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Customer Account Representative 1
2 months ago
Job DetailsJob LocationInterlock Reno - Reno, NVPosition TypeFull TimeJob CategoryCustomer ServiceDescriptionASSA ABLOY is a global organization with over 50,000 employees across more than 70 countries. Every day, we help billions of people move through a safer, more open world with ease. ASSA ABLOY Fenestration defines our local area of expertise within our vast, global organization. Our company name distinguishes our team from other ASSA ABLOY companies. The Interlock and Caldwell brands remain integral to our company as product brands. They preserve the proud heritage of the Interlock brand, founded in New Zealand in 1961, and the Caldwell brand, founded in Rochester, New York in 1888.ASSA ABLOY Fenestration LLC. is seeking a Customer Account Representative 1 to join our rapidly growing team. Our company specializes in designing innovative and customized hardware solutions for the residential window and door market in North America. Our product line includes advanced systems for window and door applications and includes a full line of European hardware solutions.As part of the ASSA ABLOY group, we combine our global resources to successfully support our partners with unique and market leading product solutions. The Customer Account Representative 1 role is an excellent opportunity to join our growing company and to personally develop within an international operating environment.Position SummaryEnsures delivery of excellent customer service through professional customer communication, and coordination with other departments to quickly and accurately, resolve inquiries and issues. The CAR 1 is the first point of customer contact for general inquiries such as pricing, products, order status, shipping discrepancies, etc. The goal is to build and maintain business relationships with customers by providing prompt and accurate service, to promote customer loyalty and help grow the ASSA ABOLY brand. Essential Job FunctionsJob duties include but are not limited to the following:Resolve e-mail and phone inquiries regarding Order Status, Product and Pricing for Customers and SalesExpedite orders, working with various internal departments to ensure product availability and timely shipmentInitiate debits/credits resulting from customer feedback. This involves researching and understanding the problem, taking appropriate action, following up on Return Goods Authorizations and logging all Quality Issues Work with various internal departments on customer issues and needs (Billing, Credit, Shipping, Planning, Purchasing, etc.)Partner with sales reps to act as a true Fenestration Solutions ExpertsWork with Engineering and other departments to set up new item or customer cross-referencesEnsure all customer profiles are accurate and up to dateKnowledge of International shipping requirements a plusQualificationsKnowledge, Skills and AbilitiesHigh attention to detailGood organizational skills and follow upTeam Work - works well within the team and cross-functionallyAbility to be resourceful and flexible as conditions change or while encountering obstaclesStrong working knowledge of Microsoft ExcelEducational & CertificationHigh School Diploma, Two-year degree is a plusASSA ABLOY Fenestration LLC. offers a competitive compensation package including health, dental, vision benefits for you and your family, employer-paid life insurance, 401(k), vacation and holiday pay.
