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Recruitment Specialist/Hispanic Outreach

2 months ago

Edmond, United States Oklahoma State University Full time
Position Details

Req ID:

req18059

Position Title:

Recruitment Specialist/Hispanic Outreach

Position Type:

Staff Full-Time

OSU Campus:

Admissions

Department:

Admissions

Location Address:

900 N. Portland Ave
Oklahoma City, Oklahoma, 73107
United States

Hiring Supervisor and Contact Info:

Dr. Troutman

Hiring Range:
(Contingent upon available funding):

16.52 - 17.14, Hourly

Work Schedule:

Monday - Friday, occasionally includes some evenings and weekends.

Job Summary:

Job Summary:The Recruitment Specialist is responsible for all matterspertaining to student outreach and recruitment for applied science degreeprograms at Oklahoma State University-Oklahoma City. The objectives of thisposition are to plan, implement and evaluate programs and activities to recruitprospective students for admission and enrollment; identify target markets andsupport implementation of the marketing/recruitment plan; assist studentsthrough the application/admission process; and represent the institution bothon and off campus to students, parents, counselors, and other individuals andorganizations. This position includes a specialized focus on the coordinationof outreach efforts for Hispanic students and their families.

Essential Job Functions:
  1. Assist prospective students in the college decision-making, application/admission and enrollment process. Communicate information to prospective students and other stakeholders regarding educational/career opportunities, the processes involved with becoming a student, and support resources.
  2. Serve as the campusrepresentative and liaison to Hispanic focused community organizations andhigh schools.
  3. Establishoutreach/recruitment efforts targeted toward Hispanic studentsincluding, but not limited to,developing special marketing materials and presentations in Spanish.
  4. Manage the prospective student communication plan. Respond to inquiries from prospective students using, but not limited to, telephone, email, social media platforms, and CRM system.
  5. Recruit prospective students by making high school/career technology center visits, attending college fairs and participating in community events where a college recruitment presence is appropriate.
  6. Prepare and deliver specialized presentations for target audiences on a variety of topics related to the institution and higher education.
  7. Ensure that data related to prospective students is collected, entered and maintained in a manner that effectively supports student relationship management and increases applicant yield.
  8. Cultivate relations with high school/career technology center personnel, community organizations and other stakeholders. Serve as a liaison/point of contact to assigned local high schools and community organizations.
  9. Serve as lead to recruit populations within an assigned specialty area such as special at-risk populations, concurrent high school, career tech or other diverse populations and lead such initiatives as podcast host, social media events, or grant funded event planning/record keeping. Will provide backup to other activities that other Recruitment Specialists lead as needed.
  10. Assist with special events and activities to bring prospective students and other constituent groups to the campus.
  11. Coordinates the planning, scheduling and implementation of individualized and group campus visits and tours.
  12. Collaborate with other units on campus to develop, implement and assess activities designed to support an integrated marketing and recruitment strategy.
  13. Assists with the development of printed marketing materials and management of content on webpages and social media sites.
  14. Participates in community and professional organizations as a representative of OSU-OKC when applicable.
  15. Provide support for the Admissions Office by assisting with evaluating incoming document and processing applications for admission and occasionally frontline operations.
  16. Trains and supervises student employees and volunteers as needed.
  17. Assist in campus-wide retention efforts as applicable to this position.
  18. Participate in departmental documentation and process improvement efforts, including creation of process libraries, standard operating procedures, determining key performance indicators, etc.
  19. Completes all mandatory training and participate in a minimum of two professional development each year.
  20. Performs other duties as assigned.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Special Instructions to Applicants

Resume and cover letter are required for full consideration.

Education & Experience

Position Qualifications:

Minimum Qualifications:

Education:

Bachelor's degree or equivalent related experience with an Associate Degree.

Work Experience:
  • Minimum of three years progressively responsible workexperience.
  • Experience working in afast-paced and customer service rich environment.
  • Experience working in bothcollaborative/team environments and in positions that requireindividualized work with minimal supervision.
  • Knowledge and experience inrecruiting/sales and/or college recruitment.
  • Some experience related tocustomer relationship management, preferably through the utilization of electroniccommunication tools.
License /Certifications:
Must have a valid driver's license.

Knowledge,Skills, and Abilities:
  • Ability to write and speak proficientlyin Spanish.
  • Abilityto communicate diplomatically, clearly and effectively, both verbally andin writing to exchange information, give/receive instructions and respondto inquiries appropriately.
  • Stronginterpersonal skills and sensitivity to a multicultural environment in aneffort to work and communicate effectively with all students, faculty,staff and community partners.
  • Abilityto develop and deliver a wide variety of presentations to both small andlarge groups.
  • Exhibit problem-solving skills beyond aset of instructions and adapt to changes when necessary.
  • Experience providing excellent customerservice.
  • Ability to think objectively andinterpret meaningful themes from quantitative and qualitative data.
  • Ability to make appropriaterecommendations based on logical and justifiable reasoning.
  • Demonstratedcoordination, planning, and organizational skills.
  • Abilityto set goals and reach those goals.
  • Mustbe adaptable to performing under moderate levels of stress, imposed byfrequent deadlines, peak workloads and public/student contact.
  • Highdegree of initiative to work independently and also collaborate in a teamenvironment.
  • Abilityto thrive in a high-paced and dynamic environment.
  • Demonstratedknowledge of office technologies including but not limited to: officecomputers, fax machines, scanners, internet, Microsoft Office (Word, Excel,Access, PowerPoint, Outlook) and CRM systems.
  • Have an understanding of role insupport of campus semester plans.
  • Passion for assisting customers andrepresenting the OSU-OKC and OSU brand with positivity andprofessionalism.
  • Demonstrated history of ethical andprofessional behavior.
Preferred Qualifications:
  • Knowledge and experience in recruiting,public speaking, event planning, marketing/public relations or otherrelated field.
  • Previous experience workingwith diverse populations.
  • Previous work experienceinvolving Spanish translation and interpretation.
  • Experience working with collegerecruitment.
  • Extensive experiencerelated to customer relationship management, preferably through theutilization of electronic communication tools (CRM system).
  • Knowledge of collegeadmissions process.
Working Conditions:
  • Must be able to frequentlywork flexible hours to include some nights, early mornings and weekends.
  • Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.
  • Extensive travel within Oklahoma, primarily in the Oklahoma City and surrounding area, is required.
Physical Requirements:
  • Duties require extendedperiods of sitting, talking and listening.
  • Duties require extensiveuse of computers, telephone and other office equipment.
  • Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).
  • Ability to operate a motor vehicle to attend offcampus events

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff,and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates.Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.