isolved Client Support Specialist

5 days ago

Salt Lake City, United States Paragon Payroll Full time
Job DescriptionJob Description

Client Support Specialist I - isolved

Paragon Payroll is a leading national provider of payroll, compliance, and HR solutions for businesses of all sizes. Designed and packaged to each client's needs, our comprehensive offering includes payroll processing; tax and wage garnishment administration; timekeeping; job/applicant tracking and digital onboarding; HRIS; and benefit administration. Our extensive partner network provides unparalleled access to a wide choice of integrated solutions for group health benefits; 401(k); and pay-as-you-go workers compensation programs. Customized, attentive, and responsive customer service is our working methodology for success and distinguishes us in the industry.

At Paragon our mission is to provide top notch experiences for our customers. We know that no two businesses are the same and our comprehensive Human Capital Management Solutions address the unique needs of our customers and employees.

What you'll Do

As a Client Support Specialist, you will provide exceptional customer support to an assigned client base. You will be responsible for managing and resolving day-to-day Payroll, HR, Benefit, Timekeeping, and technical support issues. Work will be completed via call center and email ticket environment. This is a remote non-exempt position.

Responsibilities:

  • Provide exceptional customer service to assigned client base
  • Establish and maintain a positive working relationship with clients and coworkers
  • Proactively work with internal departments as needed to provide seamless support and resolve client issues
  • Process HR, Benefit, Timekeeping and Payroll changes for client base as needed
  • Configure and maintain client accrual policies, earnings, memo, and deduction codes
  • Audit and process high volume payroll for full-service clients
  • Perform all account management duties including strengthening relationships with various HR stakeholders
  • Communicate in a professional and positive manner with clients and co-workers via phone, email, and in person
  • Monitor payroll application job queue
  • Manage and maintain client communication and documentation
  • Provide accurate and timely communication for any outstanding issues or escalations
  • Maintain and update client information in system
  • Work with clients to clearly identify current and potential issues
  • Receive and resolve incoming support issues via phone and ticket queues
  • Escalate issues and incidents as needed to appropriate team members or leadership
  • Participate in quarter-end and year-end work
  • Proactively communicate any service issues with client
  • Develop and maintain positive business relationships with both internal and external clients
  • Keep up to date on company products, partnerships, and offerings in order to recommend product or services that would benefit the client
  • Occasional long or irregular hours
  • Work Hours will be 8-5 CST
  • Other duties as assigned

Key Competencies:

  • Exceptional customer service skills
  • Exceptional time management and organization skills
  • Ability to work independently and with a team
  • Excellent communication skills - written and verbal
  • Strong analytical, problem-solving, and decision-making skills
  • Demonstrated ability to influence and establish positive working relationships across the origination
  • Excellent attention to detail and accuracy
  • Ability to manage multiple priorities and deadlines.
  • Ability to anticipate client needs based on industry knowledge
  • Comfortable working in a fast-paced environment
  • Ability to be resourceful, proactive, and seek assistance as needed
  • Ability to properly handle confidential information
  • Ability to work independently from home

Required Qualifications:

  • Minimum 2 years previous customer service experience
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • 1 year payroll or HR experience utilizing isolved HCM

Desired Qualifications:

  • 2 years experience using or supporting isolved HCM
  • 2 years' experience working in the Payroll/HR industry including any of the following:
    • Experience with other HCM systems such as isolved, Millennium, Worklogic, ADP Workforce Now, or Kronos
    • Experience with Time and Attendance such as Payentry or Swipeclock
    • Experience with processing high volume Certified and/or Union Payroll
    • Service bureau experience (processing/supporting multiple clients)
    • Multi-FEIN payroll processing experience
    • Multi-State payroll processing experience

This job description is not intended to be all inclusive; the Client Support Specialist also performs other reasonably related business/job duties as needed. Paragon may revise job duties and responsibilities as required to ensure that every member succeeds.

  • Client Software Specialist

    4 weeks ago

    Salt Lake City, United States Employee Navigator Full time

    Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation’s leading insurance carriers, payroll companies & insurance brokers. With over 300 employees across six offices, our products are designed to make it easier for our customers to manage the complexity of employee benefits...

  • Client Software Specialist

    2 weeks ago

    Salt Lake City, United States Employee Navigator Full time

    About Employee Navigator Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including...

  • Client Software Specialist

    2 weeks ago

    Salt Lake City, United States Employee Navigator Full time

    About Employee Navigator Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including...

  • Test Support Specialist

    2 months ago

    Salt Lake City, United States TALENT Software Services Full time

    Test Support SpecialistJob Summary: Talent Software Services is in search of a Test Support Specialist for a contract position in Remote/Salt Lake City, UT. The opportunity will be one year with a strong chance for a long-term extension.Primary Responsibilities/Accountabilities: Need roughly 5 Test Support Specialists to call principals to communicate...

  • Technical Support Specialist

    2 weeks ago

    Salt Lake City, United States Tycon Systems Full time

    Job DescriptionJob DescriptionWe are looking for a Tech Support Specialist to join our team! Tycon Systems is a manufacturer of remote power equipment and low voltage power products.Responsibilities:Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chatAssists customers with installation and issue resolutionRecommends...

  • Client Support Specialist

    6 days ago

    Lady Lake, United States Total Nutrition and Therapeutics Full time

    **JOB TITLE: Client Support Specialist** Full-Time Position **Total Nutrition and Therapeutics** We are a Medical Lifestyle and Wellness Clinic, and are passionate about our clients and each other. So, if you would like to grow professionally with our team, please apply. You will help make sure the day-to-day operations are running effectively, and be...

  • Client Support Specialist

    3 weeks ago

    Oklahoma City, Oklahoma, United States Paycom Online Full time

    The Client Support Specialist (known internally as "Paycom Specialist") is responsible for providing world-class service and support to clients. They retain and strengthen client relationships by providing full-picture solutions and best practice management. The Paycom Specialist will leverage technology to ensure clients see a return on their investment by...

  • Client Support Specialist

    2 weeks ago

    Oklahoma City, Oklahoma, United States Paycom Online Full time

    The Client Support Specialist (known internally as "Paycom Specialist") is responsible for providing world-class service and support to clients. They retain and strengthen client relationships by providing full-picture solutions and best practice management. The Paycom Specialist will leverage technology to ensure clients see a return on their investment by...

  • Applications Support Specialist

    7 days ago

    Salt Lake City, United States Dahl Consulting Full time

    Job DescriptionJob DescriptionApplications Support Specialist100% Remote | Monday to Friday, 10-7 MSTPay Rate: $20-24/hr W2Contract Duration: 6-months What you’ll do as the Applications Support Specialist:  • Provide first-line technical support to end-users via phone, email, chat, or ticketing system.• Diagnose and resolve software issues related...

  • Benefit Implementation Specialist

    2 weeks ago

    Texas City, United States OneDigital Full time

    Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that's making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling...

  • Benefit Implementation Specialist

    2 weeks ago

    Texas City, United States OneDigital Full time

    Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that's making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling...

  • Operations Support Specialist

    3 weeks ago

    Salt Lake City, United States ConsultNet Full time

    Job Title: Operational Support Specialist Location: Salt Lake City, UT (Remote) Duration: Contract, 7 months+ Pay range: $35-$40/hr DOE Schedule: Approx 30-40 hours per week Job Responsibilities: Provide operations-focused support to a transformation process in support of adopting the IBM Maximo asset and work management system. Will primarily be doing...

  • Computer Network Support Specialists

    3 weeks ago

    Salt Lake City, United States Computersciencedegree Full time

    What Do Computer Network Support Specialist Do? Job Description: Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption. What Do Computer...

  • Client Service Representative

    2 months ago

    Salt Lake City, United States Altura Benefits Full time

    Job DescriptionJob DescriptionAre you passionate about helping individuals and families navigate the complex world of health insurance? We're looking for a dedicated Client Service Representative (Individual Plans Specialist) to join our team. In this role, you'll play a vital part in assisting clients with finding the right health insurance...

  • Client Support Specialist

    7 days ago

    Oklahoma City, United States Paycom Payroll Llc Full time

    The Client Support Specialist (known internally as "Paycom Specialist") is responsible for providing world-class service and support to clients. They retain and strengthen client relationships by providing full-picture solutions and best practice management. The Paycom Specialist will leverage technology to ensure clients see a return on their investment by...

  • Certified Peer Support Specialist

    3 weeks ago

    Salt Lake City, United States Volunteers of America - Utah Full time

    Paid Job Openings >> Certified Peer Support Specialist - Women's Homeless Resource Ctr Certified Peer Support Specialist - Women's Homeless Resource Ctr Summary Title:Certified Peer Support Specialist - Women's Homeless Resource CtrID:3197Department:Women's Resource CenterLocation:Salt Lake City, Utah Description Peer Support Specialist Schedule: Full...

  • Certified Peer Support Specialist

    2 weeks ago

    Salt Lake City, United States Volunteers of America - Utah Full time

    Paid Job Openings >> Certified Peer Support Specialist - Women's Homeless Resource Ctr Certified Peer Support Specialist - Women's Homeless Resource Ctr Summary Title:Certified Peer Support Specialist - Women's Homeless Resource CtrID:3197Department:Women's Resource CenterLocation:Salt Lake City, Utah Description Peer Support Specialist Schedule: Full...

  • Product Support Specialist

    3 weeks ago

    Salt Lake City, United States Ecisolutions Full time

    Posted Friday, January 12, 2024 at 5:00 AM For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions...

  • Youth Support Specialist

    3 weeks ago

    Salt Lake City, United States Salt Lake City Full time

    Position Title:Youth Support Specialist - HourlyJob Description:The Promising Youth Project is aimed at fostering a collaborative, community-based approach to violence, crime, and gang reduction. We are looking for a dedicated candidate who has the potential to engage our youth in a positive way. If you have the commitment, passion, and drive to make a...

  • Youth Support Specialist

    2 weeks ago

    Salt Lake City, United States Salt Lake City Full time

    Position Title:Youth Support Specialist - HourlyJob Description:The Promising Youth Project is aimed at fostering a collaborative, community-based approach to violence, crime, and gang reduction. We are looking for a dedicated candidate who has the potential to engage our youth in a positive way. If you have the commitment, passion, and drive to make a...