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Driver Services Associate Level III
2 weeks ago
Job Description:JOB OVERVIEWA Level III Driver Services Associate is able to perform all job functions within the Driver Services department including supporting inbound driver emails and calls on all products and services, roadside follow-up, and executive desk ordering and follow-up. Additionally, a Level III associate is expected to provide floor level support for the daily operation of the Driver Services call center. They will assist with monitoring call queues and phone statuses on weekends, mentor new driver services associates both during and after training bay and assist with questions that come in via the team lead line or teams group chat. They are expected to escalate as necessary to a member of the management team. A Level III DSA must have the ability to understand and execute exceptional service; this includes thinking creatively to come up with solutions that consider the client's best interests in all situations. Communication, customer service, and thoroughness of work performed are critical elements of this position.The multi-skilled, high volume environment of the contact center requires this position to utilize all necessary tools to ensure standards established by our clients and internal operating areas are achieved. The successful candidate may also assist with other activities requiring research and follow up.KEY RESPONSIBILITIESThis position has a set schedule of Sun/Mon/Wed/Thurs as a 4x10. Hours are 6:45pm-5:30am Provide lead line support during shiftAbility to handle multiple tasks and prioritize effectivelyMust be able to handle difficult and demanding escalations that require in depth research and root cause analysisContinue to seek improvements to current processes, partner with other areas of the organization to executeAct as liaison to other business partners, internal departments, and vendorsCollaborate with other departments to ensure client needs are metContinue to seek improvements to current processes, partner with other areas of the organization to executeSupport special projects in the call centerHandle inbound driver inquiries via phone or emailRespond to verbal, written, and electronic inquiries within required service level timeframeNotify drivers via outbound call and/or email as requiredHandle and respond to emails as part of Fleet Admin/Driver Outreach process via SalesforceApprove/process Interim Rental requestsRespond to inquiries received from internal and external customer across multiple mailboxes/queuesMaintain client spreadsheets and contact drivers for required information Handle all assigned cases that could not achieve first call resolution, working them to completion and resolution for the customerSupport Branch Assist and Custom Client inquiries via inbound phone calls and emailsManage Roadside Follow Up responsibilities in Driver Services with a focus on "no driver left behind" - includes administration of licenses, audits, and billing assistanceManage process of supporting our vendors on initiatives - includes Honk, Car Keys Express, Hertz, etc.Education and ExperienceMinimum of 3 years customer service experienceCertification in all Driver Services products requiredStrong analytical and problem-solving skills. Experience analyzing, interpreting and summarizing complex data as it relates to call center technologies and processesProven communication across all levels including front-line associates, management, peers, and senior managementHigh School diploma or equivalent requiredBachelor's degree preferred, or equivalent work experienceSkills and AbilitiesChange management - taking a concept, recommending a solution, and developing and implementing a planFlexibility - adaptable and flexible to work environment, including but not limited to working the hours required to meet business needs, multi-tasking, and easily adapting to changes with minimal noticeExcellent written, verbal, and interpersonal skillsProactively identify potential client or product issuesAbility to handle multiple projects or tasks simultaneouslyAbility to learn and implement new systems, procedures, and business processes quicklyPhysical DemandsWhile performing the duties of this job, the employee is regularly required to talk and hear, and use hands and fingers to operate call center tools. EEO StatementWheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
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Driver Services Associate Level III
2 weeks ago
Des Plaines, United States Wheels Full timeJob Description:JOB OVERVIEWA Level III Driver Services Associate is able to perform all job functions within the Driver Services department including supporting inbound driver emails and calls on all products and services, roadside follow-up, and executive desk ordering and follow-up. Additionally, a Level III associate is expected to provide floor level...
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Driver Services Associate 1
2 weeks ago
Des Plaines, United States Wheels Full timeJob Description: OVERVIEW A Level I, Driver Services Associate (DSA) is responsible for resolving customer inquiries by following client guidelines, departmental procedures, product requirements and company policy across the core products supported in the call center. A Level I DSA will answer inbound calls and make outbound calls in an exceptional service...
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Warehouse Associate/Driver
2 months ago
Des Plaines, United States Filter Services Inc. Full timeJob DescriptionJob DescriptionDescription:Filter Services Inc., (FSI) is a leading Master Distributor of filtration-related products, catering to diverse industries. FSI changes over 2200 filters daily at more than 4000 accounts, serving large and small industrial facilities, commercial establishments, contractors, chain accounts, hospitals, and public...
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Des Plaines, Illinois, United States Culligan International Full timeJob SummaryCulligan International is seeking a highly skilled National Accounts Customer Service Coordinator III to support the development, implementation, and growth of our business within our National Accounts program.Key Responsibilities:Manage the Site Survey process from dispatch to quote creation, ensuring seamless communication with customers and...
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Diesel Fleet Mechanic Technician III
4 days ago
Des Plaines, Illinois, United States Sysco Full timeAbout the RoleSysco is seeking a highly skilled Diesel Fleet Mechanic Technician III to join our team. As a key member of our fleet maintenance team, you will be responsible for ensuring the safe and reliable operation of our diesel fleet vehicles.Key ResponsibilitiesPerform routine maintenance and repairs on diesel fleet vehicles, including inspections,...
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Automotive Service Associate
2 days ago
Des Plaines, Illinois, United States Hertz Full timeJob Summary:Hertz Corporation, a leading provider of car rental services, is seeking a skilled Automotive Service Associate to join our team. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction by providing exceptional service and maintaining the cleanliness and quality of our fleet.Key...
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Local Driver
2 weeks ago
Des Moines, United States AMF Driver Services Full timeACERTUS is looking for Local Drivers to transport passenger vehicles locally in a safe and efficient manner. We are looking for team players who are committed to providing our clients with excellent customer service. We have two shifts available, 8am -12pm and 12pm -4pm. We ask that driver be available 3-4 days a week and must be available to work on Friday....
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Client Services Associate
3 weeks ago
Des Plaines, United States Mack & Associates LLC Full timeDo you thrive in dynamic environments where no day is the same? A boutique professional services firm is seeking a passionate and driven Client Services Associate to join their team and spearhead their operational support initiatives. This person will play a pivotal role in establishing and maintaining client accounts, handle various administrative duties...
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Culinary Service Associate
1 week ago
Des Plaines, Illinois, United States Compass Group Careers Full timeJob OverviewWe are currently seeking a part-time Culinary Service Associate to join our dedicated team.LocationThis position is based within a healthcare environment, providing essential food services to patients and visitors.Work ScheduleThe role requires a part-time commitment, with shifts typically running from 6:00 PM to 2:00 AM. Specific days of work...
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Delivery Driver- Full Time IL
2 months ago
Des Plaines, United States Unique Repair Services. Inc. Full timeJob DescriptionJob DescriptionExciting Full-Time Delivery Driver Opportunity!Are you seeking a flexible Full-time position with competitive pay? Look no further! Unique Repair Service is hiring Full-Time Delivery Drivers to join our dynamic team. (2nd Shift Starting at 4pm)Why Choose Unique Repair Service?Flexible Hours: Enjoy the benefits of Full Time work,...
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Warehouse Associate III
1 week ago
Des Moines, Iowa, United States THE BARTELL DRUG COMPANY Full timeJoin the Legacy of Bartell Drug Company At Bartell Drug Company, the nation's oldest drugstore chain, we pride ourselves on our rich history and commitment to community health and wellness. Why Choose Us? We offer a unique work environment where you are valued as an individual. Here, your contributions are recognized, and you can collaborate with a team that...
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Administrative Services Associate
1 week ago
Des Plaines, Illinois, United States PeopleShare Full timeEmbark on Your Professional Journey with Us as an Administrative Assistant Are you looking to acquire essential skills and experience in a dynamic business setting? This entry-level position serves as a vital foundation for your career. As an Administrative Assistant, you will immerse yourself in the core of business operations, gaining invaluable knowledge...
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Food Service Associate
2 weeks ago
Des Plaines, Illinois, United States Wal-Mart Stores , Inc. Full timeLocation: Des Plaines, ILCareer Area: Sam's Club JobsJob Function: Food ServiceEmployment Type: Regular/PermanentPosition Type: HourlyRequisition: WD176966Position Summary:Why do customers enjoy dining in our café at Sam's Club? Feedback indicates that one of the primary reasons is our dedicated and friendly café team members.Do you have a passion for food...
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Food Service Associate
3 days ago
Des Plaines, Illinois, United States Rivers Casino Full timeJob SummaryWe are seeking a highly motivated and customer-focused Food Service Associate to join our team at Rivers Casino. As a Food Service Associate, you will be responsible for providing exceptional service to our guests while working in a fast-paced and dynamic environment.Key ResponsibilitiesProvide Excellent Customer Service: Ensure that all guests...
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Driver Document Administrator
2 weeks ago
Des Plaines, United States Wheels Full timeJob Description: SUMMARY Retrieve data from internal software applications, receive requests via phone and e-mail, input received requests to systems, and process output of documents as requested via mail or electronic methods. ESSENTIAL DUTIES AND RESPONSIBILITIES Verify output matches requested input; check for special client instructions; update...
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Driver Document Administrator
5 days ago
Des Plaines, United States Wheels Full timeJob Description:SUMMARYRetrieve data from internal software applications, receive requests via phone and e-mail, input received requests to systems, and process output of documents as requested via mail or electronic methods.ESSENTIAL DUTIES AND RESPONSIBILITIES Verify output matches requested input; check for special client instructions; update status...
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Driver Document Administrator
6 days ago
Des Plaines, United States Wheels Full timeJob Description: SUMMARY Retrieve data from internal software applications, receive requests via phone and e-mail, input received requests to systems, and process output of documents as requested via mail or electronic methods. ESSENTIAL DUTIES AND RESPONSIBILITIES Verify output matches requested input; check for special client instructions; update status...
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Driver Document Administrator
4 weeks ago
Des Plaines, United States Wheels Full timeJob Description: SUMMARY Retrieve data from internal software applications, receive requests via phone and e-mail, input received requests to systems, and process output of documents as requested via mail or electronic methods. ESSENTIAL DUTIES AND RESPONSIBILITIES Verify output matches requested input; check for special client instructions; update status...
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Sales Associate
3 months ago
Des Plaines, United States JB Executives Full timeWe are JB Executives, one of the leading providers in Sales, Customer Service, and Business Development for top-tier nationwide clients. We are in search of an entry-level Sales Associate that has an exuberant personality and a passion for working with others! Our entry-level Sales Associates place a huge emphasis on the attention to detail with each...
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Aviation Systems Operations Specialist
2 weeks ago
Des Plaines, Illinois, United States Department of Transportation Full timeOverview:This announcement pertains to permanent employees of the FAA seeking an Employee Requested Reassignment (ERR) into a position within Technical Operations. Position Purpose:Applicants must demonstrate experience in executing various responsibilities associated with the systems, subsystems, and categories of equipment that facilitate the operation of...