Human Resources Specialist

3 weeks ago

Boston, United States Massachusetts Health Connector Full time

Working collaboratively with the Director of Human Resources, the Human Resources Specialist at the Health Connector is responsible for the operations of the Human Resources functions: staffing, employee benefits, employee relations, policy and procedure interpretation, and performance management. The Human Resources Specialist will also assist with short- and long-term Human Resources and enterprise-wide projects.

Primary Responsibilities/Essential Functions

  • Responsible for all sourcing and recruiting for exempt and non-exempt positions: partner with hiring supervisor to review job posting, determine sourcing method and posting locations, work with interview coordinator to screen and schedule applicants, c onduct and document reference checks, extend employment offer, and participate in the onboarding process.
  • Team with the in-house Group Insurance Commission (GIC) administrator to oversee all employee benefits both GIC and Health Connector sponsored. Responsible for the notification to employees of the open enrollment windows, meeting specified deadlines, and ensuring that all employee changes are accurately processed within the required time frame. Assist employees with questions, changes and eligibility interpretations. Make recommendations for additional benefit opportunities.
  • Interpret Human Resources policies and procedures and answer questions from managers and staff. Triage potential employee relations issues and work closely with the Director of HR to facilitate appropriate resolution.
  • Maintain Human Resources policies and procedures; assist with the annual review of the Employee Handbook to determine updates and changes. Collaborate with the Director of HR and the General Counsel on handbook revisions. Ensure that changes in employment law are reflected in Health Connector policies and staff members notified as necessary.
  • Monitor the yearly employee performance review process using the ADP Performance Module. Have a working knowledge of the module and assist staff and supervisors in using the tool. Prepare reports as needed.
  • Develop official internal documents such as offer letters, appointment letters, salary adjustments, updates to the employee handbook, leave of absences, and warning/termination letters as necessary.
  • Produce Human Resources communications including but not limited to open enrollment and changes to policies/procedures.

Additional Responsibilities

  • Maintain all employee files and other Human Resources files as needed
  • Complete various tasks to support the daily operations of the HR
  • Serve as project leader and participant for programs and activities such as service awards and employee appreciation events
  • Assist HR with the development of a diversity, equity, and inclusion lens on staff recruitment and retention
  • Provide general operations or administrative support as needed

Requirements

  • Associates/Bachelors degree in Human Resources preferred or; four or more years related experience and/or training preferred; or equivalent combination of education and experience.
  • Strong to advanced computer skills, particularly with Microsoft Office Suite Products required. Prior experience with ADP is preferred, but not required.
  • Must possess careful attention to detail.
  • Must have ability to handle sensitive and confidential information and situations.
  • Excellent interpersonal, written, and oral communication skills.
  • Able to perform well under pressure, balance multiple projects, and competing priorities.
  • Demonstrated practical, hands-on, can-do approach, and the ability to work efficiently and creatively.
  • Highest professional standards and customer-service orientation.
  • In-depth knowledge of HR-related laws, regulations, and best practices.
  • Ability to interact successfully with many different personality types and to effectively develop and maintain strong working relationships across all levels internally and outside the organization.
  • All Health Connector employees are required to provide satisfactory proof of eligibility to work in the United States.
  • All Health Connector employees are required to provide satisfactory proof of full COVID-19 vaccination.
  • The Health Connector is operating on a hybrid work arrangement with 2 days in the downtown Boston office and 3 days working from home.
  • Employee may be requested to work an extended day and weekends to meet deadlines

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Massachusetts Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal-opportunity employer that values diversity as a vital characteristic of its workforce. We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.

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