Customer Success Manager

2 weeks ago

Reading, United States Penske Truck Leasing Co., L.P. Full time

Job Description

The Customer Success team is a dedicated group of customer champions that leverages their expertise to help customers understand, adopt, and implement new tech, so they can achieve their desired outcomes with our products and services.

We are looking for individuals who are agile self-starters with a hyper-focus on the customer. Someone that can work independently and collaborate with cross-functional teams to delight our customers and curate stellar experiences for them.

Our ideal candidate is passionate about helping others. A people person that is adept at building and maintain strong relationships with their assigned accounts. Someone who can work with our clients to gain a deep understanding of their business goals, needs, and challenges then seamlessly leverage our products and services as solutions to address them.

This is an opportunity to work with our exciting up and coming Penske Digital Experience team to ensure delivery of thoughtful and strategic transportation technology solutions (e.g., Onboard Tech, Apps, etc.) for each Penske customer.

Working in our Department will make you feel like you are working for a tech startup nestled in Silicon Valley This is a full-time position at our corporate office in Reading, PA.

Hybrid Role - 3 days in Office On-Site (Green Hills - Reading, PA) - 2 days Remote.

Major Responsibilities

Customer Onboarding

Customer Advocacy

Demonstrate and Deliver Value

Relationship-focused Client Management

Understand and Anticipate Customer Needs

Influence Product Road Maps

Administrative Tasks/Data Entry

Other projects as assigned by the supervisor

Qualifications & Skills

Effective Communication Skills (e.g. Written & Verbal)

Strong Presentation Skills

Active Listening

Problem Solving/Critical Thinking

Time Management

Organizational Skills

Attention to Detail

Prioritize Multiple Priorities

Emotional Intelligence/Empathy

Relational Intelligence

Expectation Management

Relationship Management

Customer Service/Customer Focus

Tech Savviness/Aptitude

Relevant Experience

3-5 years of experience in Customer Service, Communications, Marketing, Sales, Account Management, or Customer Success

Education

Bachelors Degree preferred but will consider experience in lieu of degree

Other

Regular, predictable, full attendance is an essential function of the job

Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer

Job Family: Operations

Address: 100 Gundy Drive

Primary Location: US-PA-Reading

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2410840

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