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Insurance Customer Support Associate, Experian Consumer Services
2 months ago
**Insurance Customer Support Associate, Experian Consumer Services (remote)**
* 3133 W Frye Rd, Chandler, AZ 85226, USA
* Full-time
* Department: Customer Service
* Role Type: Home
* Employee Status: Regular
* Schedule: Full Time
* Shift: Day Shift
* Flexible Time Off: 15 Days
**Company Description**
Experian is the worlds leading global information services company. During lifes big moments from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day were investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
Gabi is a digital-first insurance agency reinventing the broker model through technology, data, and human advisors. We are on a mission to make the process of finding the best auto and home insurance easy, straightforward, and transparent. Were serious about building and using technology to save our customers money, time, and hassle, and were just getting started with what we will accomplish. Were looking for people who are just as passionate about products that help make consumers financial lives easier as we are.
Gabi is reinventing the insurance broker model with technology, data, and human interaction. We are on a mission to make the process of finding the best home and auto insurance easy, straightforward, and transparent. Were serious about building and using technology to save our customers money, time, and hassle, and were just getting started with what we will accomplish. Were looking for people who are just as passionate about products that help make consumers financial lives easier as we are.
**Job Description**
**What you'll be doing**
* Effectively manage existing customer accounts for Personal insurance policies via phone, email, text and chat using various insurance company systems
* Analyze customers insurance needs based on their current insurance coverage
* Clearly explain insurance products to customers leveraging a consultative and empathetic approach
* Identify upsell and cross-sell opportunities via gaps in coverage
* Work effectively in a fun and collaborative team environment
**Qualifications**
**What your background looks like**
* Property and casualty insurance license required
* Associate's degree or relevant work experience
* Previous Customer Service experience; independent agency experience a plus
* Ability to multitask, strong computer, analytical, decision making, time management and organizational skills
* Fast-learner who is detail oriented
* Empathetic toward customer needs
* Curious and willing to challenge the status quo
* Highly-motivated, have an entrepreneurial spirit and a strong work ethic
**Perks**
* During this pandemic, all Experian employees are working remotely. Once its safe to do so, well slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
* 15 days of vacation accrual annually, five sick days and two volunteer days (plus twelve paid holidays).
* Competitive pay and comprehensive benefits package, with a bonus target of 5%.
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
*Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is and it ensures that we live what we believe.*
***Experian U.S. employees are required to be fully vaccinated for COVID-19.***
Experian Careers - Creating a better tomorrow together
**Job Location**
Insurance Customer Support Associate, Experian Consumer Services (remote)
* 3133 W Frye Rd, Chandler, AZ 85226, USA
* Full-time
