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Event Service Supervisor

2 months ago


Wayzata, Minnesota, United States Sage Hospitality Full time

Why Join Us?

Sage Hospitality is proud to present the Hotel Landing, a premier boutique hotel located in a vibrant area. Nestled along the scenic shores of Lake Minnetonka, this establishment offers a unique lifestyle experience characterized by contemporary design and dynamic urban energy.

At Hotel Landing, we believe that working here transcends traditional employment; it is a vocation. Every role contributes to a transformative journey in hospitality, where our mission is to elevate the standard of service for our guests, partners, and each other.

We are on the lookout for outstanding hospitality professionals—those who are driven, passionate, and exceptional. In return, we offer our team members unparalleled opportunities to embrace their responsibilities and integrity while advancing their careers in a fulfilling environment.

Job Overview:

As an Event Service Supervisor, you will be responsible for the setup, maintenance, and breakdown of buffet services for various meal periods in a safe and efficient manner. Your role will involve assisting guests to ensure a seamless dining experience.

Key Responsibilities:
  • Interpret Banquet Event Orders (BEO) to execute setups accurately.
  • Arrange tables in designated areas with precision and consistency.
  • Maintain cleanliness and organization of service stations while adhering to established policies.
  • Be available for flexible shifts, including mornings, afternoons, evenings, weekends, and holidays.
  • Utilize proper equipment for clearing and transporting items.
  • Assist in the setup and breakdown of buffets and special event service areas.
  • Provide excellent service to guests, following guidelines for food and beverage delivery.
  • Ensure kitchen and storage areas are kept clean and organized.
  • Communicate effectively with the Banquet Captain and management regarding needs and concerns.
  • Complete all setup and closing tasks, ensuring tables are arranged according to procedures.
  • Maintain buffet tables throughout service, ensuring timely availability of food items.
  • Assist guests as needed, utilizing suggestive selling techniques.
  • Perform cleaning duties post-event, returning all items to their designated locations.
  • Regularly polish service equipment and perform sidework as required.
Qualifications:

Education:
High school diploma or equivalent.

Experience:
One to two years in a similar role within the hospitality industry.

Knowledge and Skills:

  • Basic understanding of customer service principles and food service operations.
  • Ability to handle customer service challenges with tact and professionalism.
Physical Demands:

This position requires physical stamina, including prolonged standing, walking, and lifting. Reasonable accommodations may be made for individuals with disabilities.

  • Ability to lift and carry various items.
  • Manual dexterity for handling equipment and serving items.
  • Mobility to navigate tight spaces and interact with guests.
Work Environment:

This role is physically demanding, requiring the ability to work in a fast-paced environment, primarily indoors.

Benefits:

At Sage, we foster a culture of inclusivity and creativity. Our team members are dedicated to delivering exceptional experiences and take pride in their contributions to the community.

Perks Include:

  • Discounts at Sage Hotels and Restaurants nationwide.
  • Paid time off, including vacation and sick leave.
  • Comprehensive medical, vision, and dental insurance.
  • 401(k) retirement plan.
  • Convenient work location.
  • Complimentary meals during shifts.