Front Desk Agent: Hotel Landing

2 months ago

Wayzata, United States Sage Hospitality Full time

Why us?:

The Hotel Landing is the newest, most exciting boutique hotel in Wayzata. On the shores of Lake Minnetonka, just 15 miles from downtown Minneapolis, you will discover a unique lifestyle destination framed by modern architecture and bustling urban energy.

Working at Hotel Landing is a whole different experience. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and to each other.

We seek the best hospitality professionals. Achievers and leaders. Passionate, highly competitive and exceptional people. In return, we provide every team member with unparalleled opportunities to exercise their responsibility and integrity, while growing themselves and building a valuable and rewarding career

Job Overview:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities:
  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful and courteous demeanor at all times.


Qualifications:

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

  • Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
  • Must be fluent in oral and written English.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to read written communiques and monochrome computer screen.
  • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
  • 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
  • Mobility - must be able to reach all areas of hotel to assist clients.
  • Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits:

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

The Perks:

  • Sage Hotel & Restaurant Discounts across the US
  • Paid vacation, sick and holiday pay
  • Medical, Vision, Dental Insurance
  • 401k
  • Convenient Location
  • Free Shift Meal

  • Front Desk Agent: Hotel Landing

    4 months ago

    Wayzata, United States Sage Hospitality Group, LLC Full time

    Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest co Hotel, Front Desk, Agent, High School, Reservations, Customer Service

  • PM Front Desk Supervisor

    1 month ago

    Wayzata, Minnesota, United States Sage Hospitality Group Full time

    Why us?The Hotel Landing is the newest, most exciting boutique hotel in Wayzata. On the shores of Lake Minnetonka, just 15 miles from downtown Minneapolis, you will discover a unique lifestyle destination framed by modern architecture and bustling urban energy.Working at Hotel Landing is a whole different experience. It's less of a job, more of a calling....

  • Front Desk Supervisor

    1 week ago

    Wayzata, Minnesota, United States Sage Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group. As a key member of our front office team, you will be responsible for ensuring exceptional customer service and a seamless guest experience.Key ResponsibilitiesSupervise Front Office Staff: Lead and manage a team of front desk staff to...

  • Front Desk Supervisor

    1 week ago

    Wayzata, Minnesota, United States Sage Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group. As a key member of our front office staff, you will be responsible for ensuring an efficient and exceptional guest experience.Key ResponsibilitiesSupervise Front Desk Operations: Oversee the daily activities of the front desk team,...

  • Front Desk Supervisor

    1 week ago

    Wayzata, Minnesota, United States Sage Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group. As a key member of our front office staff, you will be responsible for ensuring an efficient and exceptional guest experience.Key ResponsibilitiesSupervise Front Desk Operations: Oversee the daily activities of the front desk team,...

  • Banquet Captain: Hotel Landing

    1 month ago

    Wayzata, Minnesota, United States Sage Hospitality Group Full time

    Why us?The Hotel Landing is the newest, most exciting boutique hotel in Wayzata. On the shores of Lake Minnetonka, just 15 miles from downtown Minneapolis, you will discover a unique lifestyle destination framed by modern architecture and bustling urban energy.Working at Hotel Landing is a whole different experience. It's less of a job, more of a calling....

  • Accounting & Group Billing Coordinator: Hotel Landing

    2 months ago

    Wayzata, Minnesota, United States Sage Hospitality Group Full time

    Why us?The Hotel Landing is the newest, most exciting boutique hotel in Wayzata. On the shores of Lake Minnetonka, just 15 miles from downtown Minneapolis, you will discover a unique lifestyle destination framed by modern architecture and bustling urban energy.Working at Hotel Landing is a whole different experience. It's less of a job, more of a calling....

  • Shuttle Driver

    2 weeks ago

    Wayzata, United States Sage Hospitality Full time

    Why us?: The Hotel Landing is the newest, most exciting boutique hotel in Wayzata. On the shores of Lake Minnetonka, just 15 miles from downtown Minneapolis, you will discover a unique lifestyle destination framed by modern architecture and bustling urban energy. Working at Hotel Landing is a whole different experience. It's less of a job, more of a...

  • PT Room Attendant: Hotel Landing

    4 months ago

    Wayzata, United States Sage Hospitality Group, LLC Full time

    Cleans and prepares guest rooms by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. Responsibilities Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, const Room Attendant, Hotel, Attendant, Cleaning

  • Shuttle Driver

    2 weeks ago

    Wayzata, United States Sage Hospitality Group, LLC Full time

    Transport hotel guests to and from the airport and other requested and assigned locations. Assist arriving and departing guests by opening and closing doors for incoming and outgoing guests, loading and unloading guest luggage from courtesy van. Ensu Shuttle Driver, Guest, Hotel, Ambassador, Driver, Shuttle

  • Banquet Set Up/Houseperson

    5 days ago

    Wayzata, Minnesota, United States Sage Hospitality Full time

    About the Role:The Banquet Set Up/House Person is a key member of our hotel team, responsible for setting, maintaining, and refreshing hotel banquet meeting rooms according to sales contract and company standards.Responsibilities:Ensure cleanliness and organization are done in a timely manner and assist the supervisor during large functions.Set up banquet...

  • Banquet Set Up/House Person

    2 days ago

    Wayzata, Minnesota, United States Sage Hospitality Full time

    About the Role:The Banquet Set Up/House Person is a vital member of our hotel team, responsible for ensuring the smooth operation of banquet meetings and events. This role requires attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment.Key Responsibilities:Set up and maintain banquet meeting rooms...

  • Brokerage client assistant

    3 weeks ago

    Wayzata, United States Randstad Full time

    Randstad Strategic Accounts is looking for a business professional with a knowledge and proficiency working in the banking industry. We have a role that we are looking to fill for a contract position with a top tier bank in the financial industry. If you are interested in becoming part of a team where you can contribute to drive both personal and...

  • Brokerage client assistant

    3 weeks ago

    Wayzata, United States Randstad Full time

    Randstad Strategic Accounts is looking for a business professional with a knowledge and proficiency working in the banking industry. We have a role that we are looking to fill for a contract position with a top tier bank in the financial industry. If you are interested in becoming part of a team where you can contribute to drive both personal and...

  • Event Service Supervisor

    2 weeks ago

    Wayzata, Minnesota, United States Sage Hospitality Full time

    Why Join Us?Sage Hospitality is proud to present the Hotel Landing, a premier boutique hotel located in a vibrant area. Nestled along the scenic shores of Lake Minnetonka, this establishment offers a unique lifestyle experience characterized by contemporary design and dynamic urban energy.At Hotel Landing, we believe that working here transcends traditional...

  • Banquet Manager

    1 month ago

    Wayzata, Minnesota, United States Sage Hospitality Group Full time

    Why us?The Hotel Landing is the newest, most exciting boutique hotel in Wayzata. On the shores of Lake Minnetonka, just 15 miles from downtown Minneapolis, you will discover a unique lifestyle destination framed by modern architecture and bustling urban energy.Working at Hotel Landing is a whole different experience. It's less of a job, more of a calling....

  • Event Service Supervisor

    2 weeks ago

    Wayzata, Minnesota, United States Sage Hospitality Full time

    About Us:Sage Hospitality is proud to present the Hotel Landing, a premier boutique hotel that stands out in the vibrant community of Wayzata. Located along the picturesque shores of Lake Minnetonka, just a short distance from the heart of Minneapolis, our hotel is a unique lifestyle destination that combines contemporary design with a lively urban...

  • Experienced Server: 925 Restaurant

    3 days ago

    Wayzata, United States Sage Hospitality Full time

    Why us?: ninetwentyfive is an independent restaurant located at the center of the action, at The Hotel Landing just steps from the shores of Lake Minnetonka in beautiful Wayzata, MN. Applying a seasonal, local lens to coastal trends, ninetwentyfive delivers a casually sophisticated experience with signature Midwestern hospitality. As much a community...

  • Guest Service in Training

    1 week ago

    Wayzata, United States Juut Midwest, Inc. Full time

    POSITION TITLE: Guest Service Specialist SUPERVISOR: Assistant ManagerAt Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate...