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Marketing Specialist
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Chicago, United States SmithGroup Full timeSmithGroup is an award-winning, integrated design firm that blends research, data and technology with innovation and a creative spirit to deliver resilient, inclusive spaces that solve our clients' greatest challenges. Our teams create exceptional design solutions for healthcare, science and technology, workplace, mixed use, higher education, cultural,...
Marketing Lead Specialist
2 months ago
Job Description
This role is 100% outbound and agents will be expected to follow up on various marketing leads via call/email with the goal of pre-qualifying the leads to the point of handoff for sales. Outbound Lead Specialist will interface with pre and post-sale support teams, sales, and marketing teams. You will sell Motorola Solutions' Government & Public Safety Business. Our product portfolio focuses on Two–Way radios, Body Worn Cameras, In Car Cameras, and Computer Aided Dispatch Systems. Our ability to provide best in class customer service is part of the Motorola Solutions brand. Agents are responsible for conducting business dealings with prospects in a way that creates a superior customer/prospect experience that will set the stage for future sales for Motorola Solutions.
Candidates are responsible for but not limited to:
Build and manage lead development pipelines
Qualify all sales leads based upon lead qualification criteria definitions
Tactfully and courteously interface with customers in order to build strong business relationships
Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions
Educate customers on respective business processes and procedures
Proactively continue to understand Motorola’s products & solutions, competitive products and market knowledge via website, training, and other marketing information.
Exhibit strong ownership and follow through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result
Act as single point of contact
Utilize internal business tools and applications to effectively qualify and resolve the customer’s issues. This involves multi-tasking between systems while interacting with the customer
Qualifications
Bachelor's degree OR 1+ years of customer service/sales experience
Strong observation and researching skills
Google Suite proficiency is a plus but not required
Knowledge of Salesforce
Basic Requirements
Graduating with a Bachelors Degree on or before July 2024 OR 1+ years of sales/customer service experience
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