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Customer Experience Support Associate
2 months ago
The Customer Experience Support Associate performs diverse administrative tasks in support of Call Center activities. Job functions include a variety of routine and some non-routine clerical and phone-related job functions.
Responsibilities
Handling mail items
Data entry
Creation or completion of reporting
Title work processing
Extension/due date change processing
Calling customers and dealers
Identifying funds received and paid in full processing
We offer our full-time associates:
Amazing Health & Wellness benefits.
4 weeks paid time off.
Annual Merit increases and year-end Bonuses as well as Pension and Profit Sharing benefits
Amazing associate deals and discounts with our sister company, Toyota.
The opportunity for growth and development (Education assistance program) as well as career advancement.
Qualifications
Excellent organizational and follow-up skills
Ability to excel in a fast-paced, constantly changing environment
Ability to multi-task
Assertive, clear, and concise oral and written communication skills
Must be detailed oriented
Ability to work independently as well as operate as part of a team
Competent PC and keyboard skills
Accurate typing skills of 40 wpm
Proficient in Excel
Ability to stand, bend, and squat for lengthy periods of time to file documents
Ability to work weekends, evenings, and overtime as needed
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
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