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Client Relations Consultant

3 months ago

Sugar Land, United States QuVa Pharma Full time

Our Client Relations Consultant plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include engaging customers throughout the onboarding process, ensuring order management and fulfillment for assigned customers are executed effectively, and addressing customer complaints to ensure we maintain our customers' business and loyalty.We are seeking team members who can build strong relationships with pharmacy buyers, can listen to customer needs, and offer unique and innovative solutions. Successful candidates will be well-trained in our product and service offerings, as well as having a strong command of the company's philosophy and policies.

This is a full-time position working Monday through Friday from 9 AM to 6 PM.This is a remote role in the Houston market that may require on-site office days.

What the Client Relations Consultant Does Each Day:

  • Onboard new customers: ensure customers are loaded onto QuVa online ordering and ERP system, as well as support the customer's operations personnel to overcome any barriers to order fulfillment
  • Provide training to customers as needed for QuVa Online Ordering Portal
  • Support existing customers ordering via email, phone, and in person, interacting with Field Force, Operations, and Shipping teams
  • Schedule product shipments that match product batch releases, adjust orders based on shipment date changes or modifications requested by customer
  • Resolve customer issues by clarifying the customer's need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution
  • Maintain in-depth knowledge of product and service offerings, policies, market trends.
  • Use data to identify opportunities to improve customer service and drive business decisions
  • Build strong relationships with Field force and customers to deliver positive results as defined by the customer
  • Keep accurate customer call logs, account files in SF.com, product ordering portal accuracy, etc.
Our Most Successful Client Relations Consultants:
  • Are customer service and customer focus driven
  • Listen, determine root cause, possess resolution management skills
  • Have excellent verbal and written communication
Minimum Requirements for this Role:
  • Bachelor's degree or equivalent
  • Able to successfully complete a drug and background check
  • 3 to 5 years' experience in a customer-focused role
  • Strong communication and interpersonal skills
  • Ability to prioritize, and complete tasks in an accurate and timely manner
  • Experience with Salesforce.com or equivalent CRM program
  • Experience with ERP systems
  • Proficient in Microsoft Office, including Outlook and Excel
  • Must be currently authorized to work in the United States on a full-time basis; QuVa is not able to sponsor applicants for work visas
Any of the Following Will Give You an Edge:
  • Experience in a hospital/ pharmaceutical environment
Benefits of Working at QuVa:
  • Set, full-time, consistent work schedule
  • Comprehensive health and wellness benefits including medical, dental and vision
  • 401k retirement program with company match
  • A minimum of 17 paid days off plus 8 paid holidays per year
  • National, industry-leading high growth company with future career advancement opportunities


About QuVa:

QuVa Pharma is a national, industry-leading, FDA registered 503B outsourcing services company that provides hospitals with essential medications in ready-to-administer injectable formats that are critical for effective patient care. We are leading the way with unmatched expertise in current Good Manufacturing Practices and sterile pharmaceutical manufacturing, and the highest quality and safety standards so hospitals can more confidently and reliably focus on patient care nationwide. As a leader in sterile compounding, we continue to invest in automation and integrated technologies to improve our production processes, safety, consistency, and product quality.

As part of our team, you'll experience being at the forefront of groundbreaking solutions, collaborating with brilliant minds, and making a tangible impact in healthcare delivery.

QuVa is an equal opportunity employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. QuVa's Equal Opportunity Policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other characteristic or classification protected by applicable laws. All employment with QuVa is "at will."