
Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
Prepare drawing, layout, diagrams, instructions, set-up requirements, and supporting documentation for each event and distribute to appropriate staff; communicate changes before and during events
Assist in booking events and managing the venue calendar
Assist in preparation of departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget
Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
Establish, communicate, and maintain effective working relationships with staff, contractors and facility users
Complete all duties with a customer service focus through teamwork and dedication
Advance, or assistance in advancing, event set up details and show production
Completion and/or assistance in the preparation of building to meet the requirements of upcoming events/shows
Completion and/or assistance with the completion of pre-show event financial estimates
Completion and/or assistance of post-show event settlements
Advise lessees on services available form independent contractors for events
Assist in oversight of event and security staffing department
Assist in recruiting and training event and security staff
Delegate assignments and review performance and results
Function as a liaison between users of the facility and the facility staff
Recommend and evaluate required event staffing levels
Coordinate communication between building staff and show staff during load in and load out
Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public
Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
Oversees AV Contractor and Event Management staff
Make hospitality arrangements as needed
Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
Review and manage emergency planning procedures
Create and distribute detailed data sheets prior to every event
Direct oversight of staffing and scheduling union stagehand labor force
Coordinate with Finance/Payroll as needed to ensure applicable parties are paid
Coordinate service needs with Food and Beverage department as needed
Serve as Manager on Duty as scheduled
Work a flexible schedule, including long nights, early mornings, weekends, and holidays as needed
Qualifications:
Minimum6+ years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
Bachelors degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing, or related field
Proficient in use of Microsoft Office and AutoCAD experience preferred
Strong oral and written communication skills
Ability to stand and walk for long periods of time, climb stairs, and occasionally lift up to 40 lbs.
Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation and Internet software
Possession of, or ability to obtain, a current CPR certificate is preferred
Possession of, or ability to obtain, a valid drivers license
Knowledge of Operational characteristics of events
Ability to identify the needs of users of the facility
Knowledge of crowd management and control techniques
Knowledge of customer service practices
Knowledge of principles of supervision and training
Demonstrated familiarity with facility use contracts
Knowledge of fire and public safety regulations
Knowledge of A/V equipment and electronic systems in public assembly facilities
Experience with budget preparation and control
Familiarity with terminology used in entertainment/convention/public assembly settings
Oversees AV Contractor and Event Management staff
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