Customer Service Representative

2 months ago

Boise, United States Enphase Energy Full time

Requisition ID: 4724 ** Customer Service Representative**

** Boise, ID, United States**

Full-time / Non-Exempt Hourly Rate (starting from $20/hr. AND benefit eligibility on day one)

All offers of employment are contingent upon success completion of a background check.

Our mission at Enphase Energy is to advance a sustainable future for all.

Today, our intelligent microinverters, which turn sunlight into an affordable, safe, reliable, and scalable source of energy, work with virtually every solar panel made, and when paired with our award-winning smart battery technology, we engineer one of the industry's best-performing clean energy systems. To date, we have installed more than 36 million microinverters on more than 1.5 million homes across 130 countries.

At Enphase we are also committed to Diversity and Inclusion. Developing cutting edge technology requires a workforce as diverse as the populations we wish to serve. We are a values-driven company that puts people and their power at the center of our shared energy future.

Our work environment is fast-paced, fun, and full of exciting new projects. We will train you to be successful in your role and help you grow your career and your income. If you are a self-motivated, goal-oriented, and eager to join a high performing team, we have immediate openings on our Customer Service Representative team. The possibilities are endless In addition to a competitive hourly rate, you will receive Enphase stock and benefits, as well as be eligible for a corporate quarterly bonus and monthly incentives. We also have a periodic performance/milestone-based pay adjustment program.

As a Customer Service Representative, you will be responsible for the following:

* Answer inbound phone calls to the Customer Support Level 1 phone queue

* Respond to inbound emails to the Customer Support group address.

* Provide pre-sales information about products

* Document all activity in a central CRM/Helpdesk software platform

* Troubleshoot technical issues related to installations

* Assist with the activation of new sites as needed

* Coordinate with Engineering with tracking of field; issues, and subsequent product-modifications, logging product bugs in a central database

* Assist other team members with troubleshooting and/or administrative tasks as needed

* Monitor and act upon quality analysis reports provided by the QA team

* Participate in ongoing training/education of industry standards and product-specific information

* Follow departmental conventions and procedures in a positive manner

* Professionally represent Client via all communications mediums

* Abide by all company policies and standards of conduct contained in the Client manual

Qualifications:

* High school diploma or GED equivalent

* Experience with PC and MAC OS X

* Excellent verbal and written communication skills

* Excellent interpersonal skills with both external customers and internal employee

* Ability to multi-task in a very fast-paced environment

* Be able to type at least 30 WPM

* Call center experience, a plus

* Experience with solar electric products, residential electrical applications, and Nation Electric Cod (NEC) are helpful

* Experience with consumer-grade networking TCP/IP data networking preferred

Physical Requirements:

* Prolonged periods sitting at a desk and working on a computer

* Hand and finger manipulation using phone and keyboard

* Extended time on phone with customers

Benefits:

* Medical, Dental and Vision Care

* Health Savings Account (HSA)

* Flexible Spending Accounts (FSA)

* Paid Vacation

* Paid Sick Time

* Tuition Reimbursement

* 10 Paid Holidays

* 401(k) Retirement Savings Plan

* Employee Stock Purchase Plan (ESPP)

* Short Term Disability Insurance (STD) & Long-Term Disability Insurance (LTD)

* Life and Accidental Death and Dismemberment Benefits (AD&D)

* Voluntary (Optional) Life Insurance

* Pet Insurance

* Employee Assistance Program (EAP)

  • Customer Service Representatives

    7 days ago

    Boise, United States Randstad North America, Inc. Full time

    Join one of the Industry leaders transforming the science of risk. Our client is looking to hire Customer Service Representatives to work remotely in Boise, ID. As a Customer Service Representative you will provide Customer Support over the phone and Customer Service, Customer Service Representative, Representative, Retail, Staffing, Service

  • Customer Service Representative

    2 weeks ago

    Boise, United States Resilient Enterprises, Inc. Full time $500 - $800

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...

  • Customer Service Representative

    3 weeks ago

    Boise, United States Resilient Enterprises, Inc. Full time $500 - $800

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...

  • Customer Service Representative

    1 month ago

    Boise, United States Resilient Enterprises, Inc. Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...

  • Customer Service Representative

    3 weeks ago

    Boise, United States Thrive Pet Healthcare Full time

    The Pet Doctor is looking for a part-time Customer Service Representative to join our team! Put your knowledge and compassion into practice! The Pet Doctor is looking for a Customer Service Representative (CSR) to join our community-based practice. CSR's provide the first and the last impression during our clients' visits. CSR's play a vital role in our team...

  • Customer Service Representative

    3 days ago

    Boise, Idaho, United States Randstad Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for providing exceptional customer support over the phone and through click-to-chat, ensuring that our clients receive top-notch service.Key ResponsibilitiesAnswer incoming calls and provide...

  • Customer Service Representative

    2 days ago

    Boise, Idaho, United States Randstad Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for providing exceptional customer support over the phone and through click-to-chat, ensuring that our clients receive top-notch service.Key ResponsibilitiesAnswer incoming calls and provide...

  • Customer Service Representative

    3 weeks ago

    Boise, United States ClickBank Full time

    ClickBank is seeking a Remote Customer Service Representative to join our team! $15.00 per hour (move up to $16.50 within the first year and a half) +10% bonus and competitive benefits. What is ClickBank? Hint: we are not a bank! ClickBank is a top global e-commerce platform and affiliate marketplace powering many of the world's leading digital and physical...

  • Customer Service Representative

    2 months ago

    Boise, United States Bedrosians Full time

    * 10-Jan-2022 to 11-Mar-2022 (PST) * Boise, ID, USA * Hourly * Full Time *Medical, Dental, Vision benefits package* **Vision Statement for the Position** You are the face of the company. You have the opportunity to build relationships with clients and provide solutions to ensure their vision is realized and enhance their buying experience. **Job...

  • Customer Service Representative

    1 month ago

    Boise, United States U-Haul Full time

    Location: 1121 N Orchard St, Boise, Idaho 83706 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    3 days ago

    Boise, Idaho, United States CSL Plasma Full time

    Job SummaryCSL Plasma is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in ensuring the smooth operation of our donor center, providing exceptional customer service, and maintaining a safe and efficient work environment.Key...

  • Customer Service Representative

    3 months ago

    Boise, United States Administrative Resource Options Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO002475 Showing 1 location **Job Details** **Description** Administrative Resource Options is looking to hire an Customer Service Representative in Boise, ID. This position will work with mail, shipping and receiving of packages, copy and print, and...

  • Customer Service Representative

    3 days ago

    Boise, Idaho, United States Domino's Pizza LLC Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and building loyalty.Key Responsibilities:Respond...

  • Customer Service Representative

    3 days ago

    Boise, Idaho, United States Randstad North America, Inc. Full time

    **About the Role**At Randstad North America, Inc., we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients over the phone.**Key Responsibilities:**Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    5 days ago

    Boise, Idaho, United States Boisestate Full time

    Job SummaryBoise State University is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.Key ResponsibilitiesProvide...

  • Customer Service Representative

    1 day ago

    Boise, United States Robert Half Full time

    We are in the process of hiring a bilingual Customer Service Representative to join our team in the Boise, Idaho, 83705, United States. We operate in a fast-paced, high-volume support center environment, providing phone support for customers. This role involves addressing routine, escalated, or complex customer situations, primarily during our annual open...

  • Customer Service Representative

    3 days ago

    Boise, Idaho, United States Gainwell Technologies Full time

    **Job Summary**We are seeking a highly skilled and experienced Customer Service Representative to join our team at Gainwell Technologies. As a Senior Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities**Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    3 weeks ago

    Boise, United States PoolCorp Full time

    Customer Service Representative Pay: $20 - $22 / hour and up to $2,500 through our performance bonuses in the summer. Location: Horizon Boise, ID - H450; 12423 W. Monsanto St. Boise, Idaho - 83713. The Company Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP – the world’s largest publicly traded distributor of swimming...

  • Customer Service Representative

    3 days ago

    Boise, Idaho, United States Planet Fitness Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding experience in our Judgement Free Zone.Key...

  • Customer Service Representative

    5 days ago

    Boise, Idaho, United States Stinker Stores Full time

    About Stinker StoresWe are a leading convenience store chain with over 80 years of experience in the industry. Our company values growth, opportunity, and a fun work environment.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be...