We have other current jobs related to this field that you can find below
-
Senior Client Support Specialist
3 weeks ago
Liberty Lake, United States Fiserv Full timeCalling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to Support Specialist, Client Support, Specialist, Support, Senior, Technology, Client
-
Premier Client Support Specialist
2 months ago
Salt Lake City, United States Zions Bank Full time** Premier Client Support Specialist** **** New Zions Bank recognizes that its strength comes from the dedication, experience, and talents of its diverse employee base. As we usher in the next generation of banking, were committed to being the premier employer of choice. Were proud to have ranked among American Banker magazines Best Banks to Work For every...
-
Client Support Specialist III
4 days ago
Salt Lake, Utah, United States First Citizens Bank Full timePosition OverviewThis role operates in a hybrid environment, requiring regular presence both in the office and remotely.We seek candidates who are located within a reasonable commuting distance to our designated offices.The Client Service Quality Control team plays a vital role in ensuring the precision, adherence to procedures, and integrity of data managed...
-
Client Support Specialist
5 days ago
Salt Lake, Utah, United States Parkerservices Full timeClient Support SpecialistWe are seeking dedicated Customer Experience Representatives for a leading eBike company recognized for its innovative approach.Location: Remote, within 40 miles of Salt Lake City, UTCompensation: Competitive hourly rateJob Type: Contract position, approximately 4-6 months with the possibility of extensionWork Schedule: 40 hours per...
-
isolved Client Support Specialist
3 months ago
Salt Lake City, United States Paragon Payroll Full timeJob DescriptionJob DescriptionClient Support Specialist I - isolvedParagon Payroll is a leading national provider of payroll, compliance, and HR solutions for businesses of all sizes. Designed and packaged to each client's needs, our comprehensive offering includes payroll processing; tax and wage garnishment administration; timekeeping; job/applicant...
-
Multilingual Client Support Specialist
29 minutes ago
Lake City, Florida, United States Florida One Insurance Full timeJob OverviewAre you eager to leverage your bilingual abilities in a role that emphasizes outstanding client support? Florida One Insurance is seeking a Full-Time Multilingual Client Support Specialist to thrive in a vibrant and fast-paced work setting. This position offers a competitive annual salary between $46,133 and $65,405, recognizing your dedication...
-
Senior Technical Support Specialist
3 hours ago
Salt Lake, Utah, United States BriteCore Full timeJob SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our technical services team at BriteCore. As a key member of our team, you will be responsible for providing expert technical support to our largest customers, helping them to overcome complex challenges and ensure their success with our Policy Administration System...
-
Client Support Specialist
4 days ago
Salt Lake, Utah, United States ServiceTitan Full timePosition Overview:As a Customer Support Advocate, you will play a vital role in ensuring our clients have a seamless experience with our software solutions. We pride ourselves on being with our customers throughout their journey, providing support and guidance every step of the way.Key Responsibilities:Utilize various support tools to assist clients with all...
-
Client Support Specialist
4 days ago
Salt Lake, Utah, United States Washington Federal Full timePosition OverviewAt Washington Federal, we are dedicated to providing outstanding service to our clients. We are currently seeking a Customer Service Representative (CSR) to join our team. This is an entry-level position focused on delivering exceptional support and assistance to our valued customers.Key ResponsibilitiesEngage with clients to understand...
-
Senior Client Support Manager
5 days ago
Oklahoma City, Oklahoma, United States Americare Senior Living of West Tennessee Full timeLocation Requirements: Hybrid work model.Your Role:As a pivotal member of the team, you will report directly to the Director of Client Support. Your primary objective will be to enhance the operational efficiency of the HCM Support team, ensuring that our clients achieve success with our solutions while receiving exceptional support experiences. The Senior...
-
Client Support Specialist
4 days ago
Salt Lake, Utah, United States ServiceTitan Full timeRole Overview:The Customer Support Advocate plays a vital role in ensuring our clients receive exceptional service throughout their journey with us. Our mission is to assist small business owners in the trades, leveraging technology to overcome challenges and enhance their operations.Key Responsibilities:Utilize various support tools to assist clients with...
-
Client Support Specialist
5 days ago
Salt Lake, Utah, United States Just Right Heating And Cooling Full timeAbout Us At Just Right Heating And Cooling, we pride ourselves on our growth, driven by our commitment to excellence and the satisfaction of our clients. Our reputation in the industry is built on years of dedicated service. Joining our team means becoming part of a supportive environment where quality work is recognized and rewarded. Your Role We are...
-
Client Support Associate
4 days ago
Salt Lake, Utah, United States Code Full timeCustomer Support SpecialistCode is an innovative technology firm focused on creating and developing state-of-the-art image-based barcode scanning solutions. Our offerings cater to a variety of sectors including healthcare, public safety, manufacturing, and retail. We are committed to delivering outstanding support to our clients, ensuring they fully leverage...
-
Client Support Specialist
4 days ago
Lake Worth, Florida, United States Pax Media Group Llc Full timeClient Support Specialist - Verification and Data Entry RolePax Media Group LLC is seeking dedicated and reliable candidates for the position of Client Support Specialist. Ideal applicants will possess a keen eye for detail and fundamental computer proficiency.Position: Client Support SpecialistWork Environment: RemotePreferred Qualifications: Experience is...
-
Client Support Specialist
5 days ago
Salt Lake, Utah, United States TEKsystems Full timeJoin a Leading Healthcare OrganizationA prominent healthcare firm is seeking multiple Customer Service Representatives to enhance our team for a rewarding long-term career opportunity.Key Responsibilities:Provide training and support to brokers regarding the sale of individual insurance plans, including detailed explanations of available products, rates, and...
-
Client Support Specialist
5 days ago
Salt Lake, Utah, United States Qonten Full timeCustomer Service RepresentativeJoin our team at Qonten as a Customer Service Representative, where you will play a vital role in enhancing customer satisfaction and ensuring smooth operations.Key Responsibilities:Assist customers by providing detailed product information and addressing inquiries regarding our offerings and delivery timelines.Process customer...
-
Client Support Specialist
4 days ago
Lake Worth, Florida, United States YSJ SUPPORT SERVICES CORP Full timeJob OverviewPosition: Support Coordinator at YSJ Support Services CorpAre you eager to gain meaningful experience in social services while making a difference in the lives of individuals with disabilities? YSJ Support Services Corp is on the lookout for dedicated Support Coordinators to join our expanding team. We are committed to delivering exceptional case...
-
Client Support Specialist
5 days ago
Lake Worth, Florida, United States YSJ SUPPORT SERVICES CORP Full timeJob OverviewPosition: Support Coordinator at YSJ Support Services CorpAre you seeking to gain invaluable experience in the field of social work while making a meaningful difference in the lives of others?YSJ Support Services Corp is currently expanding its team and is in search of dedicated Support Coordinators. Our organization is committed to delivering...
-
Client Support Specialist
5 days ago
Lake Wales, Florida, United States Circle K Stores, Inc. Full timeJoin Our Team as a Client Support SpecialistCompany: Circle K Stores, Inc.We are seeking a dedicated Client Support Specialist to enhance our customer service experience. If you thrive in a dynamic environment and enjoy assisting customers, this role is perfect for you.Position Overview:As a Client Support Specialist, you will be responsible for providing...
-
Client Support Specialist
4 days ago
Maple Lake, Minnesota, United States Twin City Staffing Full timeJob OverviewWe are looking for a committed and enthusiastic client support specialist to become part of our organization. This position plays a crucial role in delivering outstanding service to our clients, partners, and vendors by processing requests, addressing inquiries, and ensuring a seamless customer journey.Location: Maple Lake, MNWorking Hours: 8 am...
Senior Client Support Specialist
2 months ago
Who we are...
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Culture
Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Position Overview
The Senior Client Support Specialist (CSS) will act as the primary day-to-day contact for Verra Mobility’s end-user clients; serve as the main communication link between the Operations Center, Account Management, and other Business Units that support the client throughout the life of the contract; and provide informed analysis and advocacy of program health and client satisfaction. The CSS conducts performance reviews and interprets client work flow data to make suggestions and recommendations that impact the success of the clients’ programs. This position independently consults and advises the clients on optimum course(s) of action which benefit the clients’ operating practices, while considering and balancing the resources, capabilities, and business needs of Verra Mobility.
Essential Responsibilities
Reporting and Analytics
Perform regular review of Program Health metrics for all Clients to identify areas of concern or opportunities for optimization, and report out to appropriate stakeholders and/or decision makers with results and recommendations.
In partnership with appropriate stakeholders and decision makers, recommend and develop standard business reports and/or dashboards that present critical client information.
Disseminate client performance metrics to appropriate stakeholders and decision makers.
Stay up to date through continuing education and involvement with developing products and processes so that reporting and analytics remain timely and proactive.
Client Relationships
Build effective client relationships and proactively engage the client to maintain alignment on critical client goals and needs.
Proactively identify potential client issues and engage internal stakeholders, departments, and/or business leaders to address and resolve issues.
Provide informed advice and recommendations to appropriate stakeholders and decision makers based on relationship levels and knowledge of business, products, and processes.
Gather information on relevant history, culture, economic environment, and politics through personal contacts, social media, and other sources in order to make informed decisions.
Escalate client issues and concerns in a timely manner to appropriate stakeholders and/or decision makers.
Provide guidance and/or facilitate training as needed for new staff, new products, and/or new processes.
Operations
Perform as an Expert Witness in local Courts as needed for citation hearings
Disseminate client requirements to appropriate stakeholders and departments (i.e. Processing, Call Center, Affidavits, Solution Services, etc.), and act as a knowledge resource to maximize success in these areas. Provide coaching where necessary.
Understand internal business practices, client requirements, and how the to balance in order to make informed recommendations to appropriate stakeholders and decision makers.
Collaborate and partner with internal departments and business units to facilitate the understanding of client requirements and to maximize client success.
Respond to client requests in a timely manner and strategically orchestrate the fulfillment of such requests by coordinating with appropriate departments (i.e. video requests, data requests, document adjustments, etc.).
Oversee coordination of client setup activities with other departments, insuring completion within deadlines.
Maintain continued involvement in the day-to-day operations required for client programs as a knowledge resource and informed advisor, providing strategic orchestration for the necessary administrative tasks.
Qualifications
HS Diploma
5 years customer service experience
Strong computer skills
Ability to work well both independently and as part of a team.
Adaptability
Proficiency with data analysis and self-directed research.
Ability to develop and maintain strong relationships.
Strong communication and interpersonal skills with an ability to work cooperatively with cross function groups
Preferred
BA/BS in related discipline
2 years in account management or sales
Proficiency with Microsoft Office and Business Intelligence software
Familiarity with photo enforcement in general
Travel Requirements
There may be an expectation of some travel for client visits and conferences (approximately 10%).
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Lead with Grace.
We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
Win Together.
We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company.
Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
#J-18808-Ljbffr