Customer Care Specialist

3 months ago

Marietta, United States Critter Control Full time

** Customer Care Specialist**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO020931 Showing 1 location **Job Details**

**Description**

**Join the Customer Care Center of an Industry Leading Wildlife Management Company**

Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business.

**Position Summary:**

The objective of a Customer Care Specialist is to provide excellent customer service and to provide resolution to our callers needs in a single call (One Call Resolution) in a professional manner.

**Duties and Responsibilities:**

* Provide excellent customer service in a professional manner

* Answer the phone promptly (Hold time less than 1 minute.)

* Process cancellations and payments

* Enter data into CRM

* Create contact logs/documentation

* Request service credits & refunds

* Schedule leads and service requests

* Projects as assigned by management

**Qualifications:**

* *One year* experience in a high volume call center

* Knowledge of customer service principles and practices

* Ability to multitask (talk and type)

* Teamwork Mentality

* Data entry and verbal skills; type 45 wpm or more

* Detail Oriented

* Problem Analysis and Resourcefulness

* Proficiency in relevant computer applications

**A Successful Candidate Will Exhibit:**

* Excellent verbal and written communication skills

* Exceptional customer service**,** organizational and analytical skills;

* Proficiency in Microsoft Office

**We Offer:**

* Competitive compensation package

* Comprehensive benefits package including medical, dental, vision & life Insurance

* 401(k) plan with company match, employee stock purchase plan

* Paid vacation, holidays, and sick leave

* Employee discounts, tuition reimbursement, dependent scholarship awards

**Candidates must be physically capable of safely performing the following job duties:**

* Perform duties while seated for long periods of time

**Further Requirements:**

* High School Diploma required

* We require the ability to pass a drug screen

As the industry leader, we value people, progress and professionalism. As a subsidiary of **.**, (NYSE: ROL), we are financially stable and exhibiting continued growth. We are proud to announce Rollins, Inc., has been named a Top Workplace by the Atlanta Journal-Constitution.

**Learn more about** **and** **.**

**Skills**

**Required**

**Communication** *Advanced* **Customer Service** *Advanced* **Goal Achievement** *Advanced* **Leadership** *Novice* **Directing Others** *Novice* **Teamwork** *Advanced* **Goal Completion****:** Inspired to perform well by the completion of tasks **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Education**

**Required**

High School/GED or better.

**Experience**

**Required**

**1 year:** High volume call center experience

**Preferred**

**1 year:** Customer service experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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