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Customer Service Trainees
2 months ago
A 5-Star Disability Employment Service and disability service organisation that has been providing support to the Greater Hunter community since 1991 is seeking two (2) full-time Customer Service Trainees to join their team. The service operates from many sites across the Hunter, Lake Macquarie and Upper Central Coast. Location of position will be based at one branch in the Lake Macquarie or Newcastle area.
If you are the successful candidate, you will be the first point of contact for new and existing customers. The primary customers are participants who are living with disabilities and their support networks for example, family members, carers, House Managers and other external providers.
You will be responsible for all incoming phone calls, client walk-ins and will also be helping direct participant on their journey with this service provider. You will have the opportunity to learn many new skills and learn all about this business, their location and the services they offer.
**Please note that one of the trainee positions is an Aboriginal and Torres Strait Islander identified role.
To land this gig, you must
* Be engaging, enthusiastic, welcoming and well presented
* Be able to communicate effectively with people at all levels in-person, over the phone and via email.
* Previous customer service experience in retail, hospitality or similar would be highly regarded
* Have the ability to show patience and empathy to our participants living with disabilities and their support networks
* Ability to respond to enquiries in an appropriate, assertive and respectful manner while seeking guidance when necessary
* Ability to follow detailed instructions and processes with a high attention to detail,
* Have basic Microsoft office knowledge,
* Be dedicated and committed to the qualification and term of the Traineeship
* Willingness to obtain a Working With Children Check (if over 18 years) and an NDIS Workers Check; and
* Have completed CareerGate 3 General Aptitude Assessment.
If this opportunity sounds perfect for you, then you can send through your resume and cover letter and someone will be in touch if you're successfully shortlisted
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