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Member Concierge Representative

3 months ago

Baltimore, United States Work With Your Handz Full time
Job DescriptionJob Description

Join as our Member Concierge Representative – Build and Maintain rapport

Ready to Build Your Career with a Stable, Family-Owned Company? Our fourth-generation Baltimore plumbing company is looking for a passionate Member Concierge Representative. As a key member of our team, you'll provide exceptional customer service and build strong relationships with our valued clients. We offer a supportive environment with growth opportunities in a thriving family business.

What Can We Do for You?

  • Earn competitive pay at $17 per hour, with rewarding monthly bonus incentives based on completed revenue generation from the calls you book.
  • Access a 401k plan with up to a 3% company match.
  • Paid holidays and paid time off.
  • Break free from feeling like just a number – experience genuine appreciation.
  • Enjoy comprehensive health insurance coverage provided by the employer.
  • Participate in exciting team-building activities, including cookouts and paintball, and stand a chance to win prizes.
  • Opportunities for career advancement, ongoing in-house and off-site training.

Responsibilities for the Member Concierge Representative:

  • Handle all incoming calls from current members, including scheduling inspections and dispatching our sales team as needed.
  • Assist with inspection calls and schedule jobs generated by our sales team.
  • Maintain regular contact with valued long-term customers to ensure their satisfaction and address any concerns.
  • Run weekly reports generated by Service Titan to track key performance metrics and identify areas for improvement.
  • Serve as a natural leader within the team, providing guidance and support to colleagues as needed.

Qualifications for the Member Concierge Representative:

  • Previous experience in a customer service or concierge role, preferably in a service-oriented industry.
  • Strong organizational skills with the ability to multitask and prioritize tasks effectively.
  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Proficiency in computer systems and phone systems; experience with Service Titan is a plus.
  • Must be a natural leader with the ability to inspire and motivate team members.
  • Must be available to work Monday to Friday, with flexible hours as needed to accommodate customer needs.



We are committed to providing equal employment opportunities to all qualified candidates, regardless of race, gender, veteran status, disability, or other protected category. Pre-employment background checks and drug tests are required for all applicants.