Customer Service Representative 1
2 months ago
**Customer Service Representative 1 Revenue Cycle**
Requisition ID: 164836
Department: 100625 Self Pay Billing Services
Facility: Renown Health
Schedule: Full Time
Shift: Day
Category: Clerical & Administrative Support
Location: Reno,NV
Position Overview Benefits Position Purpose: This position will act as a liaison between Renown and its customers by handling inquiries and self pay collections at Renown Health. The successful CSR will use their collection experience and expertise to contact these patients in a compassionate yet expedient manner.
The candidate will re-engage patients with techniques in attempting to resolve these outstanding balances.
This position indentifies potential or existing service related operational issues for the purpose of increasing customer retention and satisfaction. Nature and Scope: Under the direction of the Self Pay Call Center Manager and Supervisor of Business Office, the CSR is responsible for collecting maximum, targeted dollars on their assigned accounts in order to ensure the highest recoverability of self pay accounts. High standards of courtesy, performance, diplomacy and respect for our patients and their confidentiality are essential.
The major challenges of this position include dealing with patients/guarantors regarding their obligations in a diplomatic and professional manner. The CSR must also be able to determine ability to pay vs. willingness to pay and route their accounts appropriately when needed.
The CSR must be able to:
Manage multiple priorities and consistently meet collection activity goals.
Answer inbound phone inquires and places outbound calls to resolve outstanding self pay balances.
Effectively handles all communications include telephone, mail, and email from patients/guarantors regarding their outstanding account(s).
Effectively negotiates payments/payment plans.
Identify accounts eligible to transfer to outside collection agency.
Communicate effectively through phone and email and posses a high level of articulation and professionalism.
Organize and collect financial information with little to no errors.
Work in a call center environment with full knowledge that all calls are recorded for quality and safety purposes.
Work in an environment that at times can be stressful due to subject matters discussed with patients and financial obligations.
This position does not provide patient care. The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. Minimum Qualifications:
Requirements Required and/or Preferred Education: Must have working-level knowledge of the English language, including reading, writing and speaking English. High school diploma is preferred and preference will be given to applicants who have earned a degree from an accredited college. Experience: Minimum of one-year experience in hospital/medical billing, or customer service experience preferred. Experience in a call center environment preferred. License(s): None Certification(s): None Computer / Typing: Must be proficient with Microsoft Office Suite, including Outlook and Word. Must possess, or be able to obtain within 90 days,
the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
Benefits **Customer Service Representative 1 Revenue Cycle**
**Requisition id:** 164836
**Department:** 100625 Self Pay Billing Services
**Facility:** Renown Health
**Schedule:** Full Time
**Shift:** Day
**Category:** Clerical & Administrative Support
**Location:** Reno , NV
Position Purpose: This position will act as a liaison between Renown and its customers by handling inquiries and self pay collections at Renown Health. The successful CSR will use their collection experience and expertise to contact these patients in a compassionate yet expedient manner.
The candidate will re-engage patients with techniques in attempting to resolve these outstanding balances.
This position indentifies potential or existing service related operational issues for the purpose of increasing customer retention and satisfaction. Nature and Scope: Under the direction of the Self Pay Call Center Manager and Supervisor of Business Office, the CSR is responsible for collecting maximum, targeted dollars on their assigned accounts in order to ensure the highest recoverability of self pay accounts. High standards of courtesy, performance, diplomacy and respect for our patients and their confidentiality are essential.
The major challenges of this position include dealing with patients/guarantors regarding their obligations in a diplomatic and professional manner. The CSR must also be able to determine ability to pay vs. willingness to pay and route their accounts appropriately when needed.
The CSR must be able to:
Manage multiple priorities and consistently meet collection activity goals.
Answer inbound phone inquires and places outbound calls to resolve outstanding self pay balances.
Effectively handles all communications include telephone, mail, and email from patients/guarantors regarding their outstanding account(s).
Effectively negotiates payments/payment plans.
Identify accounts eligible to transfer to outside collection agency.
Communicate effectively through phone and email and posses a high level of articulation and professionalism.
Organize and collect financial information with little to no errors.
Work in a call center environment with full knowledge that all calls are recorded for quality and safety purposes.
Work in an environment that at times can be stressful due to subject matters discussed with patients and financial obligations.
This position does not provide patient care. The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. Minimum Qualifications:
Requirements Required and/or Preferred Education: Must have working-level knowledge of the English language, including reading, writing and speaking English. High school diploma is preferred and preference will be given to applicants who have earned a degree from an accredited college. Experience: Minimum of one-year experience in hospital/medical billing, or customer service experience preferred. Experience in a call center environment preferred. License(s): None Certification(s): None Computer / Typing: Must be proficient with Microsoft Office Suite, including Outlook and Word. Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
-
Customer Service Representative 1
4 weeks ago
Reno, United States Renown Health Full timeThis position will act as a liaison between Renown and its customers by handling inquiries and self pay collections at Renown Health. The successful CSR will use their collection experience and expertise to contact these patients in a compassionate y Customer Service Representative, Customer Service, Representative, CSR, Retail, Healthcare, Patient
-
Customer Engagement Representative 1
4 weeks ago
Reno, United States Renown Health Full timePosition Purpose This position represents the front door of the organization to ensure health care is received timely with an exceptional customer experience. This position will act as a liaison, primarily a patient advocate, between Renown, Hometown Health, its customers, and community members by processing requests, complaints, concerns, providing...
-
Customer Account Representative 1
3 weeks ago
Reno, United States ASSA ABLOY Fenestration Full timeJob DetailsJob LocationInterlock Reno - Reno, NVPosition TypeFull TimeJob CategoryCustomer ServiceDescriptionASSA ABLOY is a global organization with over 50,000 employees across more than 70 countries. Every day, we help billions of people move through a safer, more open world with ease. ASSA ABLOY Fenestration defines our local area of expertise within our...
-
Customer Account Representative 1
3 weeks ago
Reno, United States ASSA ABLOY Fenestration Full timeJob DetailsJob Location Interlock Reno - Reno, NV Position Type Full Time Job Category Customer Service Description ASSA ABLOY is a global organization with over 50,000 employees across more than 70 countries. Every day, we help billions of people move through a safer, more open world with ease. ASSA ABLOY Fenestration defines our local area of expertise...
-
Customer Service Representative
2 days ago
Reno, Nevada, United States ASSA ABLOY Fenestration Full timeJob SummaryASSA ABLOY Fenestration is seeking a highly skilled Customer Account Representative 1 to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, building strong relationships with clients, and driving business growth.Key ResponsibilitiesProvide prompt and accurate service to...
-
Customer Service Representative
4 weeks ago
Reno, United States Pacific Office Automation Full timeWe are looking to hire an Customer Service Representative at our office in Reno, NV. If you have a passion for customer service, are organized, and love working in a team player environment, we want to hear from you! Essential Job Duties Source warm Customer Service Representative, Customer Service, Representative, Manufacturing, Retail
-
Customer Service Representative
3 months ago
Reno, United States Exidetek Full timeThe Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints. Minimum Requirements - High School Diploma/GED - Ability to read and communicate in...
-
Customer Service Representative
4 weeks ago
Reno, United States INTEGR8STAFF LLC Full timeJob Title – Customer Service Representative Location – Reno, NV Onsite, Full Time, Temp to Hire Pay - $18hr+ DOE Job Summary of the Customer Service Representative position The Customer Service Representative is responsible for handling inquiries via phone and e-mail, processing orders accurately, promptly and efficiently, as well as resolving...
-
Customer Service Representative
1 month ago
Reno, United States Expeditors Full timeMaintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors culture. KEY RESPONSIBILITIES:Ensure smooth and timely shipment process flow. Ensure accur Customer Service Representative, Customer Service, Compliance Specialist, Representative, Operations, Retail
-
Customer Service Representative 1
2 months ago
Reno, United States Renown Health Full timePosition Purpose: This position will act as a liaison between Renown and its customers by handling inquiries and self pay collections at Renown Health. The successful CSR will use their collection experience and expertise to contact these patients in a compassionate yet expedient manner. The candidate will re-engage patients with techniques in attempting to...
-
Customer Service Representative
3 months ago
Reno, United States Dorman Products Full time**Customer Service Representative** **Location:** Reno, NV, US As a Customer Service Representative for Dorman Products at our Powertrain Industries location, you will be responsible for the complete handling of customer orders and answering technical questions. **PRIMARY DUTIES:** Fulfill promises made to customers 100% of the time or notify them of...
-
Customer Service Representative 1
3 months ago
Reno, United States Renown Health Full time**Customer Service Representative 1 Hybrid Remote Position** Requisition ID: CSR SPCC Department: 100625 Self Pay Billing Services Facility: Renown Health Schedule: Full Time Shift: Day Category: Clerical & Administrative Support Location: Reno,NV Position Overview Benefits Position Purpose: This position will act as a liaison between Renown and its...
-
Customer Service Representative
1 month ago
Reno, United States Bill Pearce Motors Full timeJob DescriptionJob DescriptionJob Summary:We are seeking a highly motivated and customer-oriented individual to join our team at Bill Pearce Motors as a Customer Service Representative. This is a full-time hourly position in the auto industry, located in Reno, Nevada. The individual in this role will be responsible for providing excellent customer service to...
-
Customer Service Representative
4 weeks ago
Reno, United States Bill Pearce Motors Full timeJob Summary: We are seeking a highly motivated and customer-oriented individual to join our team at Bill Pearce Motors as a Customer Service Representative. This is a full-time hourly position in the auto industry, located in Reno, Nevada. The individual in this role will be responsible for providing excellent customer service to our valued clients,...
-
Customer Service Representative
2 months ago
Reno, United States Hometown Health Full time**Customer Service Representative** Requisition ID: 165603 Department: 110630 Contact Center Facility: Renown Health Schedule: Full Time Shift: Varies Category: Clerical & Administrative Support Location: Reno,NV Position Overview Benefits **Position Purpose** This position will act as a liaison between Hometown Health and its consumers and customers...
-
Customer Service Representative
2 weeks ago
Reno, Nevada, United States Fresh Form Draft Full timeCustomer Service RepresentativeDepartment: Fresh Form Draft Employment Type: Full Time Location: Remote Compensation: $35,520 - $40,320 / month Overview At Fresh Form Draft, we are seeking a dedicated Customer Service Representative to enhance our customer experience. Role Overview: The Customer Service Representative will manage both incoming and outgoing...
-
Customer Service Representative
4 days ago
Reno, Nevada, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and driving sales growth.Key ResponsibilitiesProvide exceptional customer...
-
Customer Service Representative
2 months ago
Reno, United States U-Haul Full time**job category research study** We want to make job hunting easier by updating the structure of job titles and categories to improve upon the job search experience. Please participate in a brief drag-and-drop activity to let us know how you recognize and relate to general job classifications. **Customer Service Representative NOW HIRING!** ***IMMEDIATE...
-
Customer Service Representative
6 days ago
Reno, Nevada, United States Curate Corp Voice Full timeJob Description**Job Title:** Customer Service Representative**Location:** Reno, NV**Job Type:** Full-time**Job Summary:**We are seeking a friendly and customer-focused Customer Service Representative to provide exceptional service, answer inquiries, resolve issues, and offer product or service information. Your primary goal is to ensure customer...
-
Customer Service Representative
2 days ago
Reno, Nevada, United States Enterprise Holdings Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Holdings. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our internal and external customers, primarily face-to-face, while supporting their branch and rental needs.Key...