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Customer Service Representative/Production Assistant

2 months ago

Portsmouth, United States The Specialty Companies Full time

We are looking for a Customer Service Rep who loves working with people, is very organized, is adaptable, and has a great work ethic. This person will manage the front desk, process orders, create invoices, perform basic bookkeeping, and assist with order entry.
Job description

Walk-in applicants will not be considered - please apply here. Thank you.

We are currently seeking applicants for a Customer Service Representative/Receptionist position to serve as our customers' first point of contact when calling or entering our facility. This position also handles requests for products; deals with shipping arrangements; and performs other clerical duties.

The successful candidate will be well-organized, detail-oriented, capable of multi-tasking with minimal supervision, and has a naturally positive attitude. If this sounds like you, we would like to meet

Responsibilities

  • Greet & assist customers that enter the office
  • Manage phone system; answer & direct calls; take messages
  • Receive/forward/reply to emails; receive & open incoming USPS mail.
  • Process requests for products
  • Order entry
  • Issue & file invoices (in support of accounting manager)
  • Handle outgoing UPS shipments
  • Contact customers for order pick-up
  • Other clerical & mailroom duties as needed/directed
Skills
  • Work experience as a customer service representative, clerk, receptionist or similar role is helpful
  • Graphic Design experience is a plus
  • Experience with Office (Word, Excel) & UPS desired, software like Quickbooks is helpful (but not necessary - we don't use that specifically)
  • A great customer service attitude is required
  • Excellent communication and organizational skills are required
  • HS Diploma/GED required; college is a big plus
Applicants will be required to complete a skills assessment and an automated, online phone interview as part of the application process. Applicants who skip these steps might not be considered. You are encouraged to complete all questions and steps. Serious candidates will receive serious consideration

Job Type: Full-time

Benefits:
  • Dental insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
Ability to commute/relocate:
  • Portsmouth, VA 23701: Reliably commute or planning to relocate before starting work (Required)
Education:
  • High school or equivalent (Required)
Experience:
  • Customer service: 1 year (Required)
Language:
  • English (Required)

Work Location: In person