Customer Service Representative
2 weeks ago
Enterprise Mobility is seeking a highly skilled Customer Service Representative Sr. to provide exceptional customer service and support to internal and external customers. As a key member of our team, you will be responsible for assisting customers with their rental needs, providing administrative support, and acting as a rental backup in a large home city branch or airport location.
Responsibilities:- Provide high-level customer service by assisting customers and assessing their rental needs in person and over the phone.
- Manage incoming and outgoing calls, including reservations, rate quotes, and general questions and answers.
- Process returns, check-ins, and exit kiosk transactions.
- Effectively market the company while interacting with customers.
- Understand and communicate rental terms and conditions, vehicle features, and other services.
- May sell optional protection products, upgrades, fuel options, and other additional equipment.
- Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
- Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, and run miscellaneous reports.
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Paid time off.
- Employee discount.
- Retirement savings plan including 401(k) with matching profit sharing.
- Health insurance.
- Life insurance.
- Dental insurance.
- Vision insurance.
- Training and development.
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