Equipment Rental Specialist

Join Our Team Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities Job Description Summary Sunbelt Rentals – the fastest growing rental business in Canada– is seeking an Equipment Rental Specialist– You The Equipment Rental Specialist is an inside sales role responsible for supporting telephone and walk-in customers with rentals of all types of construction/industrial equipment. This position is considered the Company’s front line of contact with the customer, whose purpose is to understand customer equipment needs, negotiate and place orders. The role also requires strong administrative skills and an ability to always deliver customer satisfaction through a professional attitude. Our double-digit growth and internal promotion rate mean we are constantly looking to add top performers to our team. Position Responsibilities: Determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available Negotiates price and volume of original orders by maximizing rate and volume Places high volumes of equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer); finalizes details about when, where and what equipment is required; selects equipment/merchandise from inventory and places the rental/purchase order in the computer system; organizes transportation for orders (i.e. coordinates deliveries and collections while optimizing the use of transport); processes cash rentals (complete identity checks, obtain prepayment and deposit, if required) Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other PCs when necessary to secure equipment Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals Supports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group, and acting as a liaison for marketing in respect to product promotions and frequent renter programs Records details of calls in phone log and maintains lost rent logs Reviews daily management reports and provides regular feedback to Profit Center Manager regarding fleet and merchandise inventory, as well as pricing Manages projects undertaken at the Profit Center which may include management of all labor and materials to maximize profitability and meet all customer and safety requirements Participates in After Hours and Emergency Response efforts including local and regional responses as well as participation in national event response efforts Follows Standard Operating Procedures Ensures all activity and customer transactions are performed within Sunbelt safety policies Trains other employees as needed; may serve in a lead capacity to other CSRs Supports management in training of other employees May be responsible for other tasks, including stocking and maintaining store showroom merchandise, ordering and receiving equipment, loading and unloading equipment, dispatching, timekeeping, and/or performing basic maintenance to equipment Communicates clearly and concisely with customers, colleagues, shop, drivers, and other Sunbelt locations Performs other duties as assigned by the manager Education or experience that prepares you for success: High School diploma or GED required Familiarity with various types of construction/industrial tools & equipment Knowledge/Skills/Abilities you may rely on: Previous equipment rental industry experience Knowledge about parts and equipment Strong customer service & telephone skills Solid computer and administrative skills We Take Care of Our People - join our team now, you will be able to Enjoy competitive wages and a comprehensive benefits program RRSP matching program Paid vacation and sick days Prescription coverage, dental care, vision care, short & long-term disability coverage Safety boots reimbursement ($175/year) Develop new skills for a career track in service of operation management We promote from within, you can explore your career and get prepared for various roles Opportunity to become an operational/service manager and/or advance into branch leadership. Experience high employee fulfillment with our support and empowerment Work with an incredible team of people in a safety-driven culture The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodation may be made to comply with applicable laws. Sunbelt Rentals requires applicants to undergo a background verification process prior to commencing employment with the company. Employment with Sunbelt Rentals is contingent on the satisfactory completion of a pre-employment background check. Sunbelt Rentals a proud supporter of military families and an equal opportunity employer — women, people with disabilities, Aboriginal peoples, and visible minorities are welcome to apply. Base Pay Range: $20.33 - 24.13 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit [Link available when viewing the job]for more information on our benefits and to join our Talent Network. Sunbelt Rentals offers generous benefits including health, dental, vision, life insurance, wellbeing, and a retirement plan with employer matching contributions in accordance with Sunbelt’s plans, policies, and applicable agreements (unless specified in a collective bargaining agreement). Gear up for an exciting career Sunbelt Rentals supports service members. Veterans encouraged to apply. If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter. #J-18808-Ljbffr