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Lead Admissions Specialist

1 month ago


Westminster, United States Oklahoma State University Full time

Position Details Req ID: req18165 Position Title: Lead Admissions Specialist Position Type: Staff Full-Time Position Number: FS9985 OSU Campus: Oklahoma City Department: Admissions Location Address: 900 N Portland Ave, Oklahoma City, Oklahoma, 73107, United States Hiring Supervisor: May Hoheisel Hiring Range: (Contingent upon available funding): $17.92 - $18.64, Hourly Work Schedule: Varies, may include some evenings and weekends Job Summary: The Lead Admission Specialist is responsible for providing essential support for applicants, admissions specialists, and Student Services departments, focusing on application processing and technical aspects of the admission CRM system. This role involves comprehensive responsibilities, including the evaluation of application documentation including various tests, previous transcripts, and supporting materials, effective communication, and the operation of necessary electronic devices for processing applicants. The Lead Admissions Specialist is also expected to maintain accurate and up-to-date knowledge of all policies and procedures of the Oklahoma State Regents for Higher Education and the National Association for Foreign Student Affairs. In addition to these duties, this position serves as a Designated School Official (DSO), managing responsibilities related to international student admissions and immigration compliance. The Lead Admissions Specialist also includes mentoring and training new admissions specialists. Essential Job Functions: Interpret federal, state, and institutional policies and professionally communicate these to faculty, students, and staff. Maintain a current understanding of academic policies, procedures, and processes. Provide lead support for processing and loading applications for admission using the CRM and student database system and following strict data standards guidelines. Determine the eligibility of students for admission; review and update student information as new documents arrive and reevaluate admissibility as appropriate. Admit transfer students and provide initial evaluation of transfer credit to determine academic standing and curricular deficiency status. Serve as the secondary and lead evaluator of in-state/out-of-state residency petitions, including the verification of support documentation. Provide accurate and timely information to prospective students regarding admission to the university. Serve as the functional lead for CRM admission modules. Manage CRM system data loads and exports related to admission processing. Serves as a Designated School Official (DSO) for International student admission. Trains and supervises student employees and volunteers within the admissions areas. Maintain training manual for processes and train employees as needed. Provide frontline admission support when needed. Coordinates double checks for accuracy and assists with necessary clean-up reports within established deadlines. Serve as the backup to the functional lead for transcript and document imaging processes. Retain accurate student records and maintain student confidentiality by observing policies related to student privacy (FERPA). Assist in campus-wide retention efforts as applicable to this position. Participate in departmental documentation and process improvement efforts. Completes all mandatory training and participates in a minimum of two professional development opportunities each year. Performs other duties as assigned. The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Special Instructions to Applicants: Resume and cover letter are required for full consideration. Official transcripts will be required upon hire. Education & Experience: Minimum Qualifications: Education: Bachelor’s Degree or equivalent related experience with an Associate Degree. Work Experience: Minimum of three years progressively responsible work experience. Experience working in a fast-paced and/or customer service rich environment. Experience related to customer relationship management. Knowledge, Skills, and Abilities: Ability to handle multiple tasks and prioritize effectively. High degree of integrity; ability to work in a sensitive, highly confidential and professional environment. Ability to manage multiple priorities imposed by frequent deadlines, peak workloads and public/student contact. Ability to communicate diplomatically, clearly and effectively. Strong interpersonal skills and sensitivity to a multicultural environment. Demonstrated knowledge of office technologies. Accurate typing/data entry skills and demonstrated ability to work with attention to detail. Ability to work independently as well as collaborate within a team environment. Exhibit problem-solving skills beyond a set of instructions. Ability to perform basic math functions. Experience and confidence speaking in front of students/customers. Passion for assisting students with educational endeavors and representing the OSU brand with positivity and professionalism. Demonstrated history of ethical and professional behavior. Preferred Qualifications: Bachelor’s degree and two years of previous work experience in a college admissions office or related field. Extensive experience related to customer relationship management. Previous experience working with International student populations. Working Conditions: Must be able to work flexible hours to include some nights and weekends. Work will be performed in an office environment with a significant amount of public contact. Physical Requirements: Duties require extended periods of sitting, talking and listening. Duties require extensive use of computers, telephone and other office equipment. Requires possible lifting of up to 25 lbs. The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations. Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. #J-18808-Ljbffr