Current jobs related to Customer Support Associate I - St Louis - ACERTUS

  • Customer Support Associate I

    2 months ago

    St Louis, United States ACERTUS Full time

    At ACERTUS, we are disruptors in the industry- utilizing data to back our strategic plans.You should be a stickler for meeting deadlines and manage high velocity and intense business operations seamlessly. ACERTUS is the only tech-enabled automotive logistics company to move, store, recondition, title & register finished vehicles. As a Customer Support...

  • Customer Service Associate

    2 weeks ago

    St Louis, United States Ollie's Bargain Outlet, Inc. Full time

    Description Join our team and live the Ollie-tude: (Ollies Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and respect? BE VALUE OBSESSED- Live the good stuff cheap mindset. BE COMMITTED- Operate with grit, passion, tenacity, and action. BE GROWING- How do we...

  • Customer Service Associate

    1 month ago

    St Louis, United States Ollie's Bargain Outlet, Inc. Full time

    Join our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and respect? BE VALUE OBSESSED- Live the "good stuff cheap" mindset. BE COMMITTED- Operate with grit, passion, tenacity, and action. BE GROWING- How do we get...

  • Technical Support Specialist I

    4 days ago

    St Louis, Missouri, United States Washington University in St. Louis Full time

    Job SummaryWashington University in St. Louis seeks a highly motivated Technical Support Specialist I to provide technical support for desktop computer systems and other technology-based systems for University staff, faculty, and students. The successful candidate will be responsible for providing daily support for the computing desktop, including operating...

  • Customer Support Associate

    3 weeks ago

    St Louis, Missouri, United States ACERTUS Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Support Associate to join our team at ACERTUS. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and exceeding their service expectations.Key ResponsibilitiesDevelop and maintain...

  • Subscriber Support Agent

    3 weeks ago

    St Louis, United States Customer Direct Full time

    Currently looking for a Full-Time Employee to work in office at our Maryland Heights, MO locationHours: 7:30 am - 4:00 pm CST - Monday - Friday Are you detail-oriented and seeking a full-time career opportunity within the contact center account services industry? Do you enjoy data entry, working with numbers and spreadsheets? Are you ready to be part of a...

  • Subscriber Support Agent

    3 weeks ago

    St Louis, United States Customer Direct Full time

    Ideal candidates for the Account Specialist role generally have a background in account or banking services and have outstanding organization, attention to detail and accuracy. The most successful employees are process driven, detail focused and can Agent, Support, Account Specialist, Processing, Technology

  • Technical Support Specialist I

    2 weeks ago

    St Louis, Missouri, United States Washington University in St. Louis Full time

    Job SummaryWashington University in St. Louis is seeking a highly motivated Technical Support Specialist I to provide technical support for desktop computer systems and other technology-based systems for University staff, faculty, and students. As a key member of our IT team, you will be responsible for providing daily support for computing desktops,...

  • Customer Service Representative I

    1 week ago

    St Louis, Missouri, United States Tremco Construction Products Group, Inc. Full time

    Job Title: Customer Service Representative IAt Tremco Construction Products Group, Inc., we are seeking a highly skilled Customer Service Representative I to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answer a high volume of...

  • Customer Service Representative I

    3 days ago

    St Louis, Missouri, United States Tremco Construction Products Group, Inc. Full time

    Job Title: Customer Service Representative IJob Summary:We are seeking a highly skilled Customer Service Representative I to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on order cycle coordination, ensuring timely and...

  • District-wide Support Technician I

    3 months ago

    St Louis, United States St. Louis Community College Full time

    Title: DW Support Technician I Employee Classification: 52 Wks Unit Department: Campus IT - MC Salary Range: $37,458.00 Who we are: We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed to strengthening the St. Louis community with...

  • Account Specialist

    3 weeks ago

    St Louis, Missouri, United States Customer Direct Full time

    Account Specialist Job DescriptionWe are seeking a highly detail-oriented and organized individual to join our team as an Account Specialist. As a key member of our Customer Direct team, you will be responsible for providing exceptional customer service and ensuring the accurate and timely processing of customer payments.Key Responsibilities:Process customer...

  • Technical Support Specialist I

    1 month ago

    St. Louis, United States ICONMA Full time

    Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance, and hardware. Respond to assigned tickets. Evaluates, prioritizes, resolves problems and requests, or escalates to appropriate support areas. Acts as the front-facing support liaison for all desktop-related support...

  • Support Associate

    1 week ago

    St Louis, Missouri, United States Chico's Full time

    Job Summary:This role is responsible for supporting the sales operations of our stores, including POS transactions, merchandise handling, stock processing, and stockroom organization. The ideal candidate will be able to work in a fast-paced environment, provide excellent customer service, and maintain a clean and organized store environment.Key...

  • Customer Operations Associate

    2 weeks ago

    St Louis, Missouri, United States Randstad Full time

    Job SummaryWe are seeking a highly skilled Customer Operations Associate to join our team at Randstad. This role will involve receiving, evaluating, and responding to customer inquiries in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries via phone or correspondenceWork within established guidelines and proceduresProvide...

  • Retail Sales Associate

    2 weeks ago

    St Louis, United States Ollie's Bargain Outlet, Inc. Full time

    Join our team and live the Ollie-tude!: (Ollie's Core Values)BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity, and respect?BE VALUE OBSESSED- Live the "good stuff cheap" mindset.BE COMMITTED- Operate with grit, passion, tenacity, and action.BE GROWING- How do we get better...

  • Field Service Representative I

    2 weeks ago

    St Louis, Missouri, United States Solventum Full time

    Join Solventum as a Field Service Representative IWe are seeking a highly skilled and motivated Field Service Representative I to join our team at Solventum. As a Field Service Representative I, you will be responsible for providing exceptional customer service to our clients, ensuring that their medical device equipment is properly maintained and...

  • Customer Support Specialist

    2 weeks ago

    St Louis, Missouri, United States LaunchPointPEO Full time

    LaunchPoint PEO is a professional employer organization that handles Human Resources functions for other companies, enabling them to focus on their missions.Our team of experienced associates is dedicated to recruiting efforts for our clients.Company Overview:Subsidium, Inc. is a global provider of engineering, systems integration, technical, and...

  • Customer Support Specialist

    4 months ago

    St Louis, United States Consumer Product Partners Full time

    Summary: The sales support team carries out several functions to ensure that sales account managers can perform their duties more effectively - principally coordination of pre-sale activities (sales materials, samples, quotations) and coordination of Customer new item setup requirements. The Specialist Customer Support is responsible for coordinating,...

  • Sales Support Specialist

    3 months ago

    St. Louis, United States Consumer Product Partners Full time

    Summary: The sales support team carries out several functions to ensure that sales account managers can perform their duties more effectively - principally coordination of pre-sale activities (sales materials, samples, quotations) and coordination of Customer new item setup requirements. The Specialist Customer Support is responsible for coordinating,...

Customer Support Associate I

2 months ago

St Louis, United States ACERTUS Full time

At ACERTUS, we are disruptors in the industry- utilizing data to back our strategic plans. You should be a stickler for meeting deadlines and manage high velocity and intense business operations seamlessly.

ACERTUS is the only tech-enabled automotive logistics company to move, store, recondition, title & register finished vehicles. As a Customer Support Associate, you provide direct support to Account Consultants and help provide insights and perspectives on meeting customer needs. You will be responsible for handling the details of the day-to-day activities of the one or more customer support teams, ensuring the team is aligned with the company's overall objectives and goals, and addressing customer needs. You will provide concierge level services to assigned customers, striving to continuously exceed service expectations. You will work closely with cross-functional teams to recommend areas for improvement, optimize workflows, and streamline processes to improve operational efficiency.

Pay : $19 - $21/hr. Based on experience

Schedule: Schedule: Thursday - Monday 8:00am - 5:00pm

What you will be doing:

  • Develop and maintain relationships with clients/customers.
  • Participating in meetings with assigned customer(s).
  • Evaluate information for accuracy to ensure orders can be actioned effectively.
  • Establish and maintain interpersonal relationships with co-workers and customers.
  • Work reports to track status of ongoing transactions and ensure proactive communication with clients should any delays or potential challenges arise.
  • Work closely with the operations team in preparation and distributing daily, weekly and/or monthly customer status reports.
  • Provide and analyze status reports by collecting and summarizing information.
  • Provide timely feedback to management regarding service failures with potential solutions to correct situations.
  • Receive and answer tickets, emails, and calls from clients/customers ensuring that problems are resolved thoughtfully and in a timely manner; conduct follow up tasks as required.
  • At all times, represent ACERTUS in a professional manner by maintaining appropriate. relationships with clients and conducting oneself in alignment with ACERTUS policies and procedures.
  • Demonstrate organizational values and ideologies in all customer interactions using sound business judgement.
  • Monitor SLAs and KPIs
  • Utilize internal resources to investigate, evaluate, and resolve client account issues in a timely and accurate manner.
  • Work with team members to develop solutions that are effective on a long team basis.
  • All other duties as assigned by management.
What we require:
  • Bachelor's Degree Preferred.
  • 2-5 years technical business and/or client service experience.
  • Good Oral and Written communication skills
  • Takes ownership of solving customer issues and meeting the customer's needs
  • Organized, process-driven, and capable of working with the Implementation team and the Head of Customer Success to provide excellent customer service to our clients
  • Previous customer-facing experience for a technology company preferred.
  • Basic familiarity with Salesforce.
BENEFITS

At ACERTUS we believe that our employees are our greatest asset. Our benefits include:
  • Medical, Dental and Vision Insurance start on the 1st of the month following your start date.
  • Company Paid Time Off
  • 8 Company Paid Holidays
  • 401(k) with auto enrollment at 3% on the 1st of the month following your start date.
  • Casual Dress Code

About ACERTUS

ACERTUS is as an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers' experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America.

ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.