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Operations Supervisor

4 months ago

Hollywood, United States Fanatics Full time
Job Description

Responsibilities and Duties:
  • Supervises all shipping, receiving, and order processing; maintains a high degree of visibility and access to employees on fulfillment center floor throughout the shift.
  • Maintains department standards for productivity, reliability, and accuracy.
  • Reviews, prioritizes, and organizes all operational activities during shift.
  • Responsible for onboarding of new-hires to meet staffing needs that support forecasted volumes.
  • Trains, motivates, coaches, rewards, and disciplines team being supervised.
  • Develops Team Leads and employees based on individual strengths and opportunities; developing next level leadership.
  • Engages and Inspires employees to achieve optimal performance results.
  • Leads with a customer focus. Responsible for ensuring that the needs of the customers are met.
  • Responsible for managing vacation approvals, time card approval, daily and weekly overtime, hiring, and training.
  • Develops on-going process improvements to drive departmental efficiency.
  • Assist Ops/Sr. Mgmt with development and implementation of policies and procedures.
  • Performs required administrative tasks; prepares required reports and correspondence.
  • Maintains a working knowledge of all operating systems pertaining to the work area.
  • Maintains safety programs and all required safety training for the team; ensure compliance with safety guidelines at all times.
  • Performs other related duties as assigned by management.
Minimum Qualifications: .
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Experience analyzing large amounts of data to develop and execute a course of action.
  • Accountability for employee Performance, Quality and Development.
  • Other responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing barriers and resolving problems.
Preferred Qualifications:
  • Bachelor's Degree and/or equivalent experience (5+ years in a leadership role).
  • Experience using warehouse-based software.
  • Experience supporting hourly population in environments such as manufacturing, distribution, and/or call centers.
  • Experience managing teams of 25 or more.
  • Experience presenting content in a variety of environments to include business meetings, formations, standup or town hall meetings.
  • Ability to influence peers and leaders across the company to drive the right outcomes; strong and proven influencing skills.
  • Written communication: writes clearly and informatively, presents numerical data effectively, able to read and interpret written information.
  • Experience with Lean, Six Sigma, or other process improvement methodologies.