Weekend Office Care Manager

1 week ago

Albuquerque, United States Home Care Assistance Full time

Home Care Assistance is a top-rated provider of in-home care for seniors in the greater Albuquerque area. Earning the Best of Home Care National award for the past 9 consecutive years, we employ a professional staff of 17 and a team of 200 direct care staff. We provide the most comprehensive plan for home care and are the only provider to integrate formal cognitive interventions into our client care plans using the Cognitive Therapeutics Method.

Job Summary

The Weekend Client Care Manager is responsible for all direct care staff assignments and communication for assigned clients. They are tasked with selecting and staffing qualified direct care staff for the clients service schedule and all follow up. Communication with clients and families is a key factor to the success of this position. Successful candidate is available for an uninterrupted weekend schedule Thursday-Monday.

Work Schedule

Thursday- Monday 8:00am-5:00pm

Responsibilities and Duties

Assigns Caregiver(s) to client schedules based on skills, personality and/or client and family preferences.

Ensures daily that all client schedules are staffed, monitored for on-time performance, and approved with accurate client rates and employee pay once completed.

Manages on-boarding and deployment of caregivers to clients homes/facilities.

Manages all Caregivers assigned to the CCCs clients. Works with Human Resources in providing training and development, work performance evaluations, disciplinary actions and administrative oversight for all employees assigned.

Develops and regularly updates each clients Plan of Care (POC) and ensures Caregivers are informed and compliant in the execution of all client services associated with the clients care requirements.

Communicates all changes to the POC, client progress or any other relevant information to family members, third party Powers of Attorney and other approved parties, and/or court assigned Guardians overseeing the clients case.

Maintains historical and accurate client care notes per HCA policy for the review, filing and dissemination of client care notes.

Conducts client quality checks per HCA policy; this includes both physical visits to client residences and phone inquiries to clients and/or their family members to ensure HCA employees are performing and providing services that meet the clients and the companys expectations.

Responds in a professional manner to requests and inquiries from the clients, their families and/or third party court assignees in a manner which maintains high satisfaction levels for all.

Maintains confidentiality of all client information.

Works independently in the field, compliant with managements directive in the absence of supervision.

Applies strong time management skills to complete scheduling, quality checks and communications effectively in an environment with competing and changing priorities.

Establishes and maintains effective working relationships with other HCA employees, service representatives and the general public.

Fills in as necessary to provide ADL assistance and care to clients per their POCs.

Perform other duties as assigned.

Qualifications and Skills

  • High school diploma or GED required. A degree held in a field related to Aging Life Care / care management is preferred
  • 2+ years of experience managing 20 or more field employees
  • 4+ years of experience managing customer expectations /relationships
  • Experience in geriatric care industry is required
  • Strong computer & phone app skills; ability to learn quickly in a fast-paced environment
  • Professional communication skills both written and verbal; ability to effectively communicate with a variety of people at all levels of professionalism
  • Valid drivers license; ability to frequently travel within service area

Benefits and Perks

  • Salary $40k-$50k depending on experience + significant quarterly bonuses
  • Benefits include health, dental and vision insurance
  • Generous paid time off (3 weeks per year) plus 8 paid holidays
  • 401K retirement savings plan plus a 4% company match
  • Quarterly bonuses based on performance
  • Professional development programs
  • Work-Life balance centered leadership

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