Current jobs related to Patient Contact Center Representative - Tampa - VSP Vision

  • Patient Contact Center Representative

    7 days ago

    Tampa, United States VSP Retail, Inc. Full time

    This is a Job Description for a Patient Contact Center Representative in Tampa, Florida. Summary: The primary function of this role is answering all patient calls, listening to their concerns, and assisting and scheduling patient appointments. Duties and Responsibilities: Manage large amounts of inbound calls in a timely manner. Follow company call...

  • Patient Contact Center Representative

    1 week ago

    Tampa, United States VSP Retail, Inc. Full time

    This is a Job Description for a Patient Contact Center Representative in Tampa, Florida. Summary: The primary function of this role is answering all patient calls, listening to their concerns, and assisting and scheduling patient appointments. Duties and Responsibilities: Manage large amounts of inbound calls in a timely manner. Follow company call...

  • Patient Contact Center Rep

    6 days ago

    Tampa, United States VSP Retail, Inc. Full time

    This is a Patient Contact Center Representative position with a company in Tampa, Florida. Summary: The primary function of this role is answering all patient calls, listening to their concerns, and assisting and scheduling patient appointments. Duties and Responsibilities: Manage large amounts of inbound calls in a timely manner. Follow company call...

  • Patient Contact Center Representative

    2 days ago

    Tampa, United States VSP Global Full time

    Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years. Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price. Offering a fun and inclusive work environment, you'll know that...

  • Contact Center Help Desk Representative

    4 months ago

    Tampa, United States EPIQ Systems Full time

    Contact Center Help Desk Representative is responsible for fielding calls that escalate beyond contact center agents. The role is accountable for taking ownership of complex inquiries and seeing through their resolution via escalation utility SharePo Help Desk, Help, Representative, Technology, Retail

  • Financial Contact Center Representative

    1 week ago

    Tampa, United States MCI Careers Full time

    LOCATION Tampa, FL JOB TYPE Full-Time & Part-Time PAY TYPES Hourly + Bonus SALARY $13.50 - $15.00 / hour BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS No Resume...

  • Service Response Center Representative

    2 days ago

    Tampa, Florida, United States Moffitt Cancer Center Full time

    Job SummaryThe Service Response Center is the central hub for system monitoring and customer communications related to the Facilities & Support Services division. As a Service Response Center Representative, you will be the first point of contact for the facilities support services division and serve as the telecom operator for the Cancer Center.Key...

  • Patient Service Representative

    4 days ago

    Tampa, Florida, United States VSP Retail, Inc. Full time

    About the Role:VSP Retail, Inc. is seeking a highly skilled and customer-focused Patient Contact Center Representative to join our team. As a Patient Contact Center Representative, you will be responsible for providing exceptional customer service to patients, answering their calls, and assisting with scheduling appointments.Key Responsibilities:Manage high...

  • Bilingual Contact Center Representative

    1 week ago

    Tampa, United States MCI Careers Full time

    LOCATION Tampa, FL JOB TYPE Full-Time & Part-Time PAY TYPES Hourly + Bonus SALARY $15.00 - $19.00 / hour BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS ...

  • Bilingual Contact Center Representative

    3 weeks ago

    Tampa, United States MCI Careers Full time

    LOCATION: Tampa, FL JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $15.00 - $19.00 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No...

  • Bilingual Contact Center Representative

    2 months ago

    Tampa, United States MCI Careers Full time

    LOCATION: Tampa, FL JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $15.00 - $19.00 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No...

  • Bilingual Contact Center Representative

    2 weeks ago

    Tampa, United States ValorVIP Full time

    POSITION OVERVIEWBILINGUAL CONTACT CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for bilingual contact center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering inbound and outbound calls, handling customer questions...

  • Bilingual Contact Center Representative

    3 weeks ago

    Tampa, United States ValorVIP Full time

    POSITION OVERVIEW: BILINGUAL CONTACT CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for bilingual contact center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering inbound and outbound calls, handling customer questions...

  • Bilingual Contact Center Representative

    2 months ago

    Tampa, United States ValorVIP Full time

    POSITION OVERVIEW: BILINGUAL CONTACT CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for bilingual contact center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering inbound and outbound calls, handling customer questions...

  • Patient Service Representative

    7 days ago

    Tampa, Florida, United States VSP Retail, Inc. Full time

    Job Title: Patient Contact Center RepresentativeWe are seeking a highly skilled Patient Contact Center Representative to join our team at VSP Retail, Inc. in Tampa, Florida. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our patients.Key Responsibilities:Answer patient calls and respond...

  • Contact Center Agent

    2 weeks ago

    Tampa, United States Disability Solutions Full time

    As a Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming/outgoing calls, fax, email, and written correspondence. Support a sales and service environment in conjunction with the Credit Unions values and goals. Perform a variety of Call Center...

  • Patient Outreach Representative

    2 months ago

    Tampa, United States Palm Medical Centers Full time

    Job DescriptionJob DescriptionAt Palm Medical Centers, our patients have the peace of mind knowing that their health and well-being are our primary concerns. We give our health plan clients the confidence that their members are well taken care of.With over 11,000 at-risk members, we provide primary care and other services to seniors and families in our...

  • Genesys Contact Center Solutions Expert

    2 days ago

    Tampa, Florida, United States Syntricate Technologies Full time

    **Job Title:** Genesys Contact Center Consultant**Location:** Remote**Duration:** Contract**Job Description:**We are seeking a highly skilled Genesys Contact Center Consultant to join our team at Syntricate Technologies. As a key member of our team, you will be responsible for designing, implementing, and maintaining Genesys contact center solutions that...

  • Patient Service Representative

    3 months ago

    Tampa, United States The CSI Companies Full time

    The CSI Companies is actively seeking a Patient/Customer Service Representative for a well-known healthcare provider, one of the Southwest's most comprehensive academic health centers in the Tampa, FL area. Pay: $16.50/hrLocation: Tampa, Florida 33616 Status: Contract to Hire DUTIES AND RESPONSIBILITIES: •Accurately schedule and register patients by...

  • Call Center Representative

    4 months ago

    Tampa, United States AdventHealth Full time

    Answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES: - Communicates in a cordial, professional manner with patients via phone. - Transfers in Call Center, Representative, Skills, Technology, Healthcare, Patient

Patient Contact Center Representative

2 months ago

Tampa, United States VSP Vision Full time

Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years. Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price. Offering a fun and inclusive work environment, you'll know that you're doing work that matters-helping people bring their best vision to life.

The primary function of this role is answering all patient calls, listening to their concerns, and assisting and scheduling patient appointments.

Manage large amounts of inbound calls in a timely manner

Follow company call guidelines when handling different types of calls

De-escalate situations involving dissatisfied patients, offering patient assistance and support

Verify patient insurance and benefits while having patients on the line

Schedule, reschedule, cancel, and confirm patient appointments

Notify the Patient Contact Center Supervisor of any issues that they may be experiencing with any calls

Inform the Patient Contact Center Supervisor of any technical issues that arise within the workday

Perform all tasks assigned by the Patient Contact Center Supervisor

Job Specifications

Typically has the following skills or abilities:

One to two years of administrative experience with at least one year providing Administrative support

Demonstrated ability to successfully perform multiple tasks in a fast-paced environment

Working knowledge of MS Office package

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiations, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment

Fluent in Spanish and English

Work Location:

5709 Johns Rd Suite 1200

Tampa, FL

#LI-ONSITE

#LI-VISIONCARE

Salary Range: $13.50 - 15.50

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions.

Optical Outlets Benefits Package

To empower our employees and their families to achieve their human potential, we provide a benefits package with tools and resources to support all aspects of their health-physical, mental, emotional, and financial.

Here's a quick overview of the standard benefits package.

  • Medical and dental insurance
  • Free vision care insurance and eyewear discounts
  • 401(k) retirement plan with employer match up to 3.3%
  • Paid vacation and holidays
  • Life, accidental, and disability insurance plans
  • EAP access for employees and family


VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.

As a regular part of doing business, VSP Vision ("VSP") collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.