Head of Customer Service NA

3 weeks ago

Bohemia, United States The Ladders Full time
Sartorius has an outstanding opportunity for a dynamic, forward-thinking leader to join our collaborative team as the Head of Customer Service. In this key leadership role, you will manage a team of high performing professionals comprised of Managers and a wider team of Customer Service Specialists. We seek a professional with a strategic mindset, who possesses strong commercial operations/customer service expertise and outstanding leadership qualities. The incumbent in this role will have an innovative, process improvement mindset and a proven track record for streamlining organizations. If you thrive in a collaborative, diverse global matrix environment, we encourage you to explore this opportunity.

Grow with Us - Your Responsibilities
  • You will develop mid-to-long-term plans for optimizing the functioning of the department and oversee/develop the talent and processes required to execute on our strategic goals and initiatives
  • You will manage, lead, and guide multiple teams of managers and customer service specialists - providing outstanding leadership and proactively addressing critical topics to enable optimal execution on growth plans
  • You will be representing the North America region to global Sartorius leadership, outlining, and addressing critical needs, delivering plans, and communicating requirements to enable execution on the regional strategy - in alignment with the global strategy
  • You will collaborate with key stakeholders to enable delivery on the regional strategy - exerting impact and influence - ensuring there is strong representation within the region
  • You will ensure adherence to globally defined strategies and business processes
  • You will organize and coordinate general customer service within the region - and be the voice of the customer (VOC)
  • Your will manage and oversee customer relationships, issue resolution and account activations
  • You will coordinate contact center operations and training in the areas of order processing, KPI's and logistics
  • You will use your profound knowledge of order fulfillment (Order-to-Cash and/or sales) to enhance processes and enable effective execution on goals and objectives
  • You will act as a process improvement and change ambassador - championing change and ensuring adoption
What Will Convince Us
  • A bachelor's degree in business administration or a related relevant field
  • A minimum of 8 years of experience in a commercial operations excellence department (within the Life Sciences industry is desirable)
  • You have a proven track record for achieving service optimization and organizational development in a customer facing function
  • Profound knowledge in the full life cycle of Order-to-Cash (typically evidenced by 4+ years of relevant experience)
  • Experience with digitizing processes is a strong plus
  • Working knowledge of tools such as Celonis, Salesforce, robotic process automation is a plus
  • You are proficient with MS Office software, including Outlook, Word, Excel, and SAP.
  • Experience with Six Sigma or Agile Methods (Scrum, etc.) are a plus.
We Value
  • Logical, self-motivated, results-oriented individuals with the ability to work in fast-paced, high-pressure environments
  • Proven leadership skills and the ability to exert impact and influence in a matrix environment
  • Excellent communication (written and verbal), presentation, and negotiation skills
  • Ability to collaboratively and impactfully interact with customers, associates, and all levels of leadership
  • Able to prioritize workload efficiently and meet deadlines in a fast-paced environment
  • A process improvement mindset
  • Identification with our core values: Sustainability, Openness, Enjoyment


What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

E-Verify Participation Info

E-Verify Workers Rights

For Residents of California please review:

California Residents-CCPA Privacy Notice for Employees

We look forward to receiving your application.

www.sartorius.com/career

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +[redacted] ext 8330 or via e-mail at [redacted]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers

  • Customer Service

    3 months ago

    Bohemia, United States Varsity Home Service Full time

    Job DescriptionJob DescriptionWhen you join us at Varsity Home Service, you do not just become a member of our team; you become a member of our family.Who We AreOver the past six decades, Varsity Home Service has grown to become Long Island’s premier home service company. We achieve success by using only the best materials and equipment in the industry and...

  • Customer Service Representative

    1 day ago

    Bohemia, New York, United States UniFirst Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at UniFirst. As a key player in delivering outstanding customer service, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key ResponsibilitiesAssist customers with inquiries related to accounts,...

  • Customer Service Agent

    4 days ago

    Bohemia, United States College HUNKS Hauling Junk & Moving Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Agent to join our team at College HUNKS Hauling Junk & Moving. As a Sales Agent, you will play a critical role in assisting our clients by building value in our services and scheduling moves, junk removal services, and on-site estimates across Long Island.Key ResponsibilitiesAnswer...

  • Service Plumber

    3 months ago

    Bohemia, United States Varsity Home Service Full time

    Job DescriptionJob Description ​ Full Time Service Plumber Are you looking for a fantastic income and the opportunity for career growth?  A job with a team that truly values you and your skills? Job stability? Great benefits? Endless incentives? Come join the team at Varsity Home Services and you won’t be disappointed!**Because we value your work-life...

  • Automotive Customer Service Specialist

    2 weeks ago

    Bohemia, United States Generation Auto Group Full time

    Skilled Automotive Customer Service SpecialistGeneration Auto Group is in search of a skilled Automotive Customer Service Specialist to become a vital part of our team. You will be welcomed into a supportive and professional atmosphere, equipped with outstanding facilities for both staff and clientele.Key Responsibilities:Accurately interpret...

  • Residential HVAC Service Technician

    3 months ago

    Bohemia, United States Varsity Home Service Full time

    Job DescriptionJob Description Residential HVAC Service TechnicianAre you looking for fantastic income growth? A job with a team that truly values you and your skill? Great job stability? If so, look no further, Varsity Home Service Company is the company for you!Who We AreVarsity Home Service Company, Inc. boldly sets the standard for premier plumbing,...

  • Insurance Customer Service Specialist

    7 days ago

    Bohemia, New York, United States Briana Ray Agency Full time

    Job Overview** Candidates must possess an active Property and Casualty License and relevant insurance experience to qualify. **Briana Ray Agency has established itself as a reputable entity in the insurance sector for several years. Our commitment to community engagement and outstanding customer service remains unwavering. We actively participate in various...

  • Insurance Customer Service Specialist

    7 days ago

    Bohemia, New York, United States Briana Ray Agency Full time

    Job Overview** Active Property and Casualty License and Insurance Experience Required **Briana Ray Agency has established itself as a reputable entity in the insurance sector for several years. Our commitment to community engagement and outstanding customer service is unwavering. We actively contribute to local initiatives, demonstrating our dedication to...

  • Insurance Customer Service Specialist

    2 weeks ago

    Bohemia, New York, United States Briana Ray Agency Full time

    Job Overview** Candidates must possess an active Property and Casualty License along with relevant insurance experience to qualify. **Briana Ray Agency has established itself as a reputable entity in the insurance sector for several years. Our commitment to community engagement and outstanding customer service is unwavering. We actively engage in various...

  • Customer Service Manager

    2 days ago

    Bohemia, New York, United States Restaurant Depot LLC Full time

    Job Title: Customer Service Manager**Job Summary:**We are seeking a highly skilled and experienced Customer Service Manager to join our Sales team at Restaurant Depot LLC. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and driving sales growth.Key Responsibilities:Customer...

  • Licensed Insurance Customer Service Representative

    3 weeks ago

    Bohemia, United States Briana Ray Agency Full time $18 - $22

    Job DescriptionJob Description** Candidate must have an active Property and Casualty License and Insurance Experience to be considered**Briana Ray Agency has been a trusted name in the insurance industry for five years. As we move to our new location in Bohemia, NY, our dedication to community involvement and exceptional customer service remains strong. We...

  • On-Site Service Specialist

    4 days ago

    Bohemia, New York, United States Grainger Full time

    Job Summary:We are seeking a highly motivated and customer-focused Industrial Sales Representative to join our team as an On-Site Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing inventory, and driving account growth through our KeepStock program.Key Responsibilities:Service...

  • Project Coordinator

    7 hours ago

    Bohemia, New York, United States Vertex Service Partners Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at Vertex Service Partners. As a Project Coordinator, you will play a critical role in the success of our roofing and construction projects.Key ResponsibilitiesCoordinate and oversee various aspects of roofing, windows, and siding projects from start to...

  • Automotive Service Advisor

    4 days ago

    Bohemia, United States Generation Auto Group Full time

    Job OverviewGeneration Auto Group is seeking a highly skilled and experienced Automotive Service Advisor to join our team. As a key member of our service department, you will play a crucial role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesCustomer InteractionInterpret customer descriptions of vehicle symptoms and...

  • Retail Operations Supervisor

    2 weeks ago

    Bohemia, New York, United States QuickChek Full time

    Position Overview:This role is a full-time hourly position requiring five 9-hour shifts weekly. Essential availability includes first, second, and/or third shifts, along with weekends, holidays, and the possibility of double shifts.The Retail Operations Supervisor is responsible for ensuring the efficient functioning of the store in the absence of the Store...

  • Dealership Service Valet

    3 months ago

    Bohemia, United States Generation Auto Group Full time

    Job DescriptionJob DescriptionAutomotive dealership service drive Valet wanted for Generation Auto Group. Duties include but not limited to: greeting customers/checking in customers/parking customers carsLooking for individual who has aspirations of moving up in our service department. No experience needed, will train. Salary, 401k match, healthcare,...

  • Automotive Finance Manager

    2 months ago

    Bohemia, United States Generation Auto Group Full time

    Job DescriptionJob DescriptionExperienced Automotive finance manager who is tired of the hours and the grind.Generation Auto Group is looking for a quality finance manager/trainer to head up our finance department in several stores. Minimum of five years experience in a new car dealership. Hours are Monday through Friday 9 to 5. Salary 150k pus a percentage...

  • Propane Service Associate

    2 weeks ago

    Bohemia, New York, United States Paraco Gas Corp Full time

    Job OverviewCompany Overview:Paraco Gas Corporation stands as the leading privately owned propane distributor in the Northeast. With over five decades of expertise in the propane sector, we take pride in being the 10th largest propane retailer and the 2nd largest independent propane marketer in the nation, as recognized by LP Gas Magazine. Our commitment to...

  • Service Technician Trainee

    4 weeks ago

    Bohemia, United States Paraco Gas Corp Full time

    Job DescriptionJob DescriptionGREAT HOURLY RATE- BENEFITSAre you looking for a new job or a company that pays well and provides full employee benefits? Join Paraco, a family-owned company that has been delivering clean energy and fueling life's moments for over 50 years. We take pride in being one of the largest privately-owned propane companies in the...

  • Field Service Engineer

    3 months ago

    Bohemia, United States VJ Technologies Full time

    Job DescriptionJob DescriptionField Service EngineerResponsible for a complete range of Field Service Engineering activities for our specialized x-ray inspection systems to include installations, preventative maintenance, customer training, trouble shooting, repairs, upgrades as well as remote technical support and service.Job Description:• Install,...