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On-Site Service Specialist

2 months ago

Bohemia, New York, United States Grainger Full time

Job Summary:

We are seeking a highly motivated and customer-focused Industrial Sales Representative to join our team as an On-Site Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing inventory, and driving account growth through our KeepStock program.

Key Responsibilities:

  • Service multiple customer locations, ensuring timely and efficient delivery of products and services.
  • Receive and stock purchased product in designated customer locations, maintaining accurate inventory levels and ordering as needed.
  • Resolve customer problems promptly, promoting customer loyalty and retention.
  • Follow designated routes and maintain route guides, ensuring efficient use of time and resources.
  • Identify opportunities for continuous improvement in productivity, process, and cycle time.
  • Comply with safety and inspection requirements of the facilities where services are provided.
  • Collaborate with sales partners to expand Grainger's offerings and create new orders by engaging with customers to identify additional product needs.

Requirements:

  • 3 years' experience in a sales or service environment.
  • High School Diploma or equivalent.
  • Ability to lift 25 to 60lbs and/or work in difficult positions.
  • Collaboration and problem-solving skills.
  • Ability to handle technical and operational issues.
  • Valid driver's license in the state of residence.
  • Required levels of automobile insurance.

Rewards and Benefits:

Grainger offers a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, 401(k) matching, and employee discounts. We are committed to fostering an inclusive and accessible environment, providing reasonable accommodations to individuals with disabilities during the application and hiring process.