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Ecommerce Coordinator

3 months ago

Beverly Hills, United States Barrett Beverly Hills Full time

Barrett Beverly Hills and its wellness product arm (Barrett Recovery)is a growth-minded, inclusive, and forward-thinking company. Our teams of providers, leaders, and subject matter experts in all things aesthetics make Barrett Beverly Hills an incredible place to work. Our office is located in the heart of Beverly Hills, and our office culture is dynamic, fast-paced, and a place to grow individually and as an organization.

Our mission is to provide natural-looking results with a holistic approach that enables people to feel even better about themselves.Our core values are:

Compassion

We are motivated every day by the impact and connection we make within our community.

Quality

Our standards are high. We value a results-driven best in class culture of excellence.

Authentic

We promote a diverse, inclusive, and transparent environment where integrity and honesty are at the forefront of all we do.

Natural and Holistic

Our comprehensive and integrative approach to the Barrett experience goes beyond the services we provide - it is embodied within our ethos.

Innovation

We think different. We embody a progressive approach and leverage the latest technology and techniques.

About You:

  • A lover of all things Wellness and E-commerce.
  • Self-driven/proactive and able to easily communicate creative/analytical ideas and collaborate within a team.
  • Obsessed with finding white-space as it relates to products and finding ways to service the opportunities through product development.Strong organizational skills and able to prioritize tasks.
  • Deadline-driven and capable of multi-tasking.

Scope of Work:

Are you looking for that startup environment where you have the opportunity to be a key player within our newest venture? This is an incredible opportunity to imprint your DNA on our newest division. We are looking for someone to join our team who is passionate about customer experience, sales and product development This is a highly visible role based full-time in our Beverly Hills Headquarters with a collaborative and innovative team.

Operations & Customer Service:

  • Prepare and print shipping labels + manage the ecomm sales process from start to finish.
  • Pack and process products for shipping.
  • Regularly track and report on statistics and inventory (including selling through, inventory, Google Ad ROI, etc).
  • Fully oversee supply management and inventory reordering.
  • Identify relevant suppliers (including managing relationships with current and sourcing new) for sourcing new products to develop and launch.
  • Communicate with suppliers during quoting, purchasing, and inventory transit.
  • Manage shipping logistics issues ranging from carrier pickups, lost packages, and damaged shipments to incorrect invoices.
  • Lead other departments to understand the growth, opportunities, and overall success of the ecomm and web programs.
  • Handle all customer communications (social, web, ecomm, and digital).

Merchandising:

  • Responsible for creating and maintaining the visual merchandising of the D2C site (including homepage, landing pages, category pages, product listing/description pages, collections, tags, carousels, discount codes, and any new product discovery features).
  • Create and manage the execution of the site merchandising calendar/quarterly framework.
  • Own product metadata, such as product tags, attribution, filters, thumbnails, product descriptions, etc.
  • Develop and execute a plan to optimize site speed, design, check-out processes, & upsell/cross-sells.
  • Manage 3rd party merchandising tools such as Product Reviews & Loyalty programs.
  • Become versed in content management systems and its merchandising ability and potential; develop the ability to mine for new merchandising opportunities using content management functionality.
  • Assess the competitive landscape to understand emerging online trends and recommend changes to the digital experience as appropriate/relevant.

Your key performance objectives:

  • Drive sales and overall P&L impact for the Company business in alignment with business objectives. Grow the program to exceed projected targets and create new trends in terms of growth financially.
  • Ensure enhanced customer experience throughout every touchpoint, from browsing the website to receiving their order(s).
  • Be highly adaptable in day-to-day business operation functions while upholding policies and procedures.
  • Develop and monitor KPIs that support data-driven decision-making around site layout, content placement, site structure, and website content optimization to deliver on business objectives.

You have proven performance in:

  • Managing e-commerce and continually optimizing the site(s) and identifying ways to improve the overall presence and success of web presence.
  • Working at a startup or small business and comfortable with problem-solving and wearing different hats.
  • Fluent in Google/Microsoft suite, in particular Excel, Woocommerce, Shopify, and wordpress
  • Outstanding communication and interpersonal skills, as well as a strong leadership and project management presence.

Nice to have but not required:

  • 1-2 years of e-commerce experience preferred.
  • Experience with Woocommerce, Square, Shipstation and Amazon Seller Central highly regarded.
  • While not required, experience in the beauty or fashion industry with an e-commerce brand is also highly regarded.

Physical requirements:

  • Prolonged periods of sitting or standing
  • Extended periods of computer and phone usage
  • Being on-site for all shifts, Typical work schedule is Monday through Friday with some Weekend involvement for occasional team building events or retreats

Benefits for working at BPS:

  • Free parking
  • Matching 401K after 12 months
  • Health benefits
  • Wellness Suite that features massage chairs, meditation space, a library and a move room with a Peloton, treadmill and weights
  • Generous employee discount
  • Sponsored Equinox Gym Membership
  • A company that wants to see you grow
  • Company Sponsored Training