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Senior Property Claims Adjuster

2 months ago

Kansas City, Missouri, United States American Family Insurance Full time

About Us: At American Family Insurance Claims Services (AFICS, Inc.), we are committed to transforming our claims operations to prioritize our customers' needs. Our goal is to protect and restore our clients' aspirations during challenging times. By harnessing our industry expertise, innovative technology, and collaborative approaches, we aim to redefine the insurance landscape, fostering positive outcomes for our customers, communities, and organization.

Position Overview: We are seeking a Senior Property Claims Adjuster to take on a lead role in managing intricate property and casualty claims. This position requires a high level of independence and expertise in investigating claims, determining liability, and settling complex homeowner property claims.

Key Responsibilities:

  • Conduct thorough investigations into high-exposure claims by engaging with relevant parties, including insured individuals, claimants, agents, and legal representatives.
  • Participate in High Damage Reviews (HDR) to address coverage concerns and exposure assessments.
  • Manage both first-party and third-party claims across various policy types and endorsements.
  • Perform on-site inspections as necessary, assess damages, and negotiate settlements with all involved parties.
  • Respond to customer inquiries, make informed decisions, and ensure timely file closures.
  • Interpret and apply policy documents, leases, and contracts to assigned claims.
  • Provide mentorship and guidance to junior adjusters, sharing expertise and best practices.

Qualifications:

  • Proven experience in handling complex property claims, preferably with a focus on larger claims exceeding $50,000.
  • In-depth knowledge of insurance policies and endorsements.
  • Ability to effectively manage multi-line claims across diverse operating territories.
  • Experience with Xactimate software is advantageous.
  • Valid driver's license and acceptable driving record are required.

Work Environment: This role involves fieldwork, requiring travel up to 50%, with potential for catastrophe travel. Candidates should be prepared to work in various environments, including residential properties and other locations that may present unique challenges.

Compensation: The compensation range for this position is competitive, reflecting the candidate's qualifications and geographic location.

Benefits: We offer a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) plan, paid holidays, and a generous paid time off program.

We are an equal opportunity employer and encourage individuals from diverse backgrounds to apply.