Customer Experience Specialist

2 months ago

St Louis, United States Warehouse of Fixtures Full time

Warehouse of Fixtures has an exciting opportunity for a Customer Experience Specialist based in our downtown St. Louis location. If you have a passion for designing commercial spaces, are forward thinking and looking for a place where you can make a difference, we'd love to hear from you

Warehouse of Fixtures continues the tradition of excellence in new, preowned and refurbished office furniture. We meet and exceed our customers' expectations with great products offered. Our company serves businesses nationwide and internationally with a focus in the St. Louis and Kansas City metropolitan areas.

Key Qualities:

  • 15+ Years of Operations Family Owned
  • 60+ Years of local name recognition
  • Excellent reputation built around strong customer values, service and solution-focused approach
Summary

The Customer Experience Specialist (CES) interfaces with our customers and various business and functional team members to deliver exceptional service to our customers. Through building successful relationships, the Customer Experience Specialist will coordinate and align multiple internal resources and capabilities across the company. The Customer Experience Specialist will perform administrative duties that will support the Sales team. The Customer Experience Specialist will collaborate with the team to build confidence and loyalty by establishing rapport and consistently providing resources for them. The Customer Experience Specialist must be organized, able to multi-task and have a proven track record of providing excellent customer service. This person will provide administrative and sales support to the sales and design teams, and the Sales Manager.

Essential Duties and Responsibilities
  • Assists customers by phone or in person.
  • Will become the specialist in Lead Generation and sales software programs that will support the efforts of Sales and Design teams.
  • Works efficiently to complete daily, weekly, and monthly administrative tasks.
  • Maintain a neat and clean appearance to represent a positive image of the company.
  • Participate in training and professional development and put new skills to immediate and meaningful use.
  • Foster a positive and pleasant working relationship with members of the sales, design, and leadership teams.
  • Familiarize yourself with current information about services and products available for customers.
  • Help keep the showroom floor clean and orderly. Will collaborate with Designers to understand the floor plans.
  • Follow through with our customers' requests, feedback, and questions.
  • Manage various customer service reports to help the team stay informed and efficient and to continually improve processes.
  • Own customer issues and escalate to appropriate channels as needed.
  • Responds to written correspondence and telephone inquiries.
  • Manage incoming sales calls, manage existing accounts, and work on successful customer retention.
  • Maintaining an accessible and organized filing system for sales and managers.
  • Provide assistance to the sales team and Sales manager as needed.
  • Performing data entry duties regarding metrics, sales figures, and other key data.
  • Tracking sales leads, coordinating quotes, entering sales orders, providing customer service, and managing customer orders that will feed into the reports that you will maintain.
  • Monitoring sales and the performance of the sales team as well as recording sales data.
  • Track and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence.
  • Use gathered information to identify gaps and recommend strategies to strengthen customer experience metrics.
  • Collaborate closely with sales team, marketing, designers, management teams to enhance the customer experience.
  • Work in a strategic, high-volume fast-paced environment.
  • Other duties as assigned
This job has no supervisory responsibilities.

Education and/or Experience: Six months to one-year related experience and/or training. Minimum of three years of experience in customer service.

Benefits:
  • Health Insurance
  • Life Insurance
  • Vision Insurance
  • Dental Insurance
  • 401k
  • Paid Time Off / Flexible Hours
  • Work week Monday - Friday
  • Paid Weekly
  • Great Team Atmosphere

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