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Front Desk Supervisor

2 months ago

Wayzata, Minnesota, United States Sage Hospitality Group Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group. As a key member of our front office team, you will be responsible for ensuring exceptional customer service and a seamless guest experience.

Key Responsibilities
  • Supervise Front Office Staff: Lead and manage a team of front desk staff to ensure efficient operation and exceptional customer service.
  • Train and Develop Team Members: Provide ongoing training and coaching to front desk staff to enhance their skills and knowledge.
  • Resolve Customer Issues: Respond promptly and professionally to customer complaints and concerns, ensuring a high level of customer satisfaction.
  • Manage Front Desk Operations: Oversee the daily operations of the front desk, including check-in and check-out procedures, guest services, and cash handling.
  • Maintain Accurate Records: Ensure accurate and up-to-date records of guest information, transactions, and other relevant data.
  • Communicate Effectively: Provide excellent communication skills to interact with guests, staff, and management, ensuring a positive and professional image of the hotel.
Requirements
  • Education: High school education or equivalent experience.
  • Experience: 1 or more years of experience in a related position, preferably in the hospitality industry.
  • Skills: Excellent communication and leadership skills, ability to work in a fast-paced environment, and proficiency in cash handling and computerized systems.
Benefits
  • Competitive Salary: A competitive salary and benefits package, including medical, vision, and dental insurance, and 401(k) matching.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Team Environment: A dynamic and supportive team environment, with a focus on teamwork and collaboration.