Customer Success Manager
1 month ago
As our Customer Success Manager
You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational commerce solution.
What you will do
Ensuring the satisfaction and success of our valued customers with our products
Cultivating client relationships by targeting customers at the C-suite, VP, and Director levels
Ensuring the timely and successful delivery of our solutions based on customer requirements, needs, and objectives
Identifying opportunities for enhancing our product and service offerings to better cater to customer needs
Providing clear progress updates on monthly and quarterly initiatives to both internal and external stakeholders
Forecasting and tracking key account metrics
Assisting with the escalation of high-priority requests or issues when necessary
Serving as the primary point of contact for all customer-related matters
Developing a trusted advisor relationship with key stakeholders to foster long-term partnerships
Collaborating closely with internal team members to develop strong relationships and ensure the delivery of the best solutions to clients
What you will need
Proven track record of successfully initiating and completing projects or business ventures
Minimum of 2-3 years of experience as a customer success manager or in account management roles
Preferred experience working in SaaS, MarTech, AdTech, or startup environments
Demonstrated ability to manage multiple projects simultaneously while maintaining a keen attention to detail
Excellent listening skills and effective communication abilities
Experience managing the sales cycle using Salesforce.com or other CRM tools
Strong work ethic and persistence, ensuring the delivery of exceptional results
Possess a growth mindset, consistently seeking opportunities for improvement and maintaining a rigorous pursuit of excellence
Results-oriented, highly motivated, and enthusiastic attitude with the ability to work independently
Collaborative, thoughtful, engaging, and energetic approach to teamwork
One of those rare chances…
While we can’t attract you with ping-pong tables or all-you-can-drink espresso bars, we promise you a once-in-a-lifetime experience, a rare opportunity to shepherd our journey in the US as one of our founding members, making a real impact within the ever growing SAAS industry.
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