Member Services Representative FT

2 months ago

Baltimore, United States Planet Fitness Full time
Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.


Compensation: $14.00 per hour

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Member Services Representative FT

    1 month ago

    Baltimore, United States Planet Fitness Full time

    Member Services Representative FT Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional...

  • Gameday Member Services Representative

    2 months ago

    Baltimore, Maryland, United States teamworkonline Full time

    JOB TITLE: Gameday Member Services Representative (Seasonal)DEPARTMENT: Ticket PartnershipsREPORTS TO: Coordinator, Member ServicesSUMMARY: We are looking for hard-working and customer service focused individuals to staff our Birdland Member Lounge and facilitate Birdland Rewards redemption at our 2024 season home games. Representatives will greet members...

  • Member Services Representative PT

    3 months ago

    Baltimore, United States Planet Fitness Full time

    Member Services Representative Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional...

  • Member Concierge Representative

    2 weeks ago

    Baltimore, United States Work With Your Handz Full time

    Job DescriptionJob DescriptionJoin as our Member Concierge Representative – Build and Maintain rapport!Ready to Build Your Career with a Stable, Family-Owned Company? Our fourth-generation Baltimore plumbing company is looking for a passionate Member Concierge Representative. As a key member of our team, you'll provide exceptional customer service and...

  • Member Concierge Representative

    1 month ago

    Baltimore, United States Work With Your Handz Full time

    Job DescriptionJob DescriptionJoin as our Member Concierge Representative – Build and Maintain rapport!Ready to Build Your Career with a Stable, Family-Owned Company? Our fourth-generation Baltimore plumbing company is looking for a passionate Member Concierge Representative. As a key member of our team, you'll provide exceptional customer service and...

  • Member Concierge Representative

    1 month ago

    Baltimore, United States Work With Your Handz Full time

    Job DescriptionJob DescriptionJoin as our Member Concierge Representative – Build and Maintain rapport!Ready to Build Your Career with a Stable, Family-Owned Company? Our fourth-generation Baltimore plumbing company is looking for a passionate Member Concierge Representative. As a key member of our team, you'll provide exceptional customer service and...

  • Member Service Representative I/II

    4 days ago

    Baltimore, Maryland, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

    Job SummaryMunicipal Employees Credit Union of Baltimore, Inc. is seeking a highly motivated and customer-focused Member Service Representative I/II to join our team.Key ResponsibilitiesAct as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member.Provide accurate account information as requested...

  • Patient Service Representative, Days

    2 weeks ago

    Baltimore, United States Mercy Health Services Full time

    Mercy Medical Center, the only midsize hospital in the state of Maryland named a Best Employer by Forbes Magazine and recognized as one of the Top 150 Places to Work in Healthcare by Beckers Healthcare is hiring Patient Service Representatives! Co Representative, Patient, Customer Service, Service, Healthcare, Operations, Retail

  • Patient Service Representative

    3 weeks ago

    Baltimore, United States Mercy Health Services Full time

    The Patient Care Services PSR, collaboration with unit leadership, coordinates the daily operations of the nursing station, maintaining continuous awareness of unit operations and potential issues. Maintains the efficient flow of patients, visitors, Representative, Patient, Customer Service, Service, Patient Care, Operations, Retail, Healthcare

  • Customer Service Representative

    4 weeks ago

    Baltimore, United States Renitaprevot Full time

    Customer Service Representative - State Farm Agent Team Member Full Time in Owings Mills, MD Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance...

  • Member Service Representative I/II

    3 months ago

    Baltimore, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

    Job DescriptionJob DescriptionBRANCH LOCATIONHarry Deitchman PJM Center 312 N. Martin Luther King Boulevard, Baltimore, MD 21201****INCLUDES SATURDAYS****MECU CREDIT UNIONMECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. With more than $1.2 billion in assets...

  • Member Services Paralegal

    1 week ago

    Baltimore, United States CASA Inc Full time

    Job DescriptionJob DescriptionCASA & CASA IN ACTION SYNOPSIS:CASA’s mission is to create a more just society by building power and improving the quality of life in working class Black, Latino/a/e, Afro-descendant, Indigenous, and Immigrant communities. Rooted in the collective power of our community, our inclusive, permanent, member-led movement radically...

  • Customer Service Representative

    4 days ago

    Baltimore, Maryland, United States PrimeFlight Aviation Services, Inc. Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at PrimeFlight Aviation Services, Inc. as an Airport Operations Assistant. In this role, you will provide exceptional support to passengers with disabilities, ensuring their safe and courteous transportation through our airport operations.Key...

  • Customer Service Representative

    4 days ago

    Baltimore, Maryland, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Cash Handling Specialist to join our team at Municipal Employees Credit Union of Baltimore, Inc. As a key member of our financial services team, you will be responsible for providing exceptional customer service and handling cash transactions with a high degree of accuracy and efficiency.Key...

  • Customer Service Representative

    1 day ago

    Baltimore, Maryland, United States Municipal Employees Credit Union of Baltimore, Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Municipal Employees Credit Union of Baltimore, Inc. As a key member of our branch staff, you will be responsible for providing exceptional service to our members, responding to their inquiries, and resolving any issues that may arise.Key...

  • Customer Service Representative

    4 days ago

    Baltimore, Maryland, United States BJ's Wholesale Club Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key Responsibilities:Customer...

  • Client Service Representative

    2 months ago

    Baltimore, United States Healthcare For the Homeless Inc Full time

    Job DescriptionJob DescriptionEligible for $2,000 sign on bonus OverviewThe Client Service Representative provides customer service to clients, staff and visitors through administrative support in various capacities. This role accurately and efficiently manages confidential information in multiple databases and systems to support clients through every stage...

  • Customer Service Representative

    1 day ago

    Baltimore, Maryland, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key Responsibilities:Greet and Assist MembersProvide exceptional customer service to members, prospective members and guests.Handle all front...

  • Customer Service Representative I

    1 week ago

    Baltimore, Maryland, United States LifeBridge Health Full time

    POSITION OVERVIEW:The Customer Service Representative I utilizes established protocols, guidelines, and relevant software applications to manage client inquiries received through various channels including phone, EMR portal, and the LBH website. This role primarily addresses requests related to specific healthcare provider practices, departments, or...

  • Customer Service Representative

    6 days ago

    Baltimore, Maryland, United States Giant Food Full time

    About the Role:We are seeking a skilled and customer-focused Customer Service Representative to join our team at Giant Food. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Assist customers with purchases and respond to their inquiries in a timely and...