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Technical Training Specialist

2 months ago

Morton Grove, United States Xylem group Full time

Technical Training Specialist

Your Role:

Xylem seeks to hire a Technical Training Specialist that will be responsible for the creation and delivery of new and existing training materials for various channels, including customers, partners, and internal teams. Essential Duties and Responsibilities: Create and deliver training materials to sales channels and end customers during multi-day training events. Work cross-functionally to gather requirements for new training content. Manage content for internal and external facing education and training sites. Track and compile training feedback. Monitor the effectiveness of current training programs and help create strategies for improved training experiences. Coordinate the scheduling of training events. Create and update education and training team process documentation. Up to 50% travel required to deliver training in multiple locations (primarily in our training facility in the Chicago, Illinois metro area). Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification: Bachelor's degree in education, engineering, training, or related field or equivalent work experience required. 1-2 years of direct experience creating and delivering training to multiple audiences, including external customers and channel partners. Proficiency in MS Office suite required. Experience with LMS content management systems and L&D content creation tools such as Articulate. Organizational and time management skills to include the ability to prioritize multiple projects. Ability to develop strong working relationships with channel partners, sales personnel and other internal stakeholders. Excellent written and verbal communication skills. Preferred Qualifications: Hands-on experience with water systems, including pumps, hydronic and steam system design, operation, and troubleshooting is strongly preferred. Articulate 360 proficiency preferred by not required. Membership in industry organizations such as ASHRAE, APSE, Hydraulic Institute, or US Green Building Council.

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