Information Technology Specialist

4 weeks ago


Hanover, United States The Virtual Bench Full time

Our client is located in Hanover, MD and looking to add an IT Specialist II to their team. This is a TEMP TO HIRE opportunity and will require primarily working onsite. The IT Specialist II will be responsible for providing IT support to all local and remote employees.


Responsibilities:


• Set up, image, configure and maintain company desktops, laptops and mobile devices including conference room equipment.

• Maintain access control of CUI/ITAR data.

• Help business operations utilize information systems to improve efficiency.

• Provide end-user support for all computer related applications.

• Configure, test and troubleshoot network connectivity for local and remote computers.

• Manage user account information and permissions.

• Prioritize and respond to IT support tickets within SLA requirements.

• Maintain accurate hardware inventory.

• Maintain, analyze, and repair hardware and software systems.

• Assist internal IT groups in support of the local IT infrastructure and VoIP services.


Requirements:


• 3+ years’ experience in maintaining computer hardware/software and working in a customer-oriented service environment.

• A+ certification a plus.

• Have knowledge of: Computer imaging, Active Directory, Novell, Microsoft Office Suite, O365, Google Apps, videoconferencing equipment and applications, PeopleSoft, Enovia, AutoCAD, SolidWorks.

• Must be a US citizen.

• Must be able to obtain Department of Defense security clearance.

DESIRED

• HDI Support Center Analyst or ITIL certification.

• Security + certification.

• Ability to interpret and follow technical procedures and governmental regulations.

• Ability to effectively communicate in both oral and written form.



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