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Senior Event Operations Manager

2 months ago

Hartford, Connecticut, United States XL Center Full time

Position Purpose

The Senior Event Operations Manager will oversee every facet of assigned events, from initial planning through completion. This role may also involve hiring, training, scheduling, and supervising event staff, as well as coordinating with building security and local public safety officials to ensure seamless event execution. The ideal candidate will foster strong communication between event staff, delegate assignments effectively, and prioritize customer and promoter satisfaction.

Essential Duties and Responsibilities

  • Plan, execute, and supervise large-scale events such as concerts, sporting events, and trade shows.
  • Lead and guide event personnel, providing direction, evaluation, and support to achieve organizational objectives.
  • Analyze challenges, propose innovative solutions, and assess the potential impact of decisions to contribute to overall success.
  • Develop detailed drawings, layouts, diagrams, instructions, setup requirements, and supporting documentation for each event. Communicate any changes promptly before and during events.
  • Assist in booking events and managing the venue calendar effectively.
  • Contribute to the annual departmental budget preparation, recommend capital improvements, monitor expenditures, and assist in estimating event revenues.
  • Track, record, and report labor allocations across all areas of responsibility for forecasting, benchmarking, and budgeting purposes.
  • Cultivate strong working relationships with staff, contractors, and facility users.
  • Maintain a customer-centric approach through teamwork and dedication to exceptional service.
  • Manage event setup details and production logistics.
  • Prepare the building to meet the specific requirements of upcoming events/shows.
  • Assist in preparing pre-show event financial estimates and post-show event settlements.
  • Advise lessees on available services from independent contractors for their events.
  • Oversee event and security staffing departments, including recruitment, training, assignment delegation, performance review, and results evaluation.
  • Act as a liaison between facility users and staff, ensuring clear communication and collaboration.
  • Demonstrate familiarity with facility use contracts and relevant regulations.
  • Possess knowledge of fire and public safety regulations to ensure a secure environment.
  • Understand A/V equipment and electronic systems commonly used in public assembly facilities.
  • Have experience with budget preparation and control.
  • Be familiar with terminology used in entertainment, convention, and public assembly settings.