Customer Experience Specialist
3 weeks ago
TEKsystems Customer Experience Specialist SAINT LOUIS , Missouri Apply Now The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD). Operate in a Call Center environment as a customer success advocate Receive inbound calls and make outbound calls to consumers Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers’ mortgage loan inquiries/requests. Effectively manage a pipeline of up to 75 loans Performing routine data entry and validation tasks Handling routine calls, emails and/or chat responses with Pennymac employees, consumers &/or authorized 3rd parties Monitoring work queues and intervening as needed Interacting with multiple departments to expedite processing and/or issue resolution Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries. Must request assistance for escalated and/or more complex issues to department senior associates or supervisors. Meet outlined production and quality standards. Follow established Policy and Procedures Performing other related duties as required and assigned Demonstrating behaviors which are aligned with the organization’s desired culture and values Skills: Additional Skills & Qualifications: Mortgage and/or financial services call center experience is a plus Bilingual Spanish is a plus General understanding of applicable Federal, State and Local mortgage regulations a plus Must be a team player with strong attention to detail and able to work independently Proven track record at delivering timely and accurate information in a fast-paced environment Excellent critical thinking, problem solving, mathematical skills and sound judgment Effective time management skills to deliver work on time Capable communicator, written and oral Strong negotiation skills with ability to effectively resolve problems Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.) Experience Level: Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr
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Customer Experience Specialist
2 months ago
St Louis, United States Warehouse of Fixtures Full timeWarehouse of Fixtures has an exciting opportunity for a Customer Experience Specialist based in our downtown St. Louis location. If you have a passion for designing commercial spaces, are forward thinking and looking for a place where you can make a difference, we'd love to hear from you! Warehouse of Fixtures continues the tradition of excellence in new,...
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Customer Experience Specialist
4 weeks ago
St. Louis, United States Ledgent Technology Full timeOur client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO. The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a...
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Customer Experience Specialist
4 weeks ago
St Louis, United States Ledgent Technology Full timeOur client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO. The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a...
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Customer Experience Specialist
3 weeks ago
St Louis, United States LEDGENT Technology & Engineering - Roth Staffing Companies, L.P. Full timeOur client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO. The Customer Experience Specialist is an entry-level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a...
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Customer Experience Specialist
3 days ago
St Louis, Missouri, United States The Chamberlin Group Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Client Service Specialist to join our team at The Chamberlin Group. As a key member of our financial services team, you will play a critical role in providing exceptional service and support to our clients.Key ResponsibilitiesProvide administrative and operational support to our Financial...
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Customer Experience Manager
4 weeks ago
St Louis, United States Ledgent Technology Full timeOur client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO. The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a...
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Customer Experience Manager
4 weeks ago
St. Louis, United States Ledgent Technology Full timeOur client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO. The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a...
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Customer Experience Specialist
2 weeks ago
St Louis, United States TEKsystems Careers Full time*Teksystems is currently seeking experienced Call Center Representatives within the Mortgage Industry for an on site opportunity in St. Louis, MO!* #centralpriority The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary...
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Customer Experience Specialist
2 weeks ago
St Louis, United States TEKsystems Full timeTeksystems is currently seeking experienced Call Center Representatives within the Mortgage Industry for an on site opportunity in St. Louis, MO! #centralpriority The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary...
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Customer Experience Specialist
2 months ago
Saint Louis, United States Warehouse of Fixtures, TNG Full timeJob DescriptionJob DescriptionWarehouse of Fixtures has an exciting opportunity for a Customer Experience Specialist based in our downtown St. Louis location. If you have a passion for designing commercial spaces, are forward thinking and looking for a place where you can make a difference, we’d love to hear from you!Warehouse of Fixtures continues the...
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Customer Experience Specialist
4 days ago
Saint Louis, United States Warehouse of Fixtures, TNG Full timeJob DescriptionJob DescriptionWarehouse of Fixtures has an exciting opportunity for an entry level Customer Experience Specialist based in our downtown St. Louis location. If you have a passion for designing commercial spaces, are forward thinking and looking for a place where you can make a difference, we’d love to hear from you!Warehouse of Fixtures...
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Customer Experience Coordinator
21 hours ago
St Louis, Missouri, United States Warehouse of Fixtures Full timeAbout the RoleWarehouse of Fixtures is seeking a highly skilled Customer Experience Specialist to join our team in St. Louis. As a key member of our sales and design team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesInterface with customers and internal teams to provide timely and...
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Customer Experience Specialist
21 hours ago
St Louis, Missouri, United States CI Select Full timeAbout the RoleAs a Customer Experience Coordinator at CI Select, you will play a vital role in ensuring that every client feels supported, excited, and confident as we bring their vision to life.Key ResponsibilitiesClient Onboarding: Lead our clients through every step of their project, from the initial quote to the final invoice.Project Management:...
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Customer Experience Associate
3 days ago
St Louis, Missouri, United States Unavailable Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our Consumer Direct Lending team, you will play a critical role in delivering exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesAct as the primary point of...
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Customer Experience Consultant
3 days ago
St Louis, Missouri, United States U.S. Bank Full timeAbout the RoleAt U.S. Bank, we're committed to delivering exceptional customer experiences. As a Client Relationship Specialist, you'll play a vital role in building and maintaining strong relationships with our customers, providing personalized support and guidance to help them achieve their financial goals.Key ResponsibilitiesDevelop and maintain a deep...
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Customer Experience Representative
1 week ago
St Louis, Missouri, United States PennyMac Full timeAbout the RolePennymac, a leading specialty financial services firm, is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our Consumer Direct Lending department, you will play a critical role in guiding consumers through the loan origination process.Key ResponsibilitiesOperate in a call center environment as a...
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Customer Experience Representative
6 days ago
St Louis, Missouri, United States PennyMac Full timeAbout the RolePennymac, a leading specialty financial services firm, is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our Consumer Direct Lending division, you will play a critical role in guiding consumers through the loan origination process.Key ResponsibilitiesOperate in a call center environment as a...
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Customer Experience Specialist
2 months ago
St Paul, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
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Customer Service Specialist
5 days ago
St Louis, United States Ultimate Staffing Full timeOur client, a leading national home loan lender, is currently seeking a Customer Service Specialist in St Louis, MO. Location: On-Site Duration: Long-Term Contract Pay Rate: $20/hour Hours: 8am-5pm (M-F) The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending....
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Customer Service Specialist
3 weeks ago
St Louis, United States Ultimate Staffing Full timeOur client, a leading national home loan lender, is currently seeking a Customer Service Specialist in St Louis, MO. Location: On-Site Duration: Long-Term Contract Pay Rate: $20/hour Hours: 8am-5pm (M-F) The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending....
