Customer Service Vehicle Return Specialist

2 weeks ago


Hanover Maryland, United States Enterprise Holdings Full time

Position Overview:


Enterprise Mobility encompasses the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, consistently recognized as a premier workplace.

As the largest and fastest-growing privately held automotive rental and leasing enterprise in North America, we are actively seeking new talent. Our collective goal is to become the world's leading and most trusted mobility provider.


Embark on a fulfilling career path with Enterprise Mobility, where our teams prioritize quality, innovation, customer satisfaction, and employee growth.

We are a multi-billion dollar industry leader experiencing rapid expansion.

At National and Alamo, your career opportunities are limitless, as your progression is truly in your hands.

This dynamic, people-centric environment offers exceptional earning potential and promotions based on performance.

Our core philosophy is to prioritize the well-being of our customers and employees. We believe that by doing so, success will naturally follow for both our organization and our team members.

Enterprise Mobility presents an exciting opportunity for a Vehicle Return Specialist. This role is dedicated to delivering outstanding, friendly, and efficient service throughout the rental car process relevant to this position.

Key Responsibilities:
We are currently hiring for immediate openings.

Responsibilities include:
Welcoming all customers with the appropriate dialogue upon their arrival.

Reminding customers to check for personal belongings and documenting any items found in the vehicle with relevant details for lost and found.

Reviewing rental charges and providing accurate receipts to customers.

Offering professional and courteous information regarding transportation options.

Expressing gratitude to customers using the prescribed dialogue.

Inquiring about service satisfaction and documenting any issues.

Conducting discreet inspections for damage on incoming vehicles and directing customers to the counter for damage reports.

Utilizing proper statements to confirm if vehicles are returned with a full tank of gas.

Completing service alerts for any mechanical or body damage reported by customers.


Identifying vehicles on system hold for various reasons and ensuring their proper movement to designated locations.


Tagging vehicles flagged for maintenance and verifying their relocation.

Maintaining an organized lot for optimal access and traffic flow.

Striving for personal improvement through self-assessment, skill enhancement, training, and goal setting.

Exhibiting consistent attendance and punctuality.

Performing other job-related duties as assigned.

Equal Opportunity Employer/Disability/Veterans

Qualifications:
Must be at least 18 years of age.

A High School Diploma or G.E.D. is required.

A minimum of 1 year of prior customer service, retail, or administrative support experience is necessary.

A valid US driver's license for at least 1 year is required.


A satisfactory background check is mandatory, including driving history (no more than 2 moving violations and/or at-fault accidents in the past 3 years, and no DUI's or DWI's in the last 3 years), employment references, education verification, and social security.


Must be authorized to work in the United States without requiring work authorization sponsorship for this position now or in the future.

Apart from religious observance, availability to work the specified shifts is essential.

Qualified applicants with criminal histories will be considered as required by applicable law.

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