VP Customer Success amp Professional Services

2 months ago

San Francisco, United States CLevelCrossing Full time

VP Customer Success amp Professional Services

Posted on Jun 28, 2022 Apply for this job your email:

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Profile Communication has changed for people. It’s changed for businesses, too. **MEMBERS ONLY**SIGN UP NOW***.

is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use **MEMBERS ONLY**SIGN UP NOW***.

to connect with a billion people worldwide. Join the company helping businesses grow revenue through live chat, and so much more. What's the opportunity? 🤔 Our Vice President, Customer Success and Professional Services (CS/PS) is a strategic member of our senior leadership team. Reporting directly to our Chief Revenue Officer (CRO), this leader / they will own the strategy and delivery of global customer success and professional services at **MEMBERS ONLY**SIGN UP NOW***. . The VP, Customer Success and Professional Services will define and be accountable for how **MEMBERS ONLY**SIGN UP NOW***.

customers achieve success & strong ROI with our platform including usage, onboarding, adoption and renewal. Overall, this leader will own and guide our efforts in discovery, customer advocacy, and account growth. What will I be doing? 🚀 Partner with the CRO to evolve and manage the global customer success function, including Sales Engineering (pre-sales), Professional Services, Solution Architects, and Customer Success Managers Drive customer successful outcomes & strong ROI including increasing product adoption, expansion, advocacy and renewal rates while reducing churn Attract and manage best-in-industry talent, fostering collaboration across the team, identifying development and learning opportunities and coaching team members to uncover their highest potential Serve as the senior leader coordinating **MEMBERS ONLY**SIGN UP NOW***. ’s response to customer escalations Track and report on key team metrics to inform CRO and CEO decision-making Develop frameworks and engagement models that optimize customer success, team staffing and overall customer engagement Partner with the VP, Customer Support to maximize effectiveness across organizations in service to our customers Identify key trends in customer experience and health metrics in order to refine how we serve our customers. Work closely with our R & D team to provide feedback and insights to improve product strategy Partner with the Customer Education team to ensure customer adoption as we enable their success on the platform Collaborate with Marketing to celebrate customers' success through advocacy and cross-customer interactions What skills do I need? 📖 15 years experience in Software-as-a-Service (SaaS) 10 years leading customer success teams for technical products with mid-market and enterprise customers 2nd or 3rd line leadership experience leading large multinational or global teams Consistent overachievement of goals and targets Experience implementing and driving usage, adoption and renewals Exceptional cross-organization collaboration and communication skills. Strong executive presence, influencing skills, presentation skills, and business insight. Strong mid-market/enterprise customer experience with the ability to communicate effectively with customers at the executive level as needed A demonstrable desire for innovation, continuous learning, and improvement Demonstrated ability to manage multiple, critical projects is required. Ability to work in a fast-paced, reactive, changing, and results-oriented atmosphere Proven success working within a highly matrixed organization and establishing strong relationships across the organization Develop internal relationships with executive leadership, key stakeholders, and peers in other functions Strong track record of recruiting, developing, engaging, and retaining a high performing customer success organization The ability to see the big picture without losing sight of the details; the ability to inspire a team to drive consistent excellence Experience thriving within a global software company delivering $200M-$1B in revenue Benefits We are a well-treated bunch, with awesome benefits If there’s something important to you that’s not on this list, talk to us :) Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded Open vacation policy and 10 corporate holidays Paid Parental Leave Program 401k plan In-office bicycle storage Fun events for **MEMBERS ONLY**SIGN UP NOW***. rades, friends, and family *Proof of eligibility to work in the United States is required. **MEMBERS ONLY**SIGN UP NOW***.

values diversity and is committed to a policy of Equal Employment Opportunity. **MEMBERS ONLY**SIGN UP NOW***.

will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. \u003cp\u003eJob Description: AVP of E\u0026amp;S Casualty\u003c/p\u003e\u003cp\u003ePosition Overview: We are seeking an experienced and dynamic underwriting professional for the position of Assistant Vice President (AVP) of E\u0... Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creati... The Position:The overall role of the CEO is to ensure the health and well-being of the organization, the employees, and the communities that BACR serves. Working with the Board of Directors and senior leadership staff, the CEO wo...

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