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Senior Adjuster

1 month ago

Oklahoma City, United States AgriSompo North America Full time

As one of the leading writers of Federal Crop Insurance, AgriSompo North America combines industry experience, resources, capital and talent to deliver both traditional and innovative crop insurance and productivity tools to farmers, ranchers, insurers and agribusinesses in the United States. Our organization operates within a culture rooted in ethics, integrity and a belief that accountability, collaboration and agility are crucial to long-term success.

AgriSompo North America is a part of AgriSompo, Sompo International's global agriculture platform. This platform is an integrated underwriting, technology and distribution platform delivering innovate insurance and reinsurance solutions to agriculture partners worldwide. Sompo International, AgriSompo's parent company, is a global organization driven by its core values, a carrier that holds promise, trust and the commitment to protect. Through operating subsidiaries, Sompo International writes agriculture, casualty and other specialty, professional lines, property, marine/energy and aviation lines of insurance and catastrophe, property, casualty, professional lines and specialty lines of reinsurance.

As a leading provider of crop insurance and other agricultural risk management tools, we recognize that our success is derived directly from those whose contributions matter most: our people. AgriSompo North America has major offices in Lenexa, Kansas and Des Moines, Iowa as well as regional offices around the country. A shared commitment to integrity, accountability, collaboration and agility define our culture, and we strive to create exceptional value for our clients and shareholders and maintain AgriSompo North America as a desirable place to work.

Job Description

Position Summary

This job is primarily responsible for adjusting both Multi-Peril Crop Insurance (MPCI), Private Products and Named Peril claims within a given territory. Servicing customers (both policyholders and agents) is the top priority.

Essential Duties & Responsibilities

This list is meant to be representative, not exhaustive nor imply that these are the only duties to be performed by the incumbent in this job. Some incumbents may not perform all the duties listed or may perform related duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Actual responsibilities will vary depending on daily needs and type of customer supported.

  • Build and maintain professional relationships with the Area Claim Supervisor (ACS), policyholders, agents, and other adjusters. A strong focus on building and maintaining agency relationships for the region.
  • Record and transmit loss information to accurately determine potential damages in accordance to established loss adjustment procedures (FCIC, NCIS and Company). Including working controversial and diverse claims that require very experience field claim knowledge.
  • Complete field inspections, read maps and aerial imagery, measure fields and measure storage bins.
  • Highly proficient with company software (able to diagnose and provide system support to other field claims staff). Daily monitoring of all company communications (email, Webex, text, etc.).
  • Follow FCIS, State, and Company rules and regulations, policies, and procedures for MPCI and Private Products.
  • Work out of a home office.
  • Complete initial and ongoing training and certifications as required by FCIC and State Regulations.
  • Explain adjusting procedures and related findings to the policyholder and agent.
  • Perform fact-finding and investigate crop damage, record information, and transmit information to accurately determine potential indemnities.
  • Willingness to learn new crops.
  • Train other field claims staff on claim procedures.
  • Other duties as assigned.
Position Requirements

Education

Required - High school diploma or equivalent, or equivalent combination of education and experience.

Preferred - Bachelor's degree in agriculture.

Experience

Preferred - minimum of 2 years as a crop insurance adjuster

Preferred - 2 years' experience handling crop insurance claims.

License/Certification

Required - Valid driver's license and satisfactory driving record.

Required - CAPP certification and applicable State license.

Knowledge, Skills, and Abilities
  • Basic mathematical skills (add, subtract, multiply, divide).
  • Effective interpersonal, oral and written communication skills with the ability to interact with all levels of people within and outside the organization.
  • Ability to complete documentation requirements.
  • Ability to utilize analytical thinking; find facts and solve problems.
  • Ability to remain self-motivated and efficient.
  • Ability to work both in an office setting and outdoors in a farm environment.
  • Ability to work well both independently and within a team environment.
  • Ability to remain focused on exceptional customer service, both internally and externally.
  • Working knowledge of crop insurance regulations, policies, procedures and best practices.
  • Works effectively under pressure and able to work within tight deadlines.
  • Willingness to take initiative and work with minimal supervision.
  • Strong time management skills with ability to prioritize.
Physical Requirements & Work Conditions
  • Ability to lift/push/pull up to 50 lbs. occasionally; including ladders, bushels, ramps for off road vehicles.
  • Ability to walk in agricultural fields, up to 3 miles.
  • Ability to climb agricultural storage bins, up to 75 feet.
  • Ability to climb, crawl, stoop, kneel and balance.
  • Ability to climb ladders and perform work at significant heights.
  • Ability to perform work in confined spaces.
  • Ability to work outside in extreme weather conditions.
  • Ability to work in an environment with high dust levels around grain and other bulk products.
  • Ability to meet requirement of and utilize all applicable PPE, when applicable.
  • Ability to work extended hours, weekend, holidays and/or as needed.
  • Uses peripheral vision and depth perception for tasks being performed.
Environmental Conditions

The work environment described here are meant to be representative of those an employee would normally encounter while performing the essential functions of this job.

The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Frequently required to use personal protective equipment.

Travel, up to 50% travel required; most travel is within the region of the assigned home office but some travel outside of the region could be required based on claims load. Some out-of-town travel may be required for trainings/meetings.

At Sompo International, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:
  • Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution.
  • Pharmacy benefits with mail order options.
  • Dental benefits including orthodontia benefits for adults and children.
  • Vision benefits.
  • Health Care & Dependent Care Flexible Spending Accounts.
  • Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children.
  • Company-paid Disability benefits with very competitive salary continuation payments.
  • 401(k) Retirement Savings Plan with competitive employer contributions.
  • Competitive paid-time-off programs, including company-paid holidays.
  • Competitive Parental Leave Benefits & Adoption Assistance program
  • Employee Assistance Program
  • Tax-Free Commuter Benefit
  • Tuition Reimbursement & Professional Qualification benefits.


Sompo International is an equal-opportunity employer committed to a diverse workforce. M/F/D/V