Patient Services Representative
3 weeks ago
SUMMARY:
Under the supervision of the Nurse Supervisor/Manager or Director of Patient Services, the Patient Services Representative supports clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. This position also supports reimbursement for WHCC through the collection and verification of demographic and insurance information from new and established patients. In a Patient Centered Medical Home, the PSR provides a welcome environment to all patients who arrive for care and facilitates on-time “check-in” of patients in the clinical areas.
This role is expected to provide excellent customer service to all staff, patients and vendors who present to their location and serves as the face of the clinic/department and WHCC.
RESPONSIBILITIES:
- Performs as front office receptionist for clinic/department, greeting customers, patients either in person or by telephone.
- May verify patient eligibility for services.
- Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays and communicating with patients and clinical staff.
- Follows up with reconciliation of all patients not seen in a clinic day including no shows, cancellations, etc.
- Assists in arranging transportation services for patients and collaborating with the Transportation Department to resolve any patient issues regarding transportation needs.
- Receives/handles telephone calls from specialty clinics, external physicians, etc.; and documents necessary information so that appropriate staff can comply with requests.
- Cross trains in other duties to provide support during absences, crises or heavy workload.
- May perform other duties as assigned.
REQUIREMENTS:
- Knowledge of medical terminology and third-party payer requirements is also required.
- Demonstrated excellence in customer service and/or patient care skills.
- Requires demonstrated organization, interpersonal communication and strong computer skills.
- Incumbents must demonstrate problem-solving and prioritization skills in order to manage multiple tasks successfully throughout the day.
- High school diploma or equivalent.
- One-year medical front and back-office experience.
- Fully fluent in English and Spanish strongly preferred.
COVID-19 CONSIDERATIONS:
All patients are subjected to COVID screening and are required to wear a mask when not receiving treatment. All staff members must be fully vaccinated.
SEIU 721 Position (Union)
Job Type: Full-time
Salary: $17.50 - $17.73 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Work setting:
- Clinic
- In-person
Education:
- High school or equivalent (Required)
Experience:
- Medical terminology: 1 year (Preferred)
- Customer service: 1 year (Required)
- Computer skills: 1 year (Required)
- Patient service: 1 year (Preferred)
Language:
- Spanish (Required)
Work Location: In person
Company DescriptionWith over 50 years of service, our goal is to improve the health of the community we serve by creating easier access to quality clinical, preventative, and specialty healthcare services. Watts Healthcare Corporation is deemed by the Bureau of Primary Health Care of the U.S. Department of Health and Human Services to be a federal employee for purposes of medical malpractice claims and, as such, qualified for protection under the Federal Tort Claims Act.Company DescriptionWith over 50 years of service, our goal is to improve the health of the community we serve by creating easier access to quality clinical, preventative, and specialty healthcare services. Watts Healthcare Corporation is deemed by the Bureau of Primary Health Care of the U.S. Department of Health and Human Services to be a federal employee for purposes of medical malpractice claims and, as such, qualified for protection under the Federal Tort Claims Act.-
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