Patient Services Coordinator
2 weeks ago
DescriptionTHANKS TO OUR CONTINUED GROWTH AND EXPANSION, ILLINOIS BONE AND JOINT IS EXCITED TO ANNOUNCE a Patient Services Coordinator opportunity at our Westmont Rehab Services clinic We would love to talk to you about joining our team if youThrive in a fast paced, multifaceted public-engaging environmentWant to work in a culture of Trust, Respect and PrideAre professional, positive, engaging, and personableAre adaptable and able to work with different teamsDemonstrate professional verbal and written communicationMove easily through multiple technical software platformsFront Desk Medical office experience preferredEMR experience preferredForward facing customer service requiredBenefitsA competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverageJob SummaryThe main focus of this position is to deliver exceptional patient-centered customer service and provide team support to IBJI staff and partners relative to administrative services.The primary objective of this position is:To meet and exceed customer service expectations while executing front desk functions.Communicate in a transparent and professional mannerContribute positively to the work environmentFoster relationshipsRepresent IBJI core valuesThe secondary objective of this position is:To execute established best practices relative to front office tasksUnderstand current policies and procedures and relative timelinesProficient with compliance regulationsApply effective and efficient strategies to task completionAdopt a team oriented approachResponsibilitiesGreet patients upon entry with a smile, pleasant welcome and establish eye contactAnswer phones with the established phone greeting scriptFollow established patient appointment scheduling guidelines and strategies, document canceled and no-show appointments, and review appointment wait list to support visit capacity requirementsCollect over the counter balances at the time of serviceProvide new patients with insurance benefit and therapy cost explanationAssist in patient account issue resolutionResponsible for daily duties which include but are not limited to: new patient preparation, intake procedures, new referral follow up, account balance review, pre-certification and authorization account management, reconciliation of payments, and voicemail retrievalScanning, faxing, and other clerical dutiesProvide daily support to the Patient Services Manager, Facility Manager and Rehab staff upon requestAssist in maintaining a clean and safe work environmentOccasional travel to nearby clinics to provide coverage as neededAll other duties as assignedRequirementsRequired Education and ExperienceAssociates Degree or higher (Healthcare concentration preferred) or the equivalent of 2 years of customer service experience (Healthcare background preferred)Displays professional and effective writing and verbal communication skillsVersed in technical skills such as EMR software; Windows; MS Office; Email access; internetTyping speed minimum 40 words per minutePhysical RequirementsAbility to lift a maximum of 20 pounds to waist heightAbility to be standing and sitting on a frequent basis during the dayAbility to work on a computer on a frequent basis during the dayWork EnvironmentFast paced professional office settingRoutine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners, and fax machinesVaried work hours to include opening and closing shifts#J-18808-Ljbffr
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