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Customer Service Specialist
5 months ago
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> Customer Service Specialist Corporate
Customer Service Specialist Corporate
Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republics collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. Well handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world.
Why Work with Us
Our Company cannot thrive without great people devoted to serving customers, the community and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace thats meaningful and rewarding to our 33,000 employees. Thats why we are proud to be recognized as Best Large Employer by Forbes, Worlds Most Ethical Companies by Ethisphere, and Human Rights Campaign Foundations 2018 Corporate Equality Index.
Job Description
POSITION SUMMARY: With general direction and an in-depth knowledge of Company services and processes, the Customer Service Specialist II is responsible for processing and resolving customer requests that are moderately complex in nature in a timely and accurate manner.
PRINCIPAL RESPONSIBILITIES:
* Provides a first tier of support, responding to forwarded customer service requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
* Respond primarily to email requests and may also handle inbound calls and initiate outbound calls to resolve moderately complex issues.
* May assist Customer Service Representatives to resolve customer service issues.
* Effectively responds to customer requests including, but not limited to, service changes, contract billing and equipment issues, and may involve cross-functional assistance to investigate and resolve matters.
* Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers concerns are understood and resolution is clearly explained.
* Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
* Enters service and route data into computer for billing and route scheduling purposes.
* Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
* May assist with developing action plans with Customer Service Management to resolve issues and build effective processes.
* Performs other job-related duties as assigned or apparent.
QUALIFICATIONS:
* An Associates or Bachelors degree.
* Knowledge of the waste management industry.
* Experience using bilingual skills in a business environment.
MINIMUM REQUIREMENTS:
* High School diploma or G.E.D. Minimum of 1 year of progressive experience providing service in a high-volume call center or customer service environment.
* Experience working in a team environment.
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
*The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.*
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
* Comprehensive medical benefits coverage, dental plans and vision coverage.
* Health care and dependent care spending accounts.
* Short- and long-term disability.
* Life insurance and accidental death & dismemberment insurance.
* Employee and Family Assistance Program (EAP).
* Employee discount programs.
* 401(k) plan with a generous company match.
* Employee Stock Purchase Plan (ESPP).
Posted Date: February 16, 2022
Job Type: Full-Time
Req #: R-061754
Location: Chandler
Job Category: Customer Experience
