Customer Success Manager
4 days ago
Are you our "TYPE"? Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world's biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com. We are searching for the right Customer Success Manager to join our team to help our enterprise customers adopt and realize maximum value from our SaaS offering. What you'll be doing: Manage the post-Sales business relationships to a growing portfolio of enterprise customers Know the business of our customers and bring their vision and inspiration to life by leveraging the full potential of Monotype's Font platform Be involved in the entire customer lifecycle and take part in all milestones Analyze customer utilization data to improve customer experience Reduce churn and drive new business growth through greater advocacy Hold product demonstrations that show the full value of our platform Implement and improve onboarding processes Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores Build value-based relationships with customers and create Monotype champions Identify opportunities of upselling and cross-selling Mediate between clients and the organization. Handle and resolve customer requests and complaints Communicate with the product team on customer feedback and help refine the product roadmap Collaborate across the organization with field sales, renewals and technical support to maximize customer satisfaction. Travel occasionally (20-30%). What we're looking for: 3 years of customer success, client relations, sales experience Highly organized and able to multi-task. Self-driven and proactive nature. Excellent communication and interpersonal skills. Self-starter with the confidence to design new processes and programs and evolve them as needed. Knowledge of customer success processes. Patient and active listener. Passion for service. Previous experience within software, technology, publishing, media, and advertising or design market segments preferred. Salesforce experience preferred. What's in it for you: Extensive development and training offerings. Highly engaged Events Committee to keep work enjoyable. Competitive Medical, Dental, and Vision Coverage to meet all your healthcare needs. Flexible work arrangements and unlimited vacation and sick time. Generous 401k match to save for your future, and so much more Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. LI-DNI
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Customer Success Manager
2 weeks ago
Reading, Pennsylvania, United States Penske Truck Leasing Co., L.P. Full timeJob DescriptionThe Customer Success team at Penske Truck Leasing Co., L.P. is a dedicated group of customer champions that leverage their expertise to help customers understand, adopt, and implement new transportation technology solutions, so they can achieve their desired outcomes with our products and services.Key ResponsibilitiesCustomer Onboarding:...
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Customer Success Manager
6 days ago
Reading, Pennsylvania, United States Penske Truck Leasing Co., L.P. Full timeJob DescriptionThe Customer Success team at Penske Truck Leasing Co., L.P. is a dedicated group of customer champions that leverage their expertise to help customers understand, adopt, and implement new transportation technology solutions, so they can achieve their desired outcomes with our products and services.We are looking for individuals who are agile...
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Customer Success Manager
2 weeks ago
Reading, United States Penske Truck Leasing Co., L.P. Full timeJob Description The Customer Success team is a dedicated group of customer champions that leverages their expertise to help customers understand, adopt, and implement new tech, so they can achieve their desired outcomes with our products and services. We are looking for individuals who are agile self-starters with a hyper-focus on the customer. Someone that...
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Customer Success Manager
4 weeks ago
Reading, United States Penske Truck Leasing Co., L.P. Full timeJob Description The Customer Success team is a dedicated group of customer champions that leverages their expertise to help customers understand, adopt, and implement new tech, so they can achieve their desired outcomes with our products and services. We are looking for individuals who are agile self-starters with a hyper-focus on the customer. Someone that...
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Customer Success Manager
4 weeks ago
Reading, PA, United States Penske Full timeJob Description The Customer Success team is a dedicated group of customer champions that leverages their expertise to help customers understand, adopt, and implement new tech, so they can achieve their desired outcomes with our products and services. We are looking for individuals who are agile self-starters with a hyper-focus on the customer. Someone...
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Senior Success Planner
3 weeks ago
Reading, United States Fleet Jobs Full timeAssignment Summary The Success Planner acts as the bridge from Customer Success to the Sales Organization. They will live in Customer Success but operate in Sales. This role will work with Sales to proactively identify a prospect or client's business needs and recommend innovative strategies or solutions to achieve their desired outcomes. They will work as...
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Senior Success Strategist
3 weeks ago
Reading, Pennsylvania, United States Penske Full timeJob SummaryThe Senior Success Planner will serve as the bridge between Customer Success and Sales, operating in Sales while being part of the Customer Success team. This role will work closely with Sales to identify business needs and recommend innovative strategies to achieve desired outcomes.Key ResponsibilitiesDevelop and maintain Penske Digital subject...
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Senior Success Planner
4 weeks ago
Reading, United States Penske Truck Leasing Co., L.P. Full timeAssignment Summary The Success Planner acts as the bridge from Customer Success to the Sales Organization. They will live in Customer Success but operate in Sales. This role will work with Sales to proactively identify a prospect or client’s business needs and recommend innovative strategies or solutions to achieve their desired outcomes. They will work...
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North Reading, United States Amazon.com Inc Full timeAre you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and youll fit right in here at Amazon Robotics (AR). We are a smart te Robotics, Fulfillment, Operations Manager, Robot, Manager, Customer
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Senior Success Planner
8 hours ago
Reading, Pennsylvania, United States Penske Truck Leasing Co., L.P. Full timeJob SummaryThe Senior Success Planner will serve as a bridge between Customer Success and Sales, working closely with Sales to identify business needs and recommend innovative strategies to achieve desired outcomes.Key ResponsibilitiesDevelop and maintain subject matter expertise in Penske Digital products and servicesCollaborate with Sales to increase deal...
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Customer Relations Manager
3 weeks ago
Reading, Pennsylvania, United States Spectrum Brands Full timeJob Title: Customer Relations ManagerSpectrum Brands is seeking a highly skilled Customer Relations Manager to lead our customer service team. As a key member of our organization, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.Key Responsibilities:Lead and manage a team of customer service...
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Customer Relations Manager
3 weeks ago
Reading, Pennsylvania, United States Spectrum Brands Full timeJob Title: Customer Relations ManagerThe Customer Relations Manager is a key role within Spectrum Brands, responsible for leading the Customer and Consumer Service team. This position requires a strong leader who can drive improvements in people, process, and technology to achieve departmental and organizational objectives.Key Responsibilities:Develop and...
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Head of Customer Service
4 months ago
Reading, United States Surgical Specialties Full time** Corza Medical** ** Head of Customer Service** Wyomissing, PA 19610 WE REWARD YOUR COMMITMENT **AND ENCOURAGE YOUR POTENTIAL** Bring your passion, drive, and entrepreneurial spirit to Surgical Specialties, a Corza Medical company! We are seeking customer-focused, highly skilled individuals to join our dynamic and growing team. At Corza Medical, we...
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Customer Service Representative
15 hours ago
Reading, Pennsylvania, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...
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Customer Service Advocate
14 hours ago
Reading, Pennsylvania, United States Annuity Health Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Annuity Health. As a key member of our customer service team, you will be responsible for providing exceptional patient service and collecting payment for medical bills on behalf of our clients.Key ResponsibilitiesProvide top-notch patient service in a fast-paced...
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Customer Service Associate
4 weeks ago
Reading, Pennsylvania, United States The GIANT Full timeAbout The GIANT CompanyWe're committed to making our stores and facilities better every day for our team members, customers, and communities. Our secret recipe for success is putting our customers first, doing what's right, winning together, and making ideas happen.Job SummaryWe're seeking a Customer Service Associate to join our team. As a Customer Service...
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Senior Success Planner
4 weeks ago
Reading, PA, United States Penske Full timeAssignment Summary The Success Planner acts as the bridge from Customer Success to the Sales Organization. They will live in Customer Success but operate in Sales. This role will work with Sales to proactively identify a prospect or client's business needs and recommend innovative strategies or solutions to achieve their desired outcomes. They will work as...
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Customer Service Advisor
3 months ago
Reading, United States R Collard Full time. Acknowledge & Accept **Customer Service Advisor - Reading** **Customer Service Advisor - Reading** To manage and process customer enquiries or orders via telephone or email ensuring that we are providing exceptional service, whilst supporting the transport operations for the Aggregates division. **Key Responsibilities** * Answering telephone calls and...
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Customer Service Associate
1 month ago
Reading, Pennsylvania, United States The GIANT Full timeAbout The GIANT CompanyWe're a leading retailer committed to making our stores and facilities better every day for our team members, customers, and communities. Our secret recipe for success is putting our customers first, doing what's right, winning together, and making ideas happen.Job SummaryWe're seeking a skilled and enthusiastic Customer Service...
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Customer Service Associate
1 month ago
Reading, Pennsylvania, United States The GIANT Full timeAbout The GIANT CompanyWe're committed to making our stores and facilities better every day for our team members, customers, and communities. Our secret recipe for success is putting our customers first, doing what's right, winning together, and making ideas happen.Job SummaryWe're seeking a Customer Service Associate to join our team. As a Customer Service...