Patient Service Representative
4 months ago
Pay: $16.50/hrLocation: Tampa, Florida 33616 Status: Contract to Hire
DUTIES AND RESPONSIBILITIES:
•Accurately schedule and register patients by phone, fax, email
departments or major divisions.
•Process incoming messages and able to correctly recognize and categorize and document the priority of clinical and non-clinical patient messages.
•Schedules patient appointments according to department protocols and scheduling job aides
•Registers new patients by obtaining all required demographic and insurance/payer information to ensure accurate registration.
•Confirms and updates demographic information and insurance of all established patients.
•Informs patients of cancelled clinics, offers new appointment times, documents each contact attempt in the
electronic record, and reschedules cancelled appointments.
•Serves as a patient access resource to providers, academic staff and clinical support staff.
•Demonstrates strong decision making abilities.
•Demonstrates excellent problem solving skills.
•Performs duties in a timely manner and notifies team leader or supervisor if delays occur.
•Communicates with provider's staff to obtain correct and updated reference information, and instructions
on how to handle specific customer needs.
•Respects patient information with privacy, confidentiality and dignity.
•Attends meetings as assigned. POSITION REQUIREMENTS
- Educational: High School Diploma or equivalent required. Associates degree in Hospitality or related field, preferred.
- Experience: Two (2) years of customer service experience required.
- Ability to process more than one activity at a time.
The CSI Companies is a recruiting firm established in 1994 that has been awarded "Best of Staffing" for 5 years in a row. We provide outstanding services to the world's leaders in the healthcare field as well as other organizations. For consideration, please submit your resume with all of your relevant experience included on it for immediate consideration. Only those candidates identified for an interview will be contacted.
Benefits Offered:
- Weekly pay
- Medical, dental, and vision coverage
- Voluntary Life and AD&D coverage
- Paid Training
- Opportunity for advancement upon performance and availability
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